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Suburban Ford of Sterling Heights

Sterling Heights, MI

4.3
2,011 Reviews
Welcome to The Suburban Collection. On behalf of our staff, thank you for visiting our website and giving us an opportunity to serve you online. Our commitment to perfection is exceeded only by our commitment to offer you the highest levels of guest satisfaction. Our professional and well-trained staff is ready to assist you with your automotive needs. The Suburban Collection strives hard to make sure each and every one of our guests feels completely satisfied.
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40333 Van Dyke Avenue

Sterling Heights, MI

48313

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Showing 2,011 reviews

November 10, 2024

Very welcoming, friendly atmosphere. Bought a car here 11 years ago. I would again. I love my Bronco sport. More

by Kskornhaus
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Nicolas Navarro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2024 -

Suburban Ford of Sterling Heights responded

We're delighted to hear you had a welcoming experience at Suburban Ford of Sterling Heights and that you're loving your Bronco Sport! Thank you for choosing us again after 11 years, and we look forward to serving you in the future.

November 09, 2024

He was very knowledgeable and quickly help me find a car that would fit laying flat my rolling walker in the trunk. More

by greenamma
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Anthony Larock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Cilluffo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2024 -

Suburban Ford of Sterling Heights responded

We're delighted to hear that our team at Suburban Ford of Sterling Heights was able to assist you in finding the perfect car for your needs. Thank you for sharing your experience with us!

November 08, 2024

Easy going and super down to earth. Nick really helped me out when I walked into the dealership without an appointment. Would definitely recommend to others. More

by Mikeconnell00
Recommend Dealer
Yes
Employees Worked With
Nicolas Navarro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2024 -

Suburban Ford of Sterling Heights responded

It's fantastic to hear that Nick made your visit to Suburban Ford of Sterling Heights a positive one! We appreciate the recommendation and look forward to seeing you again.

November 06, 2024

Joseph was awesome. He was knowledgeable and treated my father and I like family. Was incredibly transparent and trust worthy. Would absolutely recommend asking for him! More

by AidanC
Recommend Dealer
Yes
Employees Worked With
Joseph Cilluffo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2024 -

Suburban Ford of Sterling Heights responded

Hi Aidan, we're delighted to hear that Joseph provided such a welcoming and transparent experience at Suburban Ford of Sterling Heights. Thank you for recommending him!

November 05, 2024

Car we drove 3 hours to test drive was filthy. Salesman told us they didn’t send used cars to detail until AFTER they were sold. Stupidest thing I ever heard! More

by sparty7653
Recommend Dealer
No
Employees Worked With
Joseph Cilluffo
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2024 -

Suburban Ford of Sterling Heights responded

Thank you for sharing your experience. It's disappointing to hear that the car wasn't in pristine condition when you arrived, and I understand how frustrating this must have been after a long drive. We appreciate your feedback and will certainly review our processes to ensure better customer experiences moving forward. If there's anything else you'd like to discuss or if we can assist further, please feel free to reach out. Thank you, Tim O'Connor - General Sales Manager - toconnor@suburbancollection.com

October 29, 2024

Of the couple dozen salesmen I’ve test driven cars with/met with in the month I’ve been looking Isiah was the only 1 who was actually honest with me. He understood what I wanted, made it happen on his More

by Jjpartyka6
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Isaiah Price-Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2024 -

Suburban Ford of Sterling Heights responded

Thank you for sharing your experience with Isiah at Suburban Ford of Sterling Heights! We're delighted to hear that his honesty and integrity made such a positive impact on your car-buying journey. It's wonderful knowing he could assist without the pressure, and we appreciate your recommendation. Safe travels in your new vehicle!

October 15, 2024

Jim spent two + hours with us to help us plan for the future. He was well informed, the opposite of pushy and us provided us with the fine details to help us make a solid decision. More

by smizzle
Recommend Dealer
Yes
Employees Worked With
Jim Belk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2024 -

Suburban Ford of Sterling Heights responded

We're delighted to hear that Jim provided you with such thorough and informative service at Suburban Ford of Sterling Heights. It's great to know he helped make your decision-making process easier. Thank you for sharing this feedback!

October 11, 2024

Mr. Navarro was great from the moment I came in. I told him what I was looking for and my price range. He was honest and said my price range probably wouldn’t work for the explorer and showed me a few othe More

by J. Gillis
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nicolas Navarro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 11, 2024 -

Suburban Ford of Sterling Heights responded

We're delighted to hear that Mr. Navarro was able to assist you in finding the perfect car at Suburban Ford of Sterling Heights! Thank you for recommending us and sharing your positive experience!

October 07, 2024

BranDon was super friendly and very helpful with getting me a 22 Edge. I'm very happy with my purchase and highly recommend. More

by spence000
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon Jijika
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 08, 2024 -

Suburban Ford of Sterling Heights responded

We're delighted to hear that Brandon provided such friendly and helpful service at Suburban Ford of Sterling Heights! Enjoy your new 22 Edge, and thank you for the recommendation!

October 04, 2024

I called about the van and had an appointment to look at it the next day and when I got there I was told it was sold 10 minutes ago my salesman talked to the manager and got it off the online sales dealer a More

by Deeda
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Isaiah Price-Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 08, 2024 -

Suburban Ford of Sterling Heights responded

Thank you for sharing your experience. While I'm sorry about the initial miscommunication, it's great to hear that Isiah was able to assist and get you into the van you wanted. If there's anything else we can do for you or if you'd like to discuss further, please feel free to reach out. Thank you, Tim O'Connor - General Sales Manager - toconnor@suburbancollection.com

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