Suburban Ford of Sterling Heights

Getting My New Escape Josh was extremely helpful. We got the options that we wanted. Josh went out of his way to make sure we got the car we wanted and got us a great dea Josh was extremely helpful. We got the options that we wanted. Josh went out of his way to make sure we got the car we wanted and got us a great deal. More

Stopped in for an Oil Change I was overdue for an oil change and finally got around to it late on a Saturday afternoon. I was concerned I was too late for the day, but from the mo I was overdue for an oil change and finally got around to it late on a Saturday afternoon. I was concerned I was too late for the day, but from the moment I pulled to the service door my experience was unlike any other I've experienced. I was greeted by friendly people who assured me they'd get me in. I was handed a pager and directed to a beautiful lounge with a restaurant.. Mandy Simon (new car sales) greeted me in the lounge and absolutely wowed me. Her enthusiasm is contagious. She was interested in what I drove and why. She knew everything about my truck. She spent time with me knowing I wasn't buying that day, but made sure that I was excited about my next F-150 and couldn't wait to tell me about all the new features and upgrades! She has that "it" factor that's hard to explain. She made me feel like the most important customer Suburban has ever had. I can not wait to buy my next vehicle from her! I walked out to the service area and my truck had been washed and the guy walks me to my door explaining everything that was done and checked. He hands me my keys and says that he hopes the visit went better than I expected. It certainly did. I don't normally take time to complete surveys, but this one was worth the time. Suburban Ford is a World-class dealership and I will be doing business and referring business there for many years to come. More

A great place to by a vehicle I was treated like family. This is my second purchase and my experience has been better than expected. I glady reccommened Sububan ford to anyone. I was treated like family. This is my second purchase and my experience has been better than expected. I glady reccommened Sububan ford to anyone. More

First Class Dealership From the first point of contact it was nothing but class. Polite and professional employees. No high pressure sales; no hidden agenda; every salesman From the first point of contact it was nothing but class. Polite and professional employees. No high pressure sales; no hidden agenda; every salesman asked if we were doing ok and told us that if we needed anything to just ask. From the people, to the beautiful showroom, the phenomenal food in the deli. Impressive. Vito Vultaggio was our salesman. Classy Guy. And I'm not just saying that because he bought us lunch! Vito made the Mustang deal over the phone!!! We drove from Pittsburgh, Pa. to buy our Kona Blue Mustang GT Premium, for thousands less than in Pa. and we would drive again. Suburban Ford...Just a classy place. Go Steelers! Did I say Steelers? I mean Go Suburban!!! More

Great experience I had been without a car for a year and had been to countless dealers who just gave me the run around. I called Suburban Ford and spoke with Aaron , H I had been without a car for a year and had been to countless dealers who just gave me the run around. I called Suburban Ford and spoke with Aaron , He was very friendly and made me feel at ease. I met with him on Sat and he kept me in the loop on what was going on ,and answered all my questions and phone calls which were a lot and never made me feel like I was bothering him. He is a very nice person and help me get into a car when no else could. When I got the dearlership to get my car everything was ready for me , there was no useless waiting like other places. I had the best experience at Suburban Ford . Thank you Aaron , Brian and Jeff for a wonderful car buying experience. Laura S. More

Bad experience made great! Our previous car was totaled in a car accident. We were thankful everyone was ok, but still extremely shaken. The selection, and then the awesome se Our previous car was totaled in a car accident. We were thankful everyone was ok, but still extremely shaken. The selection, and then the awesome service we received at Suburban Ford turned a stressful situation into a most pleasant experience! So glad our family went there! We'll be back!! More

Getting a Lease from Suburban Ford I turned in my old car and they gave me credit on it. I used it toward a Lease on Taurus. Its an awesome car! The sales person John Russo (18 and Van I turned in my old car and they gave me credit on it. I used it toward a Lease on Taurus. Its an awesome car! The sales person John Russo (18 and Van dyke)was very patient with me and walked me through all the features of the car. Did you know this car remembers your last settings and will turn them on with your automatic start. Yep, I had a warm tush on freezing cold days. Can't wait to see how fun it will be in the summer! More

not just a dealer but a friend SUBURBAN FORD IS A LANDMARK IN MY COMMUNITY. YOU KNOW THEY WILL DO THEIR VERY BEST TO DO WHAT'S BEST FOR YOU. EVERY PERSON TH SUBURBAN FORD IS A LANDMARK IN MY COMMUNITY. YOU KNOW THEY WILL DO THEIR VERY BEST TO DO WHAT'S BEST FOR YOU. EVERY PERSON THEY SERVE IS TREATED LIKE FAMILY NOT AS JUST A CUSTOMER. ANYTIME SOMEONE SAYS WHERE CAN I GO TO GET A NEW CAR AND KNOW I'M BEING TREATED FAIRLY. I QUCKLY SAY, RICH KRAMER AT SUBURBAN FORD******** SINCERELY CAROLYN A. KOWALSKI More