Suburban Ford of Sterling Heights

Excellent I felt at ease thru the whole process and I am very satisfied with all the help in getting just what I needed and even more than I was anticipating. T I felt at ease thru the whole process and I am very satisfied with all the help in getting just what I needed and even more than I was anticipating. Thank you Russ for everything. More

Finance department? Great sales department? No The finance department are absolutely incredible hands down!!!!! Salesman on the other hand, horrible, would not return phone calls, the Internet Sale The finance department are absolutely incredible hands down!!!!! Salesman on the other hand, horrible, would not return phone calls, the Internet Salesman wanted me to take a picture of my debit card and send it to him? Ummmmm xxxx no!!! Then when the actual Salesman got my phone number, Jesus christ,I could have been at my mother's funeral and he still would of blew up my phone!!!! Super unprofessional in my opinion. DEFINITELY will not be going back to this dealership. They sold me a truck on empty and xxxx near had to pull teeth to get a low lousy xxx $25 in gas not diesel because they said they don't have a diesel pump yet you could spit and hit the speedway gas station "RIGHT NEXT DOOR "? HORRIBLE More

World of harnesses Service call on my 2016 ST in safe mode with engine and wrench lamps on. Went to work on it,could not duplicate or find a issue. Retuned my vehicle le Service call on my 2016 ST in safe mode with engine and wrench lamps on. Went to work on it,could not duplicate or find a issue. Retuned my vehicle letting me know, they found nothing. Happend again. Collett, immediately saw to my transportation needs with a loaner. A week later my vehicle was ready. A detailed inspection could find nothing. Happend again. This visit had results,chafed wire intermittently causing issues. Repaired better then new. Well Done to the mechanics. Ms.Erickson treat me with great respect and kindness. Ms. Erickson showed knowledge and savvy at her job, I felt confident talking with her. A fine professional to have on your team. I'll recommend your service department and staff. Take care and Semper Fi More

Great customer service from Sean! Sean was very patient! He answered all of my questions and helped me with the financing process. Throughout the whole process, Sean was professional a Sean was very patient! He answered all of my questions and helped me with the financing process. Throughout the whole process, Sean was professional and considerate. I highly recommend dealing with Sean! More

3rd car This is the 3rd time we came to Surburban Ford dealership. Each and every time we got the ultimate best trade in value, found the exact vehicle we wer This is the 3rd time we came to Surburban Ford dealership. Each and every time we got the ultimate best trade in value, found the exact vehicle we were looking. We were treated with respect, offered comparative informational. We shopped at several other dealerships before making these purchases. Each and every time the offer here could not be beat. Out sales person, Matthew Siman, followed up on all our requests. He returned our phone calls, searched the inventories to find the vehicle we wanted at the price we were willing to pay. I have recommended both Matthew and Suburban Ford to friends and family. More

Awesome experience I came into the experience with mind set of I'm not going to be able to get a vehicle due to my credit score, but Tom reassured me that he would do hi I came into the experience with mind set of I'm not going to be able to get a vehicle due to my credit score, but Tom reassured me that he would do his best to get into a vehicle. And he did it, I drove away in the vehicle that I wanted! I recommend Tom to everyone! He was very professional and nice More

Internet sales department is a joke Don't bother requesting a quote via the website. Doesn't respond timely, made me feel like my request was a hassle for them to process. Don't bother requesting a quote via the website. Doesn't respond timely, made me feel like my request was a hassle for them to process. More

Lazy staff, online sales department is useless By far the worst dealership - doesn't embrace technology and insists on doing things the old "come on in" way. It's 2016 - but they operate like it's By far the worst dealership - doesn't embrace technology and insists on doing things the old "come on in" way. It's 2016 - but they operate like it's 1990. They must be too busy since they don't have time to respond to emails. More

Above and beyond customer service! As they say "3rd times a charm" I have visited Mandy a total of 3 times in the last 4 months looking to get out of my 2014 Fusion lease a year earl As they say "3rd times a charm" I have visited Mandy a total of 3 times in the last 4 months looking to get out of my 2014 Fusion lease a year early and let just say I did not make it an easy task for her. I was over miles, in a payment way to high and credit that was not so steller BUT on the 3rd visit she got it done! Not because she was selling me a car but she genuinely cared about helping me. She is super friendly, real and honest about what needs to be done and get it done fast with a constant smile and a fantastic personality. I couldn't be happier with my New 2017 Fusion and all the the people that helped my at Suburban Ford of Sterling Heights. More

Getting my daughter Kailie her first car. I found our first visit to Suburban Ford very informative. Russ came out to greet us on Saturday October 15th in the used car area, and he was very kn I found our first visit to Suburban Ford very informative. Russ came out to greet us on Saturday October 15th in the used car area, and he was very knowledgeable on the vehicles we were looking at. My husband and I took the Hyundai Tucson for a test drive to make sure it would be a reliable car for our daughter. We came back Monday night and my daughter took it for a test drive and fell in love. She also took a Jeep Liberty for a text drive as well. We came back Tuesday to do all the paperwork and purchase the Hyundai. Vito was our finance guy. He seemed quite knowledgeable as well. More