Suburban Ford of Sterling Heights

Find another dealership! I have 2 issues. I wanted info on a new lease and they were going to give me $1000 towards my new lease when the equity in my Escape was $10,000. The I have 2 issues. I wanted info on a new lease and they were going to give me $1000 towards my new lease when the equity in my Escape was $10,000. Then when I took my boyfriend back the number changed to $2500. Second issue, I went to Genysis Credit Union to buyout my lease a few months early. I was pre approved for the best rate and my son was able to go on the loan with me. I called the dealership to get my lease layout and received the run around. I was told I had to have my credit pulled again and go through Ford, I could not go to Genysis directly. I called Genysis and they said that’s wrong, they do these all the time. Genysis called them directly and was told the same thing. Suburban will TRY to match the rate given but everything had to go through them. Well, I called Russ Milne Ford Leasing Manager and he didn’t know why I couldn’t do this thru Suburban. Russ Milne is going to work with Genysis to complete my lease buyout without going thru Ford Credit. Hopefully this will help someone else. I’ve spent a week trying to get answers from Suburban and am highly frustrated and disappointed. More

Always friendly service, tuned-in to our needs, willing to do what it takes to keep us satisfied...and we always are. Jim Belk is an outstanding salesman; hope he never leaves Suburban! to do what it takes to keep us satisfied...and we always are. Jim Belk is an outstanding salesman; hope he never leaves Suburban! More

Dealership staff is outstanding, the show floor is spotless, lazy boy seating everywhere, water\coffee on call, Best one I've been too. John Halsey took care of my lease, John was friendly, offered me spotless, lazy boy seating everywhere, water\coffee on call, Best one I've been too. John Halsey took care of my lease, John was friendly, offered me multiple options, very knowledgeable and trustworthy. Go see John H. if you want a less salesman tactic but a friendly guy who just wants to put you in a new vehicle More

Mike was a wonderful person! He did his best to help through the process. He was very knowledgeable and helpful and he mad the process very smooth. I would recommend everyone to He did his best to help through the process. He was very knowledgeable and helpful and he mad the process very smooth. I would recommend everyone to contact him if they need anything or if they have any doubts of what car to purchase! Thanks a lot man More

I purchased a used 2014 F150 from their used car department. I had mechanical problems with the engine shortly after driving the vehicle. Not once but twice within the first month. I took the truck department. I had mechanical problems with the engine shortly after driving the vehicle. Not once but twice within the first month. I took the truck to the service department for the repairs. The service representatives I dealt with were helpful and informative. Both problems would have cost me another $5-$6K in repair bills. Service communicated with the Used Car Director Brian Lagodna both times and both times the repairs were paid by the dealer. Needless to say, I am very happy with my experience and the purchase of my truck. Great people. More

Joe was very helpful with issues I had with my 2013 explorer and talked and actually listened to my concerns. Very professional. explorer and talked and actually listened to my concerns. Very professional. More

Tom is like a pit bull for problems. Won’t let go until it’s fixed ! Thanks Tom ! Won’t let go until it’s fixed ! Thanks Tom ! More

Oh my goodness! If every Dealership was run like this one, there wouldn't be any on line car buying going on!!! EVERYONE at this place is not just "nice" but Kind! If every Dealership was run like this one, there wouldn't be any on line car buying going on!!! EVERYONE at this place is not just "nice" but Kind! They behave like you're family & just came into their house! The manager (Brian) goes around hugging his employees & joking with them. My salesman, Michael B was so patient with me! (Not an easy task Michael. Thank you!)I actually feel like I can Trust these people. They're Rocking it! I'm impressed. (Usually only GOD can impress me). Thank You ALL! You all get 5 stars but this site won't allow me to do that. More

Mike Brown was my salesman. He was phenomenal. The moment I walked into the dealership I knew I was going to be taken care of!!! Great service!!!! He was phenomenal. The moment I walked into the dealership I knew I was going to be taken care of!!! Great service!!!! More