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Suburban Ford of Sterling Heights
Sterling Heights, MI
1,968 Reviews
Welcome to The Suburban Collection. On behalf of our staff, thank you for visiting our website and giving us an opportunity to serve you online. Our commitment to perfection is exceeded only by our commitment to offer you the highest levels of guest satisfaction.
Our professional and well-trained staff is ready to assist you with your automotive needs. The Suburban Collection strives hard to make sure each and every one of our guests feels completely satisfied.
It is my personal commitment to see that all of your expectations are not only met...but exceeded.
Best Wishes,
David T. Fischer
Chairman & CEO
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 3:00 PM
Sunday Closed
Service
Monday 7:00 AM - 4:00 PM
Tuesday 7:00 AM - 4:00 PM
Wednesday 7:00 AM - 4:00 PM
Thursday 7:00 AM - 4:00 PM
Friday 7:00 AM - 4:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:00 AM - 4:00 PM
Tuesday 7:00 AM - 4:00 PM
Wednesday 7:00 AM - 4:00 PM
Thursday 7:00 AM - 4:00 PM
Friday 7:00 AM - 4:00 PM
Saturday Closed
Sunday Closed
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Showing 1,968 reviews
October 05, 2023
Found car at another dealer on Monday. Transferred vehicle to local dealer. Made purchase on Thursday. Great trade value Great purchase price Smooth transaction Thanks Nikki Elder Transferred vehicle to local dealer. Made purchase on Thursday. Great trade value Great purchase price Smooth transaction Thanks Nikki Elder More
by j.albert
October 04, 2023
The whole experience was great from beginning to end, Joey was very helpful and attentive, he ensured the process was as smooth as possible and got us a great deal at the end. This is the second car I le Joey was very helpful and attentive, he ensured the process was as smooth as possible and got us a great deal at the end. This is the second car I lease with Suburban Ford of SH, and probably will keep my business here. More
by Hugo
Employees Worked With
September 30, 2023
Very helpful throughout the entire purchasing process. I live around 95 miles from this dealership. I had no trade in and needed to find a way to pickup my new purchase. They paid for and Uber for me to g I live around 95 miles from this dealership. I had no trade in and needed to find a way to pickup my new purchase. They paid for and Uber for me to get the vehicle to my home, The salesman that I dealt with was very peple freindly and made the experince enjoyable. More
by hoolio
September 28, 2023
Suburban Ford Service dept. was cleaned, and the staff was accommodating. Jason Jackson was excellent with getting our F-150 in for service and kept us informed through the pr was cleaned, and the staff was accommodating. Jason Jackson was excellent with getting our F-150 in for service and kept us informed through the process. Thank you, Jason Jackson More
by highlyfavord
Employees Worked With
September 28, 2023
The best customer service I’ve ever experienced. This group always goes above and beyond. I’m a customer for life! This group always goes above and beyond. I’m a customer for life! More
by RN
Employees Worked With
September 28, 2023
Wonderful experience. Friendly service. Very helpful. My wife and i were very pleased with the process. Friendly service. Very helpful. My wife and i were very pleased with the process. More
by Briandunnisnumber1
September 21, 2023
The service was great until the last couple of times the shuttle service did not want to take me home and did not get paper work on service they did on my vehicles. shuttle service did not want to take me home and did not get paper work on service they did on my vehicles. More
by kdeverea
Employees Worked With
Brandon
September 19, 2023
Rich Kramer has been helping us for 20 years! We couldn’t be happier with his efforts to make us happy with our purchases!! We couldn’t be happier with his efforts to make us happy with our purchases!! More
by Fthompson3561
Employees Worked With
