Suburban Ford of Ferndale

The best seller I've experienced My seller gave me so much knowledge and information and made my first time buying a car the best experience and I will definitely refer my family and My seller gave me so much knowledge and information and made my first time buying a car the best experience and I will definitely refer my family and friends to her, excellent job! Lila More

Friendly and helpful We were looking for a used car for our daughter. I wish we would have just started at this dealership. Great customer service, friendly and helpful sa We were looking for a used car for our daughter. I wish we would have just started at this dealership. Great customer service, friendly and helpful sales people. We ended up buying an '09 Focus that is a perfect 1st car for our daughter. I would highly recommend this dealership and Chris Marhofer if you are looking for a nice used car. More

Fast, professional, and efficient sales process I had contacted Lila with a couple of vehicle choices and options. My requests were met in a timely manner. I had purchased several vehicles from her I had contacted Lila with a couple of vehicle choices and options. My requests were met in a timely manner. I had purchased several vehicles from her before and she never fails in delivery. Ask for her. More

Chris Marhofer Salesperson I want to share my comfortable experience with Chris as my salesperson. Chris allowed me to take my time and look over the car at my own pace. He was I want to share my comfortable experience with Chris as my salesperson. Chris allowed me to take my time and look over the car at my own pace. He was very patient and professional in his approach. He let the car present and sell itself. I am very satisfied with my used car purchase and I would recommend Suburban Ford. I was very happy to have Chris as my salesperson. More

Very good dealer & all the employ are very nice helpful thanks so much for every thing you did for me to make my sale nice & easy dealer & all the employ are very nice helpful thanks so much for every thing you did for me to make my sale nice & easy More

Nick Burns and Michael MacEachern are Top-Notch I was looking to purchase a new vehicle to replace a 10 year old car that I had owned since it was new. The car would be used by everyone in the famil I was looking to purchase a new vehicle to replace a 10 year old car that I had owned since it was new. The car would be used by everyone in the family, so we all had to agree. I started my search by visiting several dealerships to test drive many different small SUV models from Chevy, GMC, Buick, Jeep,Toyota and Ford. Since I have family members that work at all of the big-three, I could get the employee discount on whatever model I liked the best. It was a difficult decision to make, but we all agreed that the 2016 Ford Escape seemed to meet our needs the best, and it had the best incentives and rebates. I have never owned a Ford product before, so I decided to give Ford a shot. Our sales person Nick Burns at Suburban Ford of Ferndale was Great. He made our decision where to purchase our new Ford Escape any easy one. Nick was very knowledgeable about the products he sells, very helpful and patient. I loved his no-pressure sales approach and he made my family feel comfortable throughout the process. Nick went out of his way to locate the exact car that we wanted at another Suburban Ford location and had it ready for delivery at the time he promised. Nick Burns and Michael MacEachern at Suburban Ford of Ferndale gave us the special attention and service that made us feel like family. You will love the small-town feeling that you get from Suburban Ford of Ferndale. None of the other dealerships we visited even came close. We love our new Ford Escape! Thanks, Nick and Michael More

Seamless Purchase Anthony's Charles was my salesperson, i was interested in a 2009 Infiniti G37. The day I showed up to look at it it was in detail, he apologized for t Anthony's Charles was my salesperson, i was interested in a 2009 Infiniti G37. The day I showed up to look at it it was in detail, he apologized for the inconvenience and then proceeded to show me around the lot. I returned 2 days later, the vehicle was in service, Anthony took me over so i could get a look at it, he showed me all the work that was being performed. I returned the next day, test drovee the car and Anthony was able to get me above BB value for my trade in. I highly recommend Anthony, I know I will be using him again when I purchase another vehicle. Colleen Coleman was the young lady who did my financing, she was tremendous and a real pleasure to work with. More

Nick and Brad are the Best! I want what I want. I had very specific items I requested on my 2016 Ford Escape. I gave Nick the model, year, equipment, exterior, interior and acce I want what I want. I had very specific items I requested on my 2016 Ford Escape. I gave Nick the model, year, equipment, exterior, interior and accessories I wanted. I couldn't live without anything I didn't list. Basically a needle in a haystack. He got it for me! Brad called everyone to make sure I got the vehicle and financing at the price I wanted! I put them through the ringer and they came through for me. Not only were these gentlemen personable, they were professional. They answered all of my questions in regards to the contract or anything else. I would recommend them to anyone and everyone who is looking to buy a vehicle. This dynamic duo will work hard for you. More

Best car buying experience I have ever had Moe listened to what I was looking for and delivered. This was the easiest car purchase that I have ever made. Everyone in the dealership was professi Moe listened to what I was looking for and delivered. This was the easiest car purchase that I have ever made. Everyone in the dealership was professional and friendly. I will recommend others to Moe and Suburban Ford of Ferndale. I love my new Ford Explorer. More