Suburban Ford of Ferndale

Crap credit and still drove off in a car! Don't know how they did it but they managed to finance us a car with our below average credir, just luke their website said. Mr. Poole was friendly an Don't know how they did it but they managed to finance us a car with our below average credir, just luke their website said. Mr. Poole was friendly and didn't do the typical saleman hounding of the customer. He helped us find a car in our budget that met our needs. I highly recommend going to see Mr. Poole for your next car purchase. More

Excellent service. My name is Joshua Trezil. I went to Suburban Ford two years ago to lease my first car. I took both my parents with me the first time just to be safe a My name is Joshua Trezil. I went to Suburban Ford two years ago to lease my first car. I took both my parents with me the first time just to be safe and make sure that I wasn't taken advantage of. Turns out that was not necessary. When we arrived we originally tried to get me into a used car and were greeted by Kamin Davis. He showed us a few cars and let me test drive one of them. Unfortunately I was unable to finance the used car. That didn't stop Kamin from doing what he needed to help me find a car that was right for me. He proceeded to tell me how a lease would likely be easier and would help build credit for future visit. Boom! With the help of my Mom I was in a 2015 Ford fusion lease. Kamin kept in touch via email to make sure I was enjoying my vehicle. I really appreciated that because it showed that he really wanted to make sure I was in the car that was right for me. Fast forward a year and a half. My lease was coming to a close and I receive an email from my friend Sara Force telling me she is working at my dealership now. She was emailing me to let me know of the early turn in special they were running for leases. I emailed her back saying it couldn't hurt to come up and see if I can get in no money down this time. I email her when I will be coming up and she informs Kamin. When I arrive it's like Kamin and I were just talking yesterday. He understood that I was more seasoned this time and that I wanted a Escape. He begins to run the numbers with a finance manager for me and comes back with some great options for me. JUST ME! Just like he had said my credit had been built up enough for me to no longer need a cosigner. I personally would recommend everyone I know go visit Kamin. He doesn't treat you like a sale, and if it's your first time working with a dealer he does everything he can to make sure that you are informed. More

Excellent, friendly, professional and very helpful. Dennis Lietz, Kevin Maples and Nipa Rahman all worked hard to help me find a vehicle and financing that work for me. I was very pleased with the atten Dennis Lietz, Kevin Maples and Nipa Rahman all worked hard to help me find a vehicle and financing that work for me. I was very pleased with the attentive, profesional service that I was provided and very pleased with my car. Also because the selection of vehicles was great, I will be back for my next vehicle. Thanks for the great service. More

Referred to Anthony Charles by Friend Last summer, I was referred to Anthony by a friend and looked at one car with him. Explained my preferred payment amount and purchase price to him wi Last summer, I was referred to Anthony by a friend and looked at one car with him. Explained my preferred payment amount and purchase price to him with the condition that if they could not get the car to fit, I would not be buying. Anthony and his finance dept. ran the numbers, and they were coming back higher than I could tolerate. Rather than push the sale, he was honest and upfront and we agreed to meet again someday for something that would fit. A couple of weeks later, I saw another car online that might work, and Anthony put the deal together on my conditions. Drove down on lunch hour, traded in my old car, and drove out in the newer one in 90 minutes. Class act start to finish. Would not hesitate to call him for the next one. More

MONA E. - THE BEST BUYING EXPERIENCE EVER From the moment I made my first phone call inquiry with Dayna to the time I drove off the lot, the staff was great. My saleman Dennis Lietz was atten From the moment I made my first phone call inquiry with Dayna to the time I drove off the lot, the staff was great. My saleman Dennis Lietz was attentive to all my needs. My needs were very specific and I had to have exactly what I requested due to my family size. He had the vehicle ready to show and test drive. He took his time explaining all financing options and with the help of Kevin Maples, I was soon on the road. After a week long search, my vehicle had found me!!! More

Great and Easy Experience I sent an email inquiry on the car I had been looking at online for a little over 2 weeks. The following morning I had been contacted by Dennis Lietz I sent an email inquiry on the car I had been looking at online for a little over 2 weeks. The following morning I had been contacted by Dennis Lietz . He was very helpful and friendly which actually made me come into the dealership later that afternoon to test drive the car. I came back the following day to get the car. Dennis was the perfect salesman as he didn't seem pushy and wasn't trying to force me into anything. He explained the process and made me feel at ease the whole time. I love my car, Thanks Dennis. More

excellent customer service The staff in the service department are very knowledgeable and are will to help you. it is a very comfortable atmosphere. I recommend bring your car o The staff in the service department are very knowledgeable and are will to help you. it is a very comfortable atmosphere. I recommend bring your car or truck in for service. I left knowing that quality work was done on my automobile. More

Make sure you verify and re-verify Wasted a day off work and 4 hours of driving to learn a used truck I had an appointment to look at was no longer available. It just shows a lack of r Wasted a day off work and 4 hours of driving to learn a used truck I had an appointment to look at was no longer available. It just shows a lack of respect for customers. I had even given my cell phone so they could call during my trip in case this happened. Apparently, they just didn't care. More

Fantastic Dennis Lietz was a wonderful person through and through to work with. Didn't like the first car id rove and Dennis found me a new car to test drive an Dennis Lietz was a wonderful person through and through to work with. Didn't like the first car id rove and Dennis found me a new car to test drive and I fell in love. Thanks Dennis! More

Superb Sale Man This was my second visit to Suburban Ford of Ferndale and both times I was pleased and treated with excellent customer service Kamin Davis is the best This was my second visit to Suburban Ford of Ferndale and both times I was pleased and treated with excellent customer service Kamin Davis is the best of the best thank you for making my car buying experience great!! More