Suburban Ford of Sterling Heights

Felt very pressured to get a truck I did not want Went in to look at a new Ford F150, just out of curiosity as I was looking at getting into a truck. I told the salesman that I wanted a crew cab, with Went in to look at a new Ford F150, just out of curiosity as I was looking at getting into a truck. I told the salesman that I wanted a crew cab, with MyFordTouch, and heated seats and told him how much I'd be willing to pay. Granted I was a little undereducated on the new F150 and wasn't aware how much that would cost with all those options, instead of telling me that they didn't have anything like that in my price range, we looked at a single cab base model truck with ZERO of the features I wanted, albeit being in my price range. We took it out and I made several comments about how nice the new redesign was, but this was still a base model truck and I didn't want to trade in my loaded car for it. When I said "I'll think about it", the sales manager who came out of nowhere kept trying to pressure me into leaving with a truck I didn't even want. Two days later, the salesman called and asked what I wanted to do because the truck is "in my price range", I told him I didn't want to get it because of how bare-bones it was, and he hung up on me in the middle of my sentence. Real professional. More

Suburban gets it done I called a Ford dealer close to the house to schedule a recall issue and to have tires rotated and oil changed. I was told they didn't have an opening I called a Ford dealer close to the house to schedule a recall issue and to have tires rotated and oil changed. I was told they didn't have an opening for three weeks. I called Suburban Ford and was told they could take care of me the next day. I asked if I could drop off the car that afternoon and leave it for the next day. I dropped the car at four o clock. At 6 o clock they called and said the car was done. Now that's getting it done More

Best experience! I always went to Russ Muline Ford but felt like their customer service has gone downhill. I contacted Suburban Ford and that same day had my new leas I always went to Russ Muline Ford but felt like their customer service has gone downhill. I contacted Suburban Ford and that same day had my new lease. All I needed to do was go sign the papers and within thirty minutes I was in my new car. More

Best car buying experience yet! We needed a larger vehicle for our growing family and came across a beautiful used Flex at Suburban. This was everything we were looking for and more We needed a larger vehicle for our growing family and came across a beautiful used Flex at Suburban. This was everything we were looking for and more. This was however at the top end of our budget and we were a little upside-down on our old car so money was going to be a factor. Aaron really went to bat for us and found a way to make it happen including a generous trade-in value. I found Aaron to be an honest, straightforward, and low pressure salesman focused on customer satisfaction. I highly recommend Aaron and the team at Suburban for your pre-owned purchase. More

Quick, professional and no hard sell. Found a car that I was looking for on Suburban's website Friday night. The price was right the carfax looked good. I had looked at and drove a few ca Found a car that I was looking for on Suburban's website Friday night. The price was right the carfax looked good. I had looked at and drove a few cars at other dealers prior to finding this one and decided a trip to Suburban on Saturday morning was in order. I checked the car out and then spoke with Skip, he was informative and answered all my questions. After test driving the car twice (I'm very picky) I decided the car was what I was looking for. After working out a fair price and trade Skip and the Suburban crew had me financed and out the door in my new to me car in no time at all. Great experience and loving my new ride. More

FIrst to take me seriously Being 18 and searching for a new car is hard, especially because nobody takes you seriously when you say you want to get in a brand new car. After goi Being 18 and searching for a new car is hard, especially because nobody takes you seriously when you say you want to get in a brand new car. After going to multiple dealerships, Ian was the first one who actually took me seriously as a customer, and although in the long run i did not end up with a ford, this was still my most pleasant visit to a dealership. More

Awesome purchase experience I was looking for an inexpensive used F-150 and saw a truck that fit my needs on their website. I drove from Livonia to Sterling Heights to look at i I was looking for an inexpensive used F-150 and saw a truck that fit my needs on their website. I drove from Livonia to Sterling Heights to look at it. I found out it was on their Wholesale Lot meaning it was As-Is. Perfect for me and what I wanted. After looking at many similar vehicles, this particular truck was in amazing shape. A great find in excellent condition. Roman was fast and efficient in the sales process and arranged for easy financing, even on a Saturday! The Finance and Insurance process was painless and I drove away in my new (used) truck in just a couple hours. I highly recommend this dealership and if you are looking for a great deal on a used vehicle, go see Roman Gonzalez. He'll take great care of you. More