Suburban Ford of Ferndale

Ford Taurus We were in need for a larger family vehicle as our family is wxpanding. Filled out an application online and received a phone call the following morn We were in need for a larger family vehicle as our family is wxpanding. Filled out an application online and received a phone call the following morning to set up an appointment with Matt Sowter. From the minute my wife and I met with Matt, we knew that we were going to be taken care of rather than taken advantage of. Matt asked what we were looking for and the amount that we were comfortable with to pay for the vehicle and by the end of the evening he said that we would have the vehicle that we were looking for. He was very straight forward and honest, and did not try to push us into something that we did not want. By the end of the night we had purchased a 2013 Ford Taurus. If there is anyone who is need of a vehicle new or used, I would not recommend anyone else but Matt Sowter to help get them thru to the vehicle they are looking for. The only downside to our experience was in the cleanliness of the vehicle when we picked it up. On the surface it looked immaculate. When we got home and began to place car seats and other things in the vehicle we began to notice the dirt on the leather and a sticky substance on armrests and in the cup holders. When you pulled down the center armrest in the backseat it was covered with dirt and what seemed to be syrup. Worst of all is the musty / mildew odor that is now present since the air freshener from the detail at the dealership has worn off. We have tried to remove the smell with no success. We hope there is a way that this can be resolved. I do understand that this was a used vehicle, but at the same time the Suburban stamp is on it and it should be treated with the same care as a new vehicle. As stated above, Matt Sowter was fantastic to meet and a pleasure to do business with. My wife and I will be sure to send all of our friends and family his way when they are ready to upgrade to new vehicles. We cannot thank Matt enough for his help. More

Jeep Wrangler I feel confident with this purchase I trust suburban for the Ferndale Staff in used cars. They Really know all makes features in all models I feel confident with this purchase I trust suburban for the Ferndale Staff in used cars. They Really know all makes features in all models More

Quick and painless transaction. Found a used truck I was interested in on CL so I decided to take a drive to Suburban Ford of Ferndale to take a look at it. I got there before open h Found a used truck I was interested in on CL so I decided to take a drive to Suburban Ford of Ferndale to take a look at it. I got there before open hours but Dave Askew was there and answered any questions I had. He then introduced me to Anthony Charles who got me in the truck for a test drive and I was sold. Colleen in finance got me a great plan and the whole deal took less than 2 hours. The whole deal was a pleasure along with Dave, Anthony and Colleen. It's worth the trip to see them if you are looking a new used car or truck. More

Great experiencing from start to finish My experience started via the website, which was well laid out and user friendly. After finding a couple cars I was interested in, I decided to visit My experience started via the website, which was well laid out and user friendly. After finding a couple cars I was interested in, I decided to visit the dealership. Anthony quickly had me test-driving one of the cars while my old car was being appraised for trade-in. I was able to select the car I wanted, got good value on my trade and had the deal wrapped up in no time. Colleen was clear and concise as she explained the paperwork. All told, in about 2 hours, i was in my car driving off the lot. Couldn't have asked for a better experience. More

Fantastic care in the Suburban Ford service department It is always a pleasant experience to go to the service department at Suburban Ford. Our adjuster, Brian L, is always very efficient and personable a It is always a pleasant experience to go to the service department at Suburban Ford. Our adjuster, Brian L, is always very efficient and personable as is all of the staff in this service department and I have been privileged to meet and talk with every one of them. The waiting area in the service department is very comfortable, and one can watch TV while having coffee or tea. Joe Lane was very caring and helpful in regarding a fee charged last year. I feel very confident that all my service needs will be dealt with honestly and efficiently. I highly recommend this dealership and have referred them to several of my friends. Sincerely, Beverly R. More

Outstanding service My salesman, Darin F, provided outstanding service with a smile. He was polite, patient and eager to satisfy my requests and questions regarding my My salesman, Darin F, provided outstanding service with a smile. He was polite, patient and eager to satisfy my requests and questions regarding my trade in. Brad R was also a pleasure to work with. Thank you and keep up the good work Suburban Ford!! More

Genuine, , helpful and transparent My sales guy was Nick Burns. Nick was genuinely friendly, patient and helpful. He helped me get the best lease deal on a AWD Ford Edge and even got th My sales guy was Nick Burns. Nick was genuinely friendly, patient and helpful. He helped me get the best lease deal on a AWD Ford Edge and even got the color I wanted. He answered all my questions, even some that may have seemed trivial. If he didn't have an immediate answer to a question, he would find out and get back to me. Nick has good communication skills, makes an effort to find out "what you want" and made the buying experience enjoyable. I would definitely refer someone to Suburban Ford. More

Understanding and Helpful I was originally ambivalent about leasing a car, figuring it would only be for 2 years anyway. However, Mr. Burns' enthusiasm was contagious and he he I was originally ambivalent about leasing a car, figuring it would only be for 2 years anyway. However, Mr. Burns' enthusiasm was contagious and he helped me lease a Ford Fusion and I am ecstatic with the results. He was helpful every step of the way and made the leasing process enjoyable. He was patient, friendly, and extremely helpful. I highly recommend him and Suburban Ford of Ferndale. More

Above and Beyond! I went to this dealership looking to get into a new lease and left with an amazing experience. Originally, I was faced with not being able to make an I went to this dealership looking to get into a new lease and left with an amazing experience. Originally, I was faced with not being able to make anything work with my budget, but Suburban changed that. Jake went above and beyond what he needed to do, and was able to make a deal to perfectly meet my needs. Even the paperwork was a relaxed process thanks to Brad. I am extremely grateful for what they did for me and I would recommend them to anybody. 5 stars!!!! More

Awesome Experience Everyone I met with at this dealership was so great to work with. I have not purchased a new vehicle in a while, so it was a very good experience and Everyone I met with at this dealership was so great to work with. I have not purchased a new vehicle in a while, so it was a very good experience and they made it all go smoothly. Michael MacEachern helped me figure out all the options with ease and lots of patience. More