Suburban Ford of Sterling Heights

Engine light I have a ford Fusion. An engine light came on. I had to wait 3 weeks for an appointment. Was never told I would have to leave my car for any type of d I have a ford Fusion. An engine light came on. I had to wait 3 weeks for an appointment. Was never told I would have to leave my car for any type of duration. When finding this out upon my arrival for my appointment no resolution was offered in way of the rental or anything else. I had to seek out managers on my own to attempt to get a resolution. I was out in about 4 hours with no apology for the lack of a resolution and having to find one on my own. Jim Elder did contact me regarding this but did not seem very interested. Being a car dealership there was nothing for him to offer for my inconvenience. His apology just did not seem very sincere or Genuine in my opinion. He was more in a rush to get me off the phone. he did follow up with an email the next day. I have bought 8 cars from this dealership over 20 years. This is The first negative experience that I can speak of. It has been a great dealership until this opportunity. More

New car dreams Marcus Martin was very helpful in making my dreams come true after being turned down by so many other dealerships. He was nice and easy to work with. Marcus Martin was very helpful in making my dreams come true after being turned down by so many other dealerships. He was nice and easy to work with. I would also like to thank my cousin Jordan Watson who works in the service dept for recommending me to this place. More

GREAT LISTENER. Found vehicle that met all our needs. Kevin Miller offered tons of info while reviewing our LIST. We stopped in dealership to "window shop" several models. Kevin found everything that was Kevin Miller offered tons of info while reviewing our LIST. We stopped in dealership to "window shop" several models. Kevin found everything that was on our LIST that SAME day, He triple checked everything for Explorer lease. Kevin is very easy to work with. Everyone at dealership was friendly, helpful, and professional. More

Sales process made easy Purchasing a new vehicle can raise many questions and leave the buyer second guessing the decision. At Suburban Ford of Sterling Heights, my salesman, Purchasing a new vehicle can raise many questions and leave the buyer second guessing the decision. At Suburban Ford of Sterling Heights, my salesman, Kevin Miller, made the process comforting. Kevin answered each question I had with certainty leaving me confident in my decision. The experience and organization was truly professional. The sales manager that worked with Kevin, JR Peterson, made the process seamless and the courtesy shown by all was greatly appreciated. Suburban Ford of Sterling Heights has a customer for life. Thank you.. More

Fantastic Experience I have nothing bad to say about Suburban Ford. From the moment I walked in the door to the moment I drive off the lot. All of the employees were very I have nothing bad to say about Suburban Ford. From the moment I walked in the door to the moment I drive off the lot. All of the employees were very friendly and greeted me promptly. I would definately recommend Suburban Ford to anyone! More

Couldn't be happier! We just leased our second car through Matthew Siman at Suburban Ford and we couldn't be happier with the service we received. Matthew made the whole p We just leased our second car through Matthew Siman at Suburban Ford and we couldn't be happier with the service we received. Matthew made the whole process so easy, and with very little time invested on our part, we were able to lease the car we wanted at a price that works within our budget. We highly recommend you give Matthew a call if you're considering new car. More

Comprehensive low pressure experience. Vince at Suburban Ford was great. He was very knowledgeable and went the extra mile to assure all my needs were met to my satisfaction. All communic Vince at Suburban Ford was great. He was very knowledgeable and went the extra mile to assure all my needs were met to my satisfaction. All communication was real, on time and accurate. Just a good ol fashion low pressure experience. Thank you Vince and team at Suburban Ford! More

Scammed Sold me a vehicle that they covered up $500 of scratches, $1800 of front end damage, says oh well you took possession of the car?? Sold me a vehicle that they covered up $500 of scratches, $1800 of front end damage, says oh well you took possession of the car?? More