Suburban Ford of Sterling Heights

GREAT EXPERIENCE Thank You Suburban Ford, found the vehicle I needed, great experience the staff and finance department, explained everything so well and made the whol Thank You Suburban Ford, found the vehicle I needed, great experience the staff and finance department, explained everything so well and made the whole experience excellent!!! More

Good service Jim does a great job. Only took him 10 mins to get all the info he needed from me. Got me set up in a loaner car. Kept in contact with me throughout Jim does a great job. Only took him 10 mins to get all the info he needed from me. Got me set up in a loaner car. Kept in contact with me throughout the process. Definitely taking my car back to him again. Highly recommend him. More

Superb service before & after. It was a real pleasure dealing with Timothy O'Connor and Alex Arnold. As a single, elderly woman it can be overwhelming to purchase a car (the last t It was a real pleasure dealing with Timothy O'Connor and Alex Arnold. As a single, elderly woman it can be overwhelming to purchase a car (the last time I did it was in 2004) but I actually felt very comfortable and had FUN!! The follow-up after buying the car was great - they didn't just "forget" about me. Tom in Finance made signing-my-life-away a whole lot more pleasant. Also, A very special Thank You to Mike Tears in the Service Department for fitting me in because I was already in your area (I don't live close to Suburban). I was actually going to buy from a Ford dealer that was much closer to me but after my experience at Suburban with these 4 gentlemen - Glad I didn't. Thank you Rosalie More

Electrial Fire John Toppi worked quickly with my sales consultant Matthew Drogosch to get me out of my lease into a new one due to a serious electrical issue . Whic John Toppi worked quickly with my sales consultant Matthew Drogosch to get me out of my lease into a new one due to a serious electrical issue . Which I know is difficult to do. I appreciate the concerns and listened to what I had to say. He even extended my car rental until my new car was ready. This team went up and beyond knowing I was frazzled and upset due to my situation. John also had went beyond his means to make sure the right things were happening and made sure I was getting an exceptional deal that both himself & my sales guy Matthew D were working together.Thank You! More

Andrianna was a pleasure to deal with Andrianna worked really hard to get me into the vehicle I was interested in. She took her time and was very thorough. If she didn't have the answer to Andrianna worked really hard to get me into the vehicle I was interested in. She took her time and was very thorough. If she didn't have the answer to any question I had, she would find it. I highly recommend dealing with her. More

Service Department is Not For ME Today I had a bad experience at Suburban Ford. I took my car there because the service engine light came on. They told me that they would have to co Today I had a bad experience at Suburban Ford. I took my car there because the service engine light came on. They told me that they would have to connect computer and do a diagnostic. I was not told there would be a charge for this. After several days of having the car ( this is after I made an appointment to bring the car in) they finally called to tell me the repair would cost over $800. The service person did not like my request for them NOT to do the work. When I went in to get my car he was rude and very smug. He then told me that I would have to pay $105 for them to have hooked up their computer to the car. He tricked me into signing his tablet when I dropped off the car, the paper copy did say there was a charge (IN VERY TINY PRINT, SO SMALL YOU CAN BARELY SEE) PRETTY SNEAKY I THINK AND NOT VERY PROFESSIONAL p.s.: I FOUND A SHOP THAT WILL DO THE SAME REPAIR FOR HALF THE PRICE!!!! More

Terry Lange was a delight to work with Just bought a used car from Suburban and Terry for my nephew. From the first call to introduce himself to our final handshake he made the process simp Just bought a used car from Suburban and Terry for my nephew. From the first call to introduce himself to our final handshake he made the process simple and fair. This has not always been my experience with buying used cars in the past. Bought a good car, fair dealing, and fair price. Nephew happy. Im happy. I'd go back to deal with Terry Lange again if I'm in need of another used car. More

Was always prepared I went there to check on a Expedition EL a couple weeks before and never heard back after my first visit. I found a new one that they had posted a cou I went there to check on a Expedition EL a couple weeks before and never heard back after my first visit. I found a new one that they had posted a couple weeks later and inquired on that one requesting a different salesman. We got Mario and he did a great job. The car we were looking at was always ready to go and warm and he had all the paperwork and documentation ready when we were ready to purchase the vehicle. He even had a couple things fixed that we found that needed fixing before we took it home. We enjoyed Mario but Brian his boss is what will make us come back. More

Disrepstful/Rude/Unhappy Hello, For the past few months I have been searching for reliable transportation for family and I. While in the midst of searching I ran across an a Hello, For the past few months I have been searching for reliable transportation for family and I. While in the midst of searching I ran across an ad on car guru that Suburban Ford of Sterling Heights had a vehicle for sale. I called and it was still available so I went and looked at the vehicle. I was introduced to Jeremy Sloat who showed me this vehicle and further asked if I would like to test drive it. After a few more questions and some of my information I was able to test drive it. Everything seemed great, as we are in the winter months I turned on the heat to make sure it was in proper working order and nothing was wrong. I turned it on and it was just blowing air. The blower kicked on but I was receiving no heat. So I made sure the setting were all set for heat(which it was) but still no heat. Upon my return to the dealership Jeremy Sloat asked if I would like to purchase the vehicle. I proceeded with NO as the vehicle was not in 100% working order as they had advertised on their listing. Jeremy proceeded to tell me that they sell their used vehicles AS IS. The only thing covered would be the Engine, Frame, Suspension, Etc. With said conditions (because my wife and 2 kids will be driving this vehicle mostly) I did not want to purchase it without heat. Jeremy than said, "let me speak to my manager and see if we can work something out" . I waited patiently and he told me good news, my manager would not like to sell the vehicle without the heat working properly, only problem is I would have to leave a deposit for the vehicle while they were fixing the issue. I declined to leave a deposit due to the fact it was not fully functional. I told Jeremy Sloat to call me when the issue was resolved. Jeremy called me the next day and proceeded to tell my that I just had the setting wrong and had it set to COLD and not HEAT. I'm not the smartest man on Earth but you don't have to insult my intelligence and tell me I had the setting incorrect. I told Jeremy I would come look at it on my next day off or when I had to time as I do have a family. After 6 days As I was looking for their ad again to make sure it was sure it was still there I noticed they had boosted the price on the vehicle. Now why would they boost tyhe price of the vehicle?? I gave the Suburban Ford Of Sterling Heights another chance to look at the vehicle even after they boosted the price. I called and arranged another meet with Jeremy to look at the vehicle. I drove another 25 miles okn way there to see it again, in the snow, because I already told him i was coming. I get to the DEALERSHIP and they page him to his desk. I waited patiently for 5 mins, than another 5, than another 5. 15 minutes later he comes walking to his desk, sees me sitting there and COMPLETELY ignored me. Did not look my way and say hello, be right with you, or I'm finishing a transaction, Etc. I let it go and said, " maybe he doesn't want to forget what he's writing." Jeremy Sloat walks back to his desk and DOES THE SAME THING AGAIN! Now I feel DISRESPECTED, ignored, and acting like I don't even exist. Not once made eye contact or anything. He proceeded to grab some paper work and walked away. During this entire time no one asked me if he ever showed up OR if i was being helped. Jeremy comes back for a 3rd time and the Same THING happened again. After that I picked myself up and walked right out of the dealership. Maybe because I wasn't looking at a 24,000 dollar that it wasn't worth his time or commission. MAYBE THATS THE ONLY WAY YOU WILL GET ANY HELP OR SERVICE THERE is if you want to buy a high ticket item. I went out of my way again even after he insulted my intelligence and boosted the price to see the vehicle and give Suburban Ford another chance. I was very unhappy with their respect and attitude towards people. Very DISRESPECTFUL and rude. I will NOT be returning and DEFINITELY NOT recommending them to anyone! More