Suburban Ford of Sterling Heights

Mike got me in right away in the midst of a software hack on the dealership. I had some issues with a brand new platinum plus and he had them fixed within a day or two. Great Job Mike, Thanks! on the dealership. I had some issues with a brand new platinum plus and he had them fixed within a day or two. Great Job Mike, Thanks! More

Thanks so much Kaitlyn! Got me in and out with my new vehicle within an hour! Highly recommend buying your next vehicle through Kate at Suburban Ford! Got me in and out with my new vehicle within an hour! Highly recommend buying your next vehicle through Kate at Suburban Ford! More

Nick is a awesome salesmen he knew what I wanted and worked very hard to get what I wanted I never met a more honest person he really knows his stuff if your looking for a car or truck Nick is the man t worked very hard to get what I wanted I never met a more honest person he really knows his stuff if your looking for a car or truck Nick is the man thank you Nick keep up the GREAT work !!! More

I bought an oil change package of 3 & I had no idea it had an expiration date until Thursday when Jason informed me. I’ve only used 1, he said I could use the other 2 even tho it expired but when he found had an expiration date until Thursday when Jason informed me. I’ve only used 1, he said I could use the other 2 even tho it expired but when he found out I no longer have the vehicle I purchased the oil changes with he said I can only use 1 of the remaining 2. What does it matter if you guys change the oil in 1 vehicle or another?!?! We buy our vehicles from Rich Kramer that’s the reason I still gave suburban itself 5 stars because Rich is awesome! Theres Ford dealerships everywhere & if this is the “customer service” I’ll be receiving then I’ll be buying, leasing & servicing our vehicles elsewhere! More

They picked up my vehicle over a week ago which is a good service but what they don’t tell you is that they then put your vehicle in the back of the line since they have it! Simple moon roof repair they have service but what they don’t tell you is that they then put your vehicle in the back of the line since they have it! Simple moon roof repair they have had for over 20 days with no follow-up unless I push. Worst service I have ever experienced just terrible if you can go somewhere else I would! More

We just leased our 3rd vehicle with Paige. She is great! Very helpful and informative. She actually delivered our 2024 Edge Titanium to our home on Saturday, and drove the 2021 Edge back to th She is great! Very helpful and informative. She actually delivered our 2024 Edge Titanium to our home on Saturday, and drove the 2021 Edge back to the dealership. Great service! We were very appreciative, as we live almost an hour from Suburban Ford. More

Nick was very helpful and transparent throughout the transaction on the vehicle we bought here. He also communicated quickly whenever we had questions. Highly recommend working with him. transaction on the vehicle we bought here. He also communicated quickly whenever we had questions. Highly recommend working with him. More

Excellent customer service in sales and all the staff involved in leasing a vehicle. Nick answered all our questions and took time to show us items on vehicle. involved in leasing a vehicle. Nick answered all our questions and took time to show us items on vehicle. More

Does anybody ever answer the phone? You leave a voice message and no one returns the call. I have called many times in the past and it is a repeated service You leave a voice message and no one returns the call. I have called many times in the past and it is a repeated service More

Suburban Ford of Sterling Heights exceeded my expectations during my recent lease of my F-150. Sales staff were friendly and facilities are top notch. My first vehicle here but will be a repeat c expectations during my recent lease of my F-150. Sales staff were friendly and facilities are top notch. My first vehicle here but will be a repeat customer! Nick was very knowledgeable and took the time to drive the lot with us to look at F-150 options. Much appreciated Nick!! More