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Suburban Ford of Sterling Heights
Sterling Heights, MI
1,968 Reviews
Welcome to The Suburban Collection. On behalf of our staff, thank you for visiting our website and giving us an opportunity to serve you online. Our commitment to perfection is exceeded only by our commitment to offer you the highest levels of guest satisfaction.
Our professional and well-trained staff is ready to assist you with your automotive needs. The Suburban Collection strives hard to make sure each and every one of our guests feels completely satisfied.
It is my personal commitment to see that all of your expectations are not only met...but exceeded.
Best Wishes,
David T. Fischer
Chairman & CEO
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 3:00 PM
Sunday Closed
Service
Monday 7:00 AM - 4:00 PM
Tuesday 7:00 AM - 4:00 PM
Wednesday 7:00 AM - 4:00 PM
Thursday 7:00 AM - 4:00 PM
Friday 7:00 AM - 4:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:00 AM - 4:00 PM
Tuesday 7:00 AM - 4:00 PM
Wednesday 7:00 AM - 4:00 PM
Thursday 7:00 AM - 4:00 PM
Friday 7:00 AM - 4:00 PM
Saturday Closed
Sunday Closed
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Showing 1,969 reviews
December 28, 2021
I had a great experience and they went above and beyond to make sure everything went well. to make sure everything went well. More
by JC
December 27, 2021
Fast , easy and friendly! Suburban Ford of sterling heights is amazing. When it comes to sales or service , you cant go wrong with suburban ! Tom McPherson makes you feel at home , and if you want the heights is amazing. When it comes to sales or service , you cant go wrong with suburban ! Tom McPherson makes you feel at home , and if you want the best sales experience, see Rich Kramer . More
by Gabriella
December 27, 2021
Suburban Ford of Sterling heights is the best. Rich Kramer is always a joy to work with . And Tom Macpherson always makes you feel like family as soon as you step foot in the door. Kramer is always a joy to work with . And Tom Macpherson always makes you feel like family as soon as you step foot in the door. More
by F-series#1
December 27, 2021
John was helpful and great communication. He made sure that whatever could be done before we were at the dealership was done. Found me the car I wanted and more in a very competitive market, all while ens that whatever could be done before we were at the dealership was done. Found me the car I wanted and more in a very competitive market, all while ensuring I got a good deal. More
by ChrisCross
Employees Worked With
John Halsey
December 27, 2021
In a tough lease ending situation with tensions a a bit high, both Tom and Heather worked proactively and professionally with me and family to end the lease and get in a new vehicle in the same day. They w high, both Tom and Heather worked proactively and professionally with me and family to end the lease and get in a new vehicle in the same day. They were able to negotiate fairly so everyone is leaving happy! More
by Cynthia.shekoski
December 27, 2021
Tom Macpherson was very helpful in resolving an issue with my previous lender. He followed through and went above and beyond. This is the best customer service by far! with my previous lender. He followed through and went above and beyond. This is the best customer service by far! More
by bethann377
