Suburban Ford of Sterling Heights

Great Experience and Smooth Transaction My salesman was Jeremy Randolph who was great! We communicated through email, phone and in person. He really put in the effort to find me what I was l My salesman was Jeremy Randolph who was great! We communicated through email, phone and in person. He really put in the effort to find me what I was looking for with keeping my needs in mind for my expanding family. There was no sales pressure and I got a great deal. Everyone is so friendly and welcoming at the dealership. Its a comfortable setting for those times when you have to wait to go through the sales process (which was pretty quick anyways!). Thanks again for a wonderful experience! Sarah Long in finance was great too! I love my new flex! More

Terry Lange is the man for the job!!! Terry handled my trade in and new purchase smoothly. He's the man for the right job! I wouldn't go any other dealerships. If you want to buy trade or Terry handled my trade in and new purchase smoothly. He's the man for the right job! I wouldn't go any other dealerships. If you want to buy trade or sell your car. Ask for Terry Lange!!!! Thank you very much!! More

A great experience Dealing with Brian the sales manager and Roman the sales agent was a great pleasure, they worked so hard to make sure all of our needs were met. Dealing with Brian the sales manager and Roman the sales agent was a great pleasure, they worked so hard to make sure all of our needs were met. More

Pathetically unorganized I confirmed my appointment to test drive the 2014 Ford Escape that was listed on EBay. Avery set our appointment for 5pm on Friday with MJ. Avery th I confirmed my appointment to test drive the 2014 Ford Escape that was listed on EBay. Avery set our appointment for 5pm on Friday with MJ. Avery then confirmed my appointment time to test drive the car not once, not twice, but three times. One of those times being only 3 hours before my scheduled appointment at 5pm. My husband and I drove two hours one way arriving at our scheduled appointment a half hour early. We were then informed that MJ was on vacation and that Terry would be assisting us. We were informed by Terry that the vehicle we drove two hours to test drive was sold. When I questioned him why Avery did not inform me the car was not available he told me “Avery is not aware of our inventory. Her job is to get you in the door, and it worked.” I have never experienced a more frustrating, unprofessional situation. I am planning on telling as many people as I can using all forms of social media about my horrible experience at Suburban Ford of Sterling Heights. More

Hassle-free, honest, and smooth business Sean Turner the Sales Consultant: is a nice, friendly, and pro-active gentleman. Doing business with Suburban Ford - Sterling Heights (SFSH) through h Sean Turner the Sales Consultant: is a nice, friendly, and pro-active gentleman. Doing business with Suburban Ford - Sterling Heights (SFSH) through him was a pleasure. Generally, I strongly recommend SFSH, and especially Mr. Sean Turner. More

Excellent service ...very friendly staff we apperciate john Very friendly staff John was amazing and our finance guy walked us Thur every step of our purchase with patience I highly recommend this dealership an Very friendly staff John was amazing and our finance guy walked us Thur every step of our purchase with patience I highly recommend this dealership and there sales team... all around 5 star More

One Fair Honest Lady Nicole Elder is without doubt the classiest, most personable car sales consultant I have ever dealt with at any car dealership. I have leased three v Nicole Elder is without doubt the classiest, most personable car sales consultant I have ever dealt with at any car dealership. I have leased three vehicles from her at Suburban Ford and continue to return to her each time because she has always gone above and beyond anything I have ever expected to confidently assure me that she sincerely wants to provide the fairest, bestservice possible. She knows her job well and has gained my trust and loyalty. More

Tim is the guy to see, hands down I've purchased and leased multiple vehicles from Tim...every time he made the process enjoyable! (whats more fun than getting a new car?). I've also I've purchased and leased multiple vehicles from Tim...every time he made the process enjoyable! (whats more fun than getting a new car?). I've also recommended at least a half dozen friends to go and get "The Tim Experience" and all say the same thing. If you want a great new car buying experience, see Tim, he won't disappoint. Kudos my friend, keep up the great work. More

Great Experience! Although I was using my own bank, Anthony never made me feel bad for doing so either. He was so friendly and on the ball with everything--making the p Although I was using my own bank, Anthony never made me feel bad for doing so either. He was so friendly and on the ball with everything--making the process go as smoothly as possible without making me feel rushed. I was able to be in and out of the dealership in a matter of a couple hours and on my way home in my new used car! When I went to go turn in my lease across the street, Corina was there to help in the 5 minutes it took to terminate everything. Definitely will come back in the future! More

Honest, attentive and knowledgeable Anthony was great to work with. He provided me all the information I needed and did it in a timely manner. I felt that he was genuine in his actions Anthony was great to work with. He provided me all the information I needed and did it in a timely manner. I felt that he was genuine in his actions. I never felt pressured into anything that I didn't feel comfortable with while I was negotiating my car purchase. I will definitely be back to see Anthony the next time I need a car. More