Suburban Ford of Sterling Heights

Kate was very kind and readily available when I called to test drive and purchase. It was a smooth process and she got me a little money off of the vehicle as well. Good experience. test drive and purchase. It was a smooth process and she got me a little money off of the vehicle as well. Good experience. More

We got our used minivan from suburban ford Sterling Heights with Katelynn Lacroix as our sales person and we had an excellent experience. Kate worked hard to get everything done for us in the time fram Heights with Katelynn Lacroix as our sales person and we had an excellent experience. Kate worked hard to get everything done for us in the time frame that we needed and was very flexible. We are happy with our purchase, thank you! More

Mike runs one of the most negligent and unorganized service departments I have ever been to, had a software issue with my car that they caused and he let it sit in the shop for 3 weeks and it took my p service departments I have ever been to, had a software issue with my car that they caused and he let it sit in the shop for 3 weeks and it took my phone call for him to realize how long it had been sitting back there. If you want good customer service stay away from all Suburban Ford dealerships especially Sterling Heights. More

Suburban Ford is ran by the most unprofessional and disrespectful individuals I have ever met. Suburban Ford of Sterling Heights was negligent in installing software on my car and it sat in their shop disrespectful individuals I have ever met. Suburban Ford of Sterling Heights was negligent in installing software on my car and it sat in their shop for 1.5 months, every time i would ask for an update they would blame Ford. In the last phone conversation i had with Jim i stated that i might have to take legal action for them to deem it a lemon, his response was make sure they spell my name right in the lawsuit and come pick up your car as we won't touch it. He made me bring my loaner back and drive a car that i did not feel safe driving becuase of the software issues, he is making a customer take back a car they messed up and putting Ford Motor Company and others at risk. I told him i do not feel safe driving the car and he said he did not care and to come pick it up. A GM with this attitude should be investigated by Ford if he does not care about the safety of their customers, I highly recommend staying away from all Suburban Ford dealers. More

Professional and courteous employees and a well displayed vehicles. The establishment is clean and gives other dealers something to strive for. vehicles. The establishment is clean and gives other dealers something to strive for. More

It was a pleasure working with Nick. When we made decision to purchase vehicle, Nick effectively got us all documentation required. This was the best and fastest experience I had purchas When we made decision to purchase vehicle, Nick effectively got us all documentation required. This was the best and fastest experience I had purchasing vehicle. And during vehicle review, Nick was knowledgeable about vehicle features and very observant of items I noticed during walk around and brought them up before I could. I would definitely purchase another vehicle from Nick. More

I am happy with my experience with Nick Navarro. I went in with the apprehension one does when shopping for a vehicle, but Nick made it easy for me and made me comfortable with such a big decision. I went in with the apprehension one does when shopping for a vehicle, but Nick made it easy for me and made me comfortable with such a big decision. I commend this man and his skill dealing with people in a calm and positive manner in such a financially vulnerable time. You "Rock" Nicholas, and I would recommend everyone I know to buy a vehicle from you. Karl Douglas - Warren, Mich. More

Nick was very thorough and kind. And helped us get the best deal we could. Very patient and got in the car with me to explain and help set up everything and connected my phone to my And helped us get the best deal we could. Very patient and got in the car with me to explain and help set up everything and connected my phone to my explorer. Explained everything to us and just an overall great salesman. He wasnt pushy and just wanted to help us get into the car we wanted with the best offer. More