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Suburban Ford of Sterling Heights
Sterling Heights, MI
2,004 Reviews
Welcome to The Suburban Collection. On behalf of our staff, thank you for visiting our website and giving us an opportunity to serve you online. Our commitment to perfection is exceeded only by our commitment to offer you the highest levels of guest satisfaction.
Our professional and well-trained staff is ready to assist you with your automotive needs. The Suburban Collection strives hard to make sure each and every one of our guests feels completely satisfied.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 3:00 PM
Sunday Closed
Service
Monday 7:00 AM - 4:00 PM
Tuesday 7:00 AM - 4:00 PM
Wednesday 7:00 AM - 4:00 PM
Thursday 7:00 AM - 4:00 PM
Friday 7:00 AM - 4:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:00 AM - 4:00 PM
Tuesday 7:00 AM - 4:00 PM
Wednesday 7:00 AM - 4:00 PM
Thursday 7:00 AM - 4:00 PM
Friday 7:00 AM - 4:00 PM
Saturday Closed
Sunday Closed
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Showing 2,004 reviews
April 15, 2018
Highly Satified Customer I came to turn my lease in an look at a new car. I had a preference but wasn’t sure if it was in my price range. My thoughts and concerns were taken s I came to turn my lease in an look at a new car. I had a preference but wasn’t sure if it was in my price range. My thoughts and concerns were taken seriously and into consideration. Michele and Sarah worked very hard to get me the exact car and I came to look at. I am extremely satisfied and will 10/10 be returning when it comes time for another car. Thank you again for the service and understanding you both provided me! More
by ahopper94
Employees Worked With
Sarah Long, Michele Fournier
April 15, 2018
OUTSTANDING experience!! Rich Kramer is a great salesman! He went above and beyond to get us the best deal! The dealership is clean and beautiful, everyone is so friendly! Rich Kramer is a great salesman! He went above and beyond to get us the best deal! The dealership is clean and beautiful, everyone is so friendly! More
by Kristy L
April 14, 2018
1st Ford Lease (Kevin Miller) I can't say enough great things about my experience with Kevin Miller and the team at Suburban Ford. This was my 1st Ford lease and they made a loyal I can't say enough great things about my experience with Kevin Miller and the team at Suburban Ford. This was my 1st Ford lease and they made a loyal customer out of me. The biggest thing when looking at potential vehicles to lease/purchase is trust and honesty. Kevin was fantastic and took the time to go through all of my options and helped me decide what was best given my situation. I'm already looking forward to my wife's lease being done so we can look at a new SUV! In the business of Metro Detroit car sales, I would strongly suggest giving Kevin a call as he's the best! Thanks Kevin and Suburban Ford! More
by ABrugs
Employees Worked With
Kevin Miller
April 11, 2018
Nicole is the best! I just leased my first car and Nicole was the greatest! She went above and beyond to get me in the vehicle I wanted and I am so grateful for all of my I just leased my first car and Nicole was the greatest! She went above and beyond to get me in the vehicle I wanted and I am so grateful for all of my help. She was patient, knowledgable, and doesn't mess around. My family has been buying and leasing cars from Suburban Ford for years and we also come back to Nicole. I would recommend her to anybody! She was exception and I will never forget my first lease because she made the experience so easy for me. More
by Lauren Jurczyszyn
April 09, 2018
WORST CAR BUYING EXPERIENCE I HAVE EVER HAD I left work early to go into the dealership to test drive a car that I saw online. I was referred to Nick Scoza when I sent a message to the dealersh I left work early to go into the dealership to test drive a car that I saw online. I was referred to Nick Scoza when I sent a message to the dealership to inquire about the car. When I got there, immediately I felt he was arrogant. I let that slide for the time being. I drove the car and came back to the dealership. I just felt uncomfortable with the whole experience. He made me get a proof of insurance PRIOR to filling out a credit application. I have purchased serveral cars from dealers and have NEVER had to get a proof PRIOR to filling out the application. I have always had to get one prior to driving the car off the lot. He said I would have to leave a deposit in order to hold the car for a couple days. This was a Monday and I couldn't get back to the dealership until Wednesday. He said it would be refunded when I picked up the car on Wednesday, and that I wouldn't need any money down since I had a trade-in. The amount they offered for my trade in was okay, not great. The next day he contacted me saying he needed additional money in order to get my loan approved. This was AFTER he told me I wouldn't need ANY money down. I feel like the whole situation was a bait and switch type of thing. When he contacted me for addtl money, I told him I didn't want the car and to cance everything. I received THE WORST customer service that I have ever had at a car dealership. I would never refer anyone there. I went to a different dealership, got a better price for my trade-in, gave them NO money and left the dealership that day with a car! To top it off, it was a Saturday. I had NO proof of insurance! Michigan law allows you to take pocession of a car as long as you get them a proof of insurance within 3 business day. I just feel like my experience at Suburban Ford was a scam! More
by BECKY
Employees Worked With
Nick Scoza
April 09, 2018
Fair, fast, friendly My Suburban Ford experience was positive. The entire process of my purchase was handled professionally and my salesperson, Terry Lange, kept me up to My Suburban Ford experience was positive. The entire process of my purchase was handled professionally and my salesperson, Terry Lange, kept me up to date regularly, as I was traveling from out of state to make this purchase. I would recommend Suburban Ford. More
by Bigb840
Employees Worked With
Terry Lange
April 06, 2018
Flora is Exceptional!! My experience was great. Flora was knowledgeable, professional, friendly, funny and made my sister and I feel comfortable. Her effort to get me approv My experience was great. Flora was knowledgeable, professional, friendly, funny and made my sister and I feel comfortable. Her effort to get me approved was above and beyond expectations. Not only was she determined for me to leave the dealership with my brand new 2018 Escape, she made sure my sister and I both had food and beverage while we waited. I will definitely recommend my family and friends to go to this Ford dealership, I will recommend Flora as their car salesperson. Her manager was just as pleasant... I must also add that the dealership itself was clean, every employee I walked passed spoke with smiles might I add and congratulated on my way out to my new car!! More
by Jai_l
Employees Worked With
April 04, 2018
Fast and easy Awesome sales experience. Friendly and helpful. I’ll be back for certain!! Had the vehicle I wanted in stock and was driving in no time. Can’t wait to Awesome sales experience. Friendly and helpful. I’ll be back for certain!! Had the vehicle I wanted in stock and was driving in no time. Can’t wait to buy another vehicle from suburban ford !! Well done More
by Farmer
Employees Worked With
Kevin Miller
April 04, 2018
Glad I went to Suburban Ford From the time you walk in the door til you leave you are given great customer service. Mandy are Cheryl are both pleasant to work with and listen to From the time you walk in the door til you leave you are given great customer service. Mandy are Cheryl are both pleasant to work with and listen to your needs. Cant wait til its time for another purchase. Thanks EVERONE at Suburban Ford!!!!!!!!! More
by Jesshottle
Employees Worked With
Madeline Simon, Cheryl Noda
April 04, 2018
Amazing Experience! My experience with Suburban Ford of Sterling Heights was nothing short of amazing thanks to Hillary Adam! She was professional and courteous throughou My experience with Suburban Ford of Sterling Heights was nothing short of amazing thanks to Hillary Adam! She was professional and courteous throughout the entire process. She found me the exact vehicle I was looking for and kept in contact with me all the way past delivery! I will be recommending anyone looking for a new Ford directly to her! Also big thanks to Jeremy Sloat for referring me to Hillary! YOU GUYS ROCK! More
by MIKE KOAN
Employees Worked With
Hillary Adam, Jeremy Sloat
