Suburban Ford of Sterling Heights

Me and my fiances experience was great Mike welcomed us the moment we walked in, he was professional, helpful and patient with us throughout the process. We definitely looked forward to com Mike welcomed us the moment we walked in, he was professional, helpful and patient with us throughout the process. We definitely looked forward to coming back there for cars in the future. More

Truly Awesome Buying Experience Kevin Miller and all others at this dealership went out of their way to assure I was happy. That is why we keep going back! The dealership is very c Kevin Miller and all others at this dealership went out of their way to assure I was happy. That is why we keep going back! The dealership is very clean and welcoming. Looking forward to doing more business in the future. Suburban Ford of Sterling Heights will always be my dealership choice. Thanks! More

Ford Explorer Sport I recently purchased a new explorer from Matthew Drogosh, he did a great job, I was happy, he was very professional working and finding a right car fo I recently purchased a new explorer from Matthew Drogosh, he did a great job, I was happy, he was very professional working and finding a right car for me. Thank you!!! More

Amazing Money Saving Experience! You can tell when you step inside this dealership that they value professionalism and their clientele. Everyone is incredibly friendly and it’s genuin You can tell when you step inside this dealership that they value professionalism and their clientele. Everyone is incredibly friendly and it’s genuine! The entire staff works together to make sure you’re well taken care of, it’s fantastic. I purchased an Explorer from Mike who was a great guy and very helpful, he got me the best possible price. This dealership managed to knock nearly 7% off the initial interest rate that I had, and $100 off my monthly costs. They’re very hospitable, and I’ve NEVER been in and out of a dealership so quickly in my life. I was there 35-40 minutes tops. All my paperwork was completed, I received my official plate and registration before I drove off the lot! Highly recommend these friendly folks! Thanks for the great experience! More

Fantastic Experience Mike went above and beyond all of our expectations and provided an incredible customer experience. He even tracked down our trade-in four days after Mike went above and beyond all of our expectations and provided an incredible customer experience. He even tracked down our trade-in four days after we completed the deal, to try to retrieve a CD that my wife thought was mistakenly left behind. There was no pressure, only great advice and suggestions. I would highly recommend Mike Smitley and Suburban Ford of Sterling Heights! More

Excellent new car buying experience! I know where I will purchase my next new car from... My wife needed a new car and after narrowing down the choices she wanted to test drive the 2018 I know where I will purchase my next new car from... My wife needed a new car and after narrowing down the choices she wanted to test drive the 2018 Ford Edge Titanium AWD 2.0L with some options. We test drove the vehicle at some other dealer where it was in stock and we both liked it. Now we had her car to trade in at that same dealer and that's where it started... Long story short, they were trying to low ball us on the trade in and were haggling for $200 when we where purchasing a over $40k car... I could not stay there any longer and just walked out... That is where Suburban Ford of Sterling Heights comes into the picture... A friend that always buys from there told me to go there and talk to them. My sales person was Alex Apess and he was just amazing through the whole buying process. He got me what I was looking for on the trade in and also found the car with the options that we wanted. He made this experience quick and easy and I would highly recommend Suburban Ford of Sterling Heights and especially Alex Apess from new car sales. You will not regret this if you give it a try. Also many thanks to Cheryl Noda from finance for walking me though the process and explaining every little detail. Thank you everyone at Suburban Ford of Sterling Heights and keep up the good job! More

Second Lease Our second suv lease was less painful than the first time!! After explaining our concerns to Kevin and JR, they made sure we found a perfect lease for Our second suv lease was less painful than the first time!! After explaining our concerns to Kevin and JR, they made sure we found a perfect lease for us. Thank you! More

Living in the Edge Our experience for our second Edge was much better than our first at another Dealership. Kevin Miller was very passionate about his job and making su Our experience for our second Edge was much better than our first at another Dealership. Kevin Miller was very passionate about his job and making sure we had a great transition into our new Edge. We got all the features we were looking for, not what happened the first time. Kevin was very knowledgeable about the Edge and explained all the new features. Also our financial dealings with Cheryl Noda went very smooth, and she was very friendly and easy to work with. We will definitely be returning to Suburban Ford Sterling Heights for our next vehicle. Also, the dealership's appearance was very welcoming and clean, even the restrooms. Thanks again for making this a wonderful experience. Tom & Denise L. More

Amazing Customer Service Matthew Siman at Suburban Ford of Sterling Heights provided me with some of the best customer service I have experienced; and I’ve worked in customer Matthew Siman at Suburban Ford of Sterling Heights provided me with some of the best customer service I have experienced; and I’ve worked in customer service my entire life! I had a lot of factors working against me in purchasing a new vehicle, but Matt was able to immediately understand my needs and he worked so hard to find the perfect deal for me. I felt valued as a customer throughout the entire experience and never once as though I was just being “sold to”. Having a new car of my own has been a dream of mine for a long time and Matt and the entire team were truly teammates in making it happen! I will remember the incredible experience that I had here for a very long time to come!! More

Best salesman! My salesman was Alex Apess. My experience was wonderful at this dealership. He provided fast, efficient, courteous service. He was a very well organi My salesman was Alex Apess. My experience was wonderful at this dealership. He provided fast, efficient, courteous service. He was a very well organized. Always answered my phone calls, and we had great text communication. When I came in to pick up my truck it did not take long at all. I will go back to Alex in two years when my lease is up and I would definitely recommend Alex to all my family and friends.. More