Suburban Ford of Sterling Heights

Excellent I didn't think I was going to get a new car for a good price. They worked with me and made I happen. John was excellent, and I love the car. I didn't think I was going to get a new car for a good price. They worked with me and made I happen. John was excellent, and I love the car. More

What a great experience!!!! I cant tell you all enough what a wonderful, helpful, kind, funny Sales consultant Terry is!!!!!! I feel like I hit the lottery yesterday!!!!! I got a I cant tell you all enough what a wonderful, helpful, kind, funny Sales consultant Terry is!!!!!! I feel like I hit the lottery yesterday!!!!! I got a beautiful vehicle and the BEST SALES CONSULTANT!!!!!! I would beyond HIGHLY RECOMMEND Terry when you are looking for a new vehicle!!!!! Thank you again Terry!!!!!!! I am in LOVE WITH MY RAV 4 Thanks to you!!!!! More

JR Peterson was great No pressure and very friendly.Antonio was also very helpful Very nice dealership and great bought 2 New veichles. For a large dealership I didn't expe No pressure and very friendly.Antonio was also very helpful Very nice dealership and great bought 2 New veichles. For a large dealership I didn't expect everyone to be so friendly and helpful. More

5 star customer service Thank you so much J.R. You went above and beyond to help me! I will definitely recommend suburban ford to my friends and family! I love my Ford Es Thank you so much J.R. You went above and beyond to help me! I will definitely recommend suburban ford to my friends and family! I love my Ford Escape! More

The best service a customer can ask for. James took great care of me. James made sure I was accommodated with a car while my tires got fixed. James always kept me in contact about what's happ James took great care of me. James made sure I was accommodated with a car while my tires got fixed. James always kept me in contact about what's happening with my vehicle. I couldn't of asked for more from James. Thank you very much for helping me, James. I will always return, because of your service you provided. More

Pleased Customer! My experience at Suburban was excellent. I am the type to be suspicious of sales people of any kind, but Tim was very friendly, helpful, and honest! H My experience at Suburban was excellent. I am the type to be suspicious of sales people of any kind, but Tim was very friendly, helpful, and honest! He worked with me and was not pushy whatsoever.... which was VERY much appreciated. More

The salesperson to see! Robert was very friendly and helpful! He went above and beyond to make sure my experience was great. I've leased many cars and have never met a salesp Robert was very friendly and helpful! He went above and beyond to make sure my experience was great. I've leased many cars and have never met a salesperson that put in as much work to get me the car I wanted and stay in my budget. More

Used car sales Went to Suburban Ford of Sterling Heights to look at a Mustang GT 50 year anniversary car I seen on their website. I fell in ove with it as soon as I Went to Suburban Ford of Sterling Heights to look at a Mustang GT 50 year anniversary car I seen on their website. I fell in ove with it as soon as I took it for a test drive. I told them where I wanted to be as far as my monthly payment and Brian made it happen for me. I had a great experience with them. I would definitely recommend them to anyone. Thank you Brian for everything you did to help me get my dream car!!! More

Great Experience Terry did an excellent job. I wasn't the best customer but he was very patient and consistent with checking on me. He was able to get me approved for Terry did an excellent job. I wasn't the best customer but he was very patient and consistent with checking on me. He was able to get me approved for a reliable car with low monthly payments. I appreciate the help Terry!!!!!!!! - Adrian More

Drove it, talked about it, came back, bought it. I spotted a vehicle I was interested in because I needed something reliable & not too pricy within a week for work & the Caravan I saw on Craig's List I spotted a vehicle I was interested in because I needed something reliable & not too pricy within a week for work & the Caravan I saw on Craig's List caught my eye. I was paying cash straight up & it was in my budget. John greeted me & got me a test drive pretty quickly. They sell a ton of cars & I suspect the lower costing vehicles don't get much attention, just get them off the lot. The price was marked up but I expected that also. There was a heating/AC issue that John promised to have fixed. Him & the other salesman that suddenly appeared I'm assuming to close the sale/negotiate the price. I am a bottom line guy & I was paying cash all up front so I told them to fix the air issue & Id Think about it and I was honest from the get-go and told them I was looking at other vehicles obviously. John called me back within 36 hours & told me it was fixed so I made him an offer. I was upfront with him & a tad brash because when I mentioned the car needing a fix like that before anybody would pay anything close to that price they were leaning toward telling me ' we have a full shop of certified mechanics here and we would be glad to get that fixed up for you & it wouldn't cost you that much more.' It was pretty obvious but they are salesman and I understand. I stop them before the conversation even went in that direction and told them to just contact me if and when that got fixed and they did right away. I made him a reasonable offer & he said he would have to check naturally. Then to my surprise John called me two days later and offered me the vehicle with the issue fixed for literally half the price. Everybody I spoke with said they never heard of such a thing and that was a red flag so I test drove it again and took it to my mechanic with their permission and there were a few things that needed fixing including the airbags being completely off-line which seemed strange for it being a minivan/family vehicle type but it could get expensive to fix so I think that's why they drop the price along with the manifold & intake starting to leak coolant/oil I would eventually lead to problems but everything included my tuneup costs were still below MY bottom line by several hundred dollars so I bought it on the spot. I think they wanted it off the lot at that point and they do big clearance sales on the lower end vehicles and John seems to basically hold it for me before I even had the insurance or a deposit down. He knew that vehicle would work for me because I was very forthcoming. It seems like as soon as they knew that I was a serious buyer and some more educated with my own mechanic ready to get me in within a half hour (clearly planned preemptively) they were ready to make that sale and they were professional & candid what's the price dropped. Again, they are salesman and I understand. It definitely was not worth the sticker price but the price they came down to was phenomenal but don't expect that every time folks. I was in the right time at the right place with the right salesman & he did his job, followed up with my reasonable cheap fix addressed as promised. I would recommend this dealership and this salesman as long as you are square from the start. Bring cash if it's under $6,000 & that will give you some negotiating power even if it's a big down payment. I don't get pushed around by salesman ever & they weren't pushy as soon as they realized I was all business just like them. Good deal. Friendly & competent. But I had to hunt for a good price as a savvy shopper should. And they came down so much it was an offer I couldn't refuse without much immediate work needed for me to feel safe & know that the vehicle is reliable. Hey, it's used & its 10 years old. It's not a brand-new Cadillac right of the line. And John did a fine job before I even told him I was 50% committed. I made it clear I was shopping elsewhere throughout the day because you should never buy the first thing you see. But they treated me like it was the only car for me. Even a little used sale like that & they sell so many it's hard for them to know the vehicles inside and out. And they addressed the only issue I had personally mentioned after the test drive then followed up and then drastically dropped the price. You can't ask for more than that but I had to wait them out a bit after I made it clear how serious I was. More