Suburban Ford of Sterling Heights

Professional Customer Service I had an issue with my 2015 F-150, Jaclyn set me up an appoint promptly the next morning. She was able to meet the tight timeline I was on, and had th I had an issue with my 2015 F-150, Jaclyn set me up an appoint promptly the next morning. She was able to meet the tight timeline I was on, and had the truck ready for pickup early afternoon. Jaclyn's professional attitude sets her apart from the rest and I would recommend her to anyone in need of Ford service. More

Awesome!!!! I seen a car on line that we were interested in my husband stop buy and took it for a test drive. John Halsey was our sales person, he took the time I seen a car on line that we were interested in my husband stop buy and took it for a test drive. John Halsey was our sales person, he took the time to go through the vehicle in detail I highly recommend him. He was extremely helpful and his great personality will definitely bring us back to Suburban Ford again. More

Awesome Car Salesperson Made my Day highly recommend!!!!!!!! I highly recommend this Dealership they are the best they roll out the red carpet as soon at you step in the door. Mark DeVergilio is super could not I highly recommend this Dealership they are the best they roll out the red carpet as soon at you step in the door. Mark DeVergilio is super could not ask for a better salesperson He was not pushy and made the whole experience to getting a brand new 2016 Ford Escape which is excellent I love it!!!! He helped us out a lot to determine what vehicle would fit our needs and Mark did it from the time my family stepped in the door. Fantastic hospitality and Awesome A+++++++++++ Service!!! Thank you Christopher and Kellie& Michael & Deanna P. :) More

Fantastic experience leasing a new truck I saw an ad online about special pricing on a Ford truck. My girlfriend and I decided to take a ride out to Suburban Ford to see what is out there. I saw an ad online about special pricing on a Ford truck. My girlfriend and I decided to take a ride out to Suburban Ford to see what is out there. Dave Curtiss was the salesman that helped us through the entire process and I must say his professionalism and knowledge is top notch. He spent many an hour with us scouring through inventory, helping us find the perfect vehicle while balancing price with available options. He thoroughly answered any and all questions we had for him and if there was something that wasn't clear, he would make it easily understandable. On the finance side, Sarah was also top notch! That portion of the deal went absolutely flawlessly and was fast and pain free. If you're looking for a new vehicle at Suburban Ford, we would HIGHLY suggest that you seek Dave out. You will no be disappointed! More

AWESOMELY FANTASTIC SALES EXPERIENCE John Halsey was the absolute best salesman ever. He was kind polite. He did not stalk my life like most salesman. He called me when he said he woul John Halsey was the absolute best salesman ever. He was kind polite. He did not stalk my life like most salesman. He called me when he said he would. He was available when I arrived. When there was a delay he explained it. He explained the process step by step in great detail. He suggested I compare a couple of cars. I purchased a 2012 GMC Terrain. I LOVE it. If you go to Suburban Ford to purchase a vehicle you cannot go wrong with John Halsey! My finance person Vito was just as awesome. He explained the paper work. He worked hard to get me an aggressive deal. He shared some great information about my credit. Awesome team! Awesome experience! I will continue to recommend those two to everyone I know and strangers too! More

"As you wish" I have followed my salesman from Causley to here. Even though he no longer is in the selling function, he gets me sales person that fills the requirem I have followed my salesman from Causley to here. Even though he no longer is in the selling function, he gets me sales person that fills the requirements: make, model, monthly payment. I do not get pressured into additional warranties. Financing always goes smoothly. I believe this is upwards to ten plus new and used cars through the years. More

Buying a Used 09 Ford Focus Pretty great at what he does, everything was processed the same day within a good hour and a half! I would definitely recommend him for future service Pretty great at what he does, everything was processed the same day within a good hour and a half! I would definitely recommend him for future service to others! "Thumbs Up!" More

Fantastic experience overall John was a wonderful and competent salesman. I bought a 2012 Equinox, and he facilitated the sale flawlessly. He was kind, polite and knowledgable. Su John was a wonderful and competent salesman. I bought a 2012 Equinox, and he facilitated the sale flawlessly. He was kind, polite and knowledgable. Suburban Ford certainly is lucky to have such a wonderful representative. John always returned phone calls promptly, and answered all of my questions throughout my vehicle purchase. More

2009 Mustang Bought a 2009 Mustang from John. He was very courteous to work with and took plenty of time to answer my questions. John didn't just sell me a car, he Bought a 2009 Mustang from John. He was very courteous to work with and took plenty of time to answer my questions. John didn't just sell me a car, he helped me buy exactly the one I was looking for. Thanks John. Look forward to doing business again! More

Great experience. I saw a vehicle I liked through another website and inquired about it. Within 24 hours Brad contacted me about the vehicle. I was having some issue I saw a vehicle I liked through another website and inquired about it. Within 24 hours Brad contacted me about the vehicle. I was having some issues waiting on my insurance check from a claim and Brad stayed patient and positive. I didn't feel pressured and he worked with me and a little over a week later, I had the vehicle I wanted. Truly great experience. More