Suburban Ford of Sterling Heights

Outstanding customer service We took our 2013 Flex in for a problem, and while the problem could not be recreated in shop,Samantha was quick to call us and update us as the car wa We took our 2013 Flex in for a problem, and while the problem could not be recreated in shop,Samantha was quick to call us and update us as the car was being worked and to let us know we could pick it up. The following day, while shopping, the engine cover under the car came off. Samantha coordinated in-shop and the Service Foreman actually came to me , reviewed the problem and fixed it enough for me to drive the car back to the Dealership. The car was taken right away to the service area and fixed! I was incredibly impressed with the personal care I received today. This outstanding service saved men time and money! Thanks to all those involved. More

Great Overall Experience Traded in my minivan with my young kids on a Saturday. They had games and puzzles and TV to keep them occupied. The sales staff was great. They pres Traded in my minivan with my young kids on a Saturday. They had games and puzzles and TV to keep them occupied. The sales staff was great. They presented all possible scenarios to us (buy, lease) and we ended up with a great car at the price we wanted. Very glad that we were able to get rid of our van that we still owed (quite a bit) on. More

Very friendly and helpful and gave a good deal I shopped a number of ford dealers and this was the best deal and everyone was very friendly and helpful. Very satisfied with the entire process. I shopped a number of ford dealers and this was the best deal and everyone was very friendly and helpful. Very satisfied with the entire process. More

Durban Ford Experience I recently posted my low mileage Cadillac EXT on line, and quickly received some offers. Jim Phaelin from Suburban Ford Sterling Hts. contacted me an I recently posted my low mileage Cadillac EXT on line, and quickly received some offers. Jim Phaelin from Suburban Ford Sterling Hts. contacted me and wanted to see the truck. It was in great shape and he made me an offer on-the-spot! He got his truck and I got a very nice check. I would recommend Suburban Ford to anyone looking for a new or used vehicle. Thank you Surban Ford of Sterling Hts. & thank you Mr. Phaelin. More

Sold me a bad used car I would never recommend or use this ford dealer ever again for a used car. Last year I bought a used far from them with a clean car fax report and in I would never recommend or use this ford dealer ever again for a used car. Last year I bought a used far from them with a clean car fax report and inspected by their department. Recently after trying to trade in this car and after $1,000.00's spent on fixing repairs I learned that the car was a Fleet/Rental car and was involved in 2 accidents back in 2012. Contact Carfax and they confirmed that this information was reported to the dealer car fax, but somehow it was not on the one that they showed me at the time of sale. The issues that I have with the car have all been in the front end on the same side as the accident. Reviewing the sales contract there is also no notes about these as well which should always be added on a "As is Sale". Beware and make sure that you pay for your own car fax report before you buy a used car and make sure that they are not showing you a fraudulent one like they showed me. Cars value instantly went down about $8,000.00 because of this new information. More

Ford Dealership I have dealt with this dealership (Jerome-Duncan) now Suburban Ford for over 25 years and I have had nothing but the best service and relationship wit I have dealt with this dealership (Jerome-Duncan) now Suburban Ford for over 25 years and I have had nothing but the best service and relationship with all my dealings. In all my dealings I have dealt with one sales person, Ron (RV) Vaxelaire and he makes either buying or leasing vehicles a pleasure. More

Great experience in buying my car I purchased my 2015 Escape and the buying experience was very comfortable and fast. I would to say thank you to James Tuckett for helping me thru my b I purchased my 2015 Escape and the buying experience was very comfortable and fast. I would to say thank you to James Tuckett for helping me thru my buying experience and making it easy. He helped me in every question I had, narrowing down when I was deciding between a Explorer which I was trading in and either getting a new one or the Escape. I want to thank the entire staff and especially Mr. Tuckett. I will recommend Suburban Ford to anyone who asks me where I got my car. Thank you. Jamnes Winston More

2015 Ford Escape Purchase I just bought a new 2015 Ford Escape SE 4WD for my wife as a surprise and I couldn't of had a better experience. Both JR and David worked with me to m I just bought a new 2015 Ford Escape SE 4WD for my wife as a surprise and I couldn't of had a better experience. Both JR and David worked with me to make sure I got the exact vehicle I wanted for the price I had budgeted. We faced a couple of challenges with the purchase that they were able to help me navigate through to ensure my wife got her first ever new car and that it would remain a surprise they were determined to help me achieve. David was great at communicate with me throughout the process and if I had a question that he didn't know the answer to he was always honest and would go seek those answers and follow-up with me right away. I have had plenty of bad experiences dealing with dishonest sales people at other non-Ford dealerships, but this was the complete opposite. Great experience and our first ever Ford purchase was a fantastic one. Even my wife who went into the dealership the next day after I surprised her with the car, spoke very highly of both the dealership and David, she stated that everyone she spoke with was extremely courteous and accommodating. More

Brian and Mike gave me the satisfaction I needed I purchased my 2004 PT Cruiser in the beginning of June 2015. Within a couple of weeks the battery light came on. Calls to the service department were I purchased my 2004 PT Cruiser in the beginning of June 2015. Within a couple of weeks the battery light came on. Calls to the service department were not satisfactory to my situation...I would have to wait weeks for service. A call to my salesman, Mike Sillinger on Thursday June 25, brought out their best. He told me to bring it in the next day, Friday, June 26th and he would get it fixed. I brought it in and they lived up to their word with a new alternator to solve my problem. To top it off, Brian drove the car to my work since I could not leave work to pick it up. I am looking to get a car for my fiancée and will most assuredly shop here again for my cars. Thank you Mike and Brian... More