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Suburban Ford of Ferndale

Ferndale, MI

4.0
547 Reviews

21600 Woodward Ave

Ferndale, MI

48220

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547 Reviews of Suburban Ford of Ferndale

October 18, 2016

Professional and friendly. Dennis Lietz, who was my contact, made this a friendly and professional experience. The AC was not working when I bought the car and we agreed that th More

by Auto
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Lietz
Oct 20, 2016 -

Suburban Ford of Ferndale responded

It’s always nice to hear from our customers. We are very happy to hear you were so satisfied with your dealership experience here with Dennis and we look forward to serving you again in the future!

September 30, 2016

Wonderful I had a wonderful experience. I was in and out quickly. I gave what I wanted my payments to be and they came back with the financing no money out of p More

by Donna
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Maples, Dennis Lietz
Oct 03, 2016 -

Suburban Ford of Ferndale responded

Donna, thank you for the great feedback! We strive to make sure every customer finds the perfect vehicle, at the right price, and provide the best possible service. We're glad to hear your new vehicle and your experience with us met all of those goals! Enjoy your new vehicle, and we look forward to working with you again!

September 26, 2016

Problem Vehicle Bought a vehicle that the starter blew on right after my first drive. Now I have a bunch of other issues and possibly engine issues. Go here at your o More

by Angryguy15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris Marhofer, Jay Edwards
Sep 28, 2016 -

Suburban Ford of Ferndale responded

Thanks for the feedback. We are sorry to hear that you had a negative experience at our dealership. Our Retail Operations Manager, John Huvaere, has been made aware of your experience. He can also be reached at 248-399-1000, or jhuvaere@suburbancollection.com

August 01, 2016

In and Out Amazing Experience. I was in and out. It was quick, straight to the point, and I left extremely satisfied. I would definitely go through this dealersh More

by Austin Zande
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Lietz, Colleen Coleman
Aug 02, 2016 -

Suburban Ford of Ferndale responded

Austin, it’s always nice to hear from our customers. We are very happy to hear you were so satisfied with Dennis and your dealership experience. We look forward to serving you again in the future.

July 28, 2016

Very happy and satisfied customer😊 My experience at Surburban Ford was great, and to make it even better ,my sales lady Lila is the bomb!! She is very good sales person and she always g More

by Julez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lila Dedvukaj
Jul 29, 2016 -

Suburban Ford of Ferndale responded

Julez, thank you for your feedback! We are so happy to hear that Lila found the perfect vehicle for you that was within your budget! We hope you are enjoying your new Edge and we look forward to working with you again!

July 15, 2016

Renewing Lease was an old customer of Ed Schmidt ford I missed the roses - they made me feel very special! I am not comfortable with the additional sales pitch that add on more money to my money Dollar More

by MickeyMouse1
Recommend Dealer
Yes
Employees Worked With
Shari Bell, Brad Rummer
Jul 19, 2016 -

Suburban Ford of Ferndale responded

We are always improving our processes, so thank you for your feedback! Other than that, we hope you had a positive and enjoyable experience with us!

June 30, 2016

Great experience My Salesperson navigated me through the process from beginning to end resulting in a great experience. Her knowledge of the business benefited me and More

by Dnolen22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lila Dedvukaj, Brad Rummer
Jun 30, 2016 -

Suburban Ford of Ferndale responded

Thank you for your positive feedback! We're glad to hear you had a positive experience at our Ford dealership!

June 23, 2016

Amazing! Love it! This dealership is so wonderful. Everyone here is very welcoming and kind! My sales employee Lila Dedvukaj was excellent! She did everything in her po More

by TylerCarr7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lila Dedvukaj
Jun 23, 2016 -

Suburban Ford of Ferndale responded

Tyler, thanks for the great feedback! Customer service & satisfaction is always a top priority, and we're glad to hear that you had a positive experience with Lila! Congratulations, and enjoy your first new car! We look forward to working with you when you're ready for your next one, and taking care of all your service needs in between!

June 19, 2016

New car leasing Suburban Ford in Ferndale and in particular salesman Nick Burns did an excellent job for me. He took extra measures to source their network the find t More

by Jjhhuhgytf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad, Nicholas Burns
Jun 20, 2016 -

Suburban Ford of Ferndale responded

We are so happy Nick was able to make your leasing experience a pleasurable one! Congratulations on the new vehicle and we hope to work with you again in the future!

June 07, 2016

Lila is the bast car sales person She is grate she takes her time to understand you then works with you to get you in a car that day I will all ways get my cars from her More

by Jay330
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lila Dedvukaj
Jun 08, 2016 -

Suburban Ford of Ferndale responded

We are happy you had such a great experience with Lila at our dealership. Customer service is our number one priority and we look forward to serving you again in the future. Thank you for your loyalty to Suburban Collection!

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