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Suburban Ford of Sterling Heights
Sterling Heights, MI
1,968 Reviews
Welcome to The Suburban Collection. On behalf of our staff, thank you for visiting our website and giving us an opportunity to serve you online. Our commitment to perfection is exceeded only by our commitment to offer you the highest levels of guest satisfaction.
Our professional and well-trained staff is ready to assist you with your automotive needs. The Suburban Collection strives hard to make sure each and every one of our guests feels completely satisfied.
It is my personal commitment to see that all of your expectations are not only met...but exceeded.
Best Wishes,
David T. Fischer
Chairman & CEO
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 3:00 PM
Sunday Closed
Service
Monday 7:00 AM - 4:00 PM
Tuesday 7:00 AM - 4:00 PM
Wednesday 7:00 AM - 4:00 PM
Thursday 7:00 AM - 4:00 PM
Friday 7:00 AM - 4:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:00 AM - 4:00 PM
Tuesday 7:00 AM - 4:00 PM
Wednesday 7:00 AM - 4:00 PM
Thursday 7:00 AM - 4:00 PM
Friday 7:00 AM - 4:00 PM
Saturday Closed
Sunday Closed
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Showing 1,968 reviews
February 08, 2023
Very nice and welcoming dealership. Isaiah Price-Baker was friendly and provided exceptional service. Great dealership overall, would highly recommend. Isaiah Price-Baker was friendly and provided exceptional service. Great dealership overall, would highly recommend. More
by Jessica B.
Employees Worked With
February 05, 2023
They agree on a price then change it on you purchase agreement. Will not tell you what your final price on the vehicle is. Even asked to see it 3 times. Only to be told he would explain everything la agreement. Will not tell you what your final price on the vehicle is. Even asked to see it 3 times. Only to be told he would explain everything later. Question the amounts they say it was a misunderstanding and the salesman is new. Horrible experience. Do not buy from them. More
by jeff
Employees Worked With
January 30, 2023
Suburban Ford of Sterling Heights is very easy to work with when buying a car. They go to great lengths to make sure that you are comfortable with the process and that all of your questions are answered. with when buying a car. They go to great lengths to make sure that you are comfortable with the process and that all of your questions are answered. I explained what I wanted In my new car and the sales person spent the time required to search for my car in 5 different States. They loose a star because they have a serious problem with their service department. When I go in for normal maintenance: that part of the dealership Is the opposite of the sales group. The service is very poor. More
by Lartz
January 28, 2023
January 28, 2023
I love the atmosphere & friendliness at this dealership. The service was great and fast for the oil change The service was great and fast for the oil change More
by Connienanni
Employees Worked With
January 27, 2023
The experience was wonderful! Our Sales person Bradley Klein was very helpful and communicated great throughout the whole process! We are so excited with our new car purchase and Our Sales person Bradley Klein was very helpful and communicated great throughout the whole process! We are so excited with our new car purchase and very happy we went with Suburban Ford of Sterling Height and Brad! Thank you. More
by cmonks
January 26, 2023
Great buying experience where everyone in the building makes you feel appreciated and valued as their customer. makes you feel appreciated and valued as their customer. More
by chuckpower68
January 23, 2023
What a GREAT experience. . My salesman Jim Belk had my application and anything else I needed done and ready for me. All I had to do was come in and sign papers. Jim is one o . My salesman Jim Belk had my application and anything else I needed done and ready for me. All I had to do was come in and sign papers. Jim is one of the nicest and most knowledgeable salesman at Suburban Ford. My family and I have purchased many cars from Suburban because of Jim Belk and will ALWAYS return because of him More
by Evelynshalhope
January 23, 2023
Great purchasing experience; Hunter and Nicole were friendly, informative, and very accommodating. We will definitely be purchasing from this dealership again in the future. friendly, informative, and very accommodating. We will definitely be purchasing from this dealership again in the future. More
by Alex Offredi
Employees Worked With
Other Employees :
Alex Apess, Tom Macpherson
