Suburban Ford of Sterling Heights

David I know I had a lot of questions and you had to speak with Steve regarding my concerns. You maintained your professionalism. You were kind and polite during the experience and I really appreciate t speak with Steve regarding my concerns. You maintained your professionalism. You were kind and polite during the experience and I really appreciate that. Your patience was appreciated and really made an impression. You were the icing on the cookie, for a great customer experience. Continue being a great person. -Mi Mi More

Nicolas was a true sweetheart. Like his manager Steve, Nicolas was a great listener and went above and beyond to make my experience wonderful. I could not leave with out giving eve Like his manager Steve, Nicolas was a great listener and went above and beyond to make my experience wonderful. I could not leave with out giving everyone a hug because I was filled with gratitude and appreciation for the hard work, patience and the overall impression that my business was truly appreciated and my relationship with Ford Motor Company was a mutually beneficial and supportive one. Nicolas you are a beautiful person. Thank you so much for everything. I will never forget you. I will be looking for you and Steve for my next purchase. Stay amazing. Mi Mi More

Steve was a pleasure to work with. He was nice, kind, friendly and professional. I felt he sincerely wanted to provide outstanding customer service. He seems to be very honest and know He was nice, kind, friendly and professional. I felt he sincerely wanted to provide outstanding customer service. He seems to be very honest and knowledgeable setting the standard of performance for his staff. He is also a very good listener. That was very important because I did not expect to buy a car (I was there to get maintenance done) so I did not have my support team present. He made me feel comfortable and supported. Relationship building is very important to me and my maintenance person Jason is a person I trust with making sure I am taken care of regarding maintenance. Steve is now the person I trust in the sales department. When I come back to make my next purchase I will be looking for Steve to point me to the right people and to help me pick a vehicle that meets my expectations. Thank you Steve for everything. You are a good person, never change. You are loved and appreciated. - Mi Mi More

I had a wonderful experience buying an Explorer. The staff had to talk me into the sell and walk me through the process. Everyone was amazing. Thank you Steve, Nick and David for an awesome experien The staff had to talk me into the sell and walk me through the process. Everyone was amazing. Thank you Steve, Nick and David for an awesome experience. More

My experience with Jason started about 3 years ago. When it started I lived in Sterling Heights but now I live over two hours away. I only have my car serviced at Suburban Ford in Sterling Heights. I l When it started I lived in Sterling Heights but now I live over two hours away. I only have my car serviced at Suburban Ford in Sterling Heights. I love good customer service and feel it is worth the drive. I have a great relationship with Jason and I trust him. That means everything to a person like me. Because of Jason I have help someone buy a used car at Suburban Ford in Sterling Heights and a few days a go I leased a new car. There are a lot of dealerships I drove past just to work with someone I trust. That trust and love for my friend Jason ( I hope he does not mind me calling him that) has made it possible for me to feel comfortable with dealing with the sales team there. Jason you are tough but you have a good heart. I am glad I got an opportunity to work with you. I see you and your potential and I will cheer you on all the way to the top. Keep being amazing and setting the standard. You are seen and appreciated. Much love. Mi Mi More

Kate was very kind and readily available when I called to test drive and purchase. It was a smooth process and she got me a little money off of the vehicle as well. Good experience. test drive and purchase. It was a smooth process and she got me a little money off of the vehicle as well. Good experience. More

Steve Mo makes the car buying experience fun. His knowledge is unmatched and his personality shines. You can tell Steve Mo loves what he does and wants you to enjoy it as much as he does! His knowledge is unmatched and his personality shines. You can tell Steve Mo loves what he does and wants you to enjoy it as much as he does! More

I just got a gmc terrain and Kate was my sales rep! She was great and kind! There are two things on my car to be looked at and she helping out with that! I'm very pleased with her! She was great and kind! There are two things on my car to be looked at and she helping out with that! I'm very pleased with her! More

We got our used minivan from suburban ford Sterling Heights with Katelynn Lacroix as our sales person and we had an excellent experience. Kate worked hard to get everything done for us in the time fram Heights with Katelynn Lacroix as our sales person and we had an excellent experience. Kate worked hard to get everything done for us in the time frame that we needed and was very flexible. We are happy with our purchase, thank you! More

Mike runs one of the most negligent and unorganized service departments I have ever been to, had a software issue with my car that they caused and he let it sit in the shop for 3 weeks and it took my p service departments I have ever been to, had a software issue with my car that they caused and he let it sit in the shop for 3 weeks and it took my phone call for him to realize how long it had been sitting back there. If you want good customer service stay away from all Suburban Ford dealerships especially Sterling Heights. More