Suburban Ford of Sterling Heights

From first time Ford customer to life time Ford customer. I cannot stress enough how great my entire experience at Suburban Ford was. From my salesman, Antonio, his lovely assistant (and mother) Josie, Cheryl I cannot stress enough how great my entire experience at Suburban Ford was. From my salesman, Antonio, his lovely assistant (and mother) Josie, Cheryl in Finance and Darren in Leasing I was treated genuinely and respectfully. Not for a single second did I ever feel I was being 'sold' to. Antonio was fabulous - he worked really hard to find me exactly what I wanted and the best possible price. Never even the smallest amount of pressure. Josie was warm and friendly - I felt like she was someone I would enjoy knowing personally. Cheryl went over every single detail - making sure we understood all of the terms and that they were exactly as we expected them. She was kind and funny. Darren took my old lease (Dodge) off my hands and made sure everything was in order so I didn't have to deal with it. He too was just so nice. I've been leasing since the late 90's. Always been a Dodge customer and I've never once returned to the same dealership because every time I felt like I wasn't respected, appreciated and often even felt like I didn't get the best deal. Let me repeat that...in 20 years I have not returned to a single Dodge dealership. Ever. I will now be a Ford customer for life, and more so - I will be a Suburban Ford customer for life. More

Repeat customer The friendly atmosphere Cheryl, Jeremy and Alex created made this experience painless. Everyone was very thorough and helped me understand each step c The friendly atmosphere Cheryl, Jeremy and Alex created made this experience painless. Everyone was very thorough and helped me understand each step clearly. My second time leasing a vehicle here, will continue to return. More

The worst service The worst service and attitude Big rip off and ignore me I didn’t Recommend it to nobody I cannot believe I had bad Experience or Treat with The worst service and attitude Big rip off and ignore me I didn’t Recommend it to nobody I cannot believe I had bad Experience or Treat with worst customer service ever in my life I’m Glad I did not fix my car over there More

Great dealership This is the 2nd time I have used this dealership with the same great outcome. The 1st time was for a lease and the 2nd was to turn in the lease and bu This is the 2nd time I have used this dealership with the same great outcome. The 1st time was for a lease and the 2nd was to turn in the lease and buy used. I never felt rushed or forced to buy anything and I have told friends and family to use them. I have a Ford dealership 10 minutes from my house but I chose to make the 40 minute drive again to Sterling heights and im glad I did. Jeremy did a great job. More

Sales Hillary was by far the best sales person we ever worked with. She went way above and beyond to get us the deal we needed. We rented a car while wai Hillary was by far the best sales person we ever worked with. She went way above and beyond to get us the deal we needed. We rented a car while waiting for our deal to go through and everyone in that department was awesome too More

My first car buying experience - thumbs down I went into the dealership after finding a car online that was a great deal. I went to the dealership the same day and found that someone had already I went into the dealership after finding a car online that was a great deal. I went to the dealership the same day and found that someone had already put a deposit down so I was only allowed to drive it around the lot. Got a call around 4:30 the next day from Mario letting me know that the car was all mine if I wanted it. I knew that if I didn't act fast that this deal wouldn't last! I signed my life away on Saturday of the same week and thought the paperwork was done and that I could just come and pick it up on Monday. That was not the case, I had to submit a pay stub even though I was already pre-approved by my bank. I went to pick up the car on Monday and was told that the car had been inspected and cleaned and ready to go. That was mostly true except I found out a few days later that the hazard lights do not work and the outside temperature gauge was broken. The car also needed an oil change and the tires were low. So much for an inspection! I then waited over two hours to finalize the purchase even though I was told multiple times that it would only be 5 more minutes by multiple people. Got there around 5:45PM and didn't leave til' 15 minutes before closing time! My father and I complained to the manager and also threatened to leave and all I got was a measly coupon book for one free oil change even though I don't live anywhere close to the dealership. I also wish I would have closed my loan at my credit union instead of the dealership as it would have been a lot faster. I won't be back or recommend this dealership to anyone. EDIT: Found out that the damage that was reported on my CarFax report was cosmetically fixed but there is a wiring issue that was not fixed. The dealership has not reached out to fix the issue or offer to pay. More

New truck I had a good sales person brad feather he did every thing we talked about had no problems with anything i would recamed brad feather to go threw on al I had a good sales person brad feather he did every thing we talked about had no problems with anything i would recamed brad feather to go threw on all car sales at Subranb ford st heights..he won all my future business!! More

Amazing Dealership! I had been car shopping for four months, and when I went to Suburban I wasn’t exepecting to leave with a new car! The entire staff was amazing in help I had been car shopping for four months, and when I went to Suburban I wasn’t exepecting to leave with a new car! The entire staff was amazing in helping me find the perfect car, in my budget, and for a reasonable time line. They helped explain the ins and outs of a lease perfectly. I’ll definitely be returning to Suburband Ford of Sterling Heights! More

Great Dealership The salesperson management and finance went above and beyond to help us we felt like the really cared I would recommend this dealer to everyone The salesperson management and finance went above and beyond to help us we felt like the really cared I would recommend this dealer to everyone More

Superior Brandon is trustworthy and extremely helpful in selecting a vehicle. I have worked with him twice now. Suburban Ford has the largest pre-owned car sel Brandon is trustworthy and extremely helpful in selecting a vehicle. I have worked with him twice now. Suburban Ford has the largest pre-owned car selection, and I had a superior experience working with Brandon. More