Suburban Ford of Ferndale

2013 F-150 issues resolved I brought my 2013 F-150 in for service work under my Premium Care Extended Service Plan. My 2013 F-150 has 64,750 miles on it. Service Consultant I brought my 2013 F-150 in for service work under my Premium Care Extended Service Plan. My 2013 F-150 has 64,750 miles on it. Service Consultant Blaize Bailey and Service Manager Michael did an exemplary job of explaining what was and what was not covered by the Premium Care ESP. While I was a little disappointed with what the ESP did not cover, the explanation from Michael was professional and understandable, and I’ll have to deal with FMC directly on the non-covered item. I bought my ESP at this dealership and they have done nearly all my service and maintenance work. I especially enjoyed working with Blaize and Michael. Good people make for a good dealership experience. More

Outstanding Blaise Bailey was AWESOME, She kept me up to date on the service of my vehicle. She was really Nice need more Kind Pleasant Young Ladies like her arou Blaise Bailey was AWESOME, She kept me up to date on the service of my vehicle. She was really Nice need more Kind Pleasant Young Ladies like her around Thank you for your time. :) And I Always have to say THANK YOU to Leon Stoudemire whom has sold me my last 3 vehicles. I follow him wherever he goes. Great Service All around :) LaTonia T. More

First oil change Everything went smoothly and was happy with the services. Something happened to the exterior during service, but the manager was very happy to help an Everything went smoothly and was happy with the services. Something happened to the exterior during service, but the manager was very happy to help and had it fixed quickly. Very friendly staff. More

Happy customer Nick, made my leasing experience as one that was smooth and positive. He did all that he could to get me the best deal I could get. He answered all my Nick, made my leasing experience as one that was smooth and positive. He did all that he could to get me the best deal I could get. He answered all my questions and was very personable throughout the whole process. Thank you, Nick Burns, because of you I will be returning to Ferndale Ford. - appreciative and returning customer More

Car wash? I took my 2014 Fusion in for an oil change, tire rotation, check-up, and recall service for a steering safety problem. I got my call that it was ready I took my 2014 Fusion in for an oil change, tire rotation, check-up, and recall service for a steering safety problem. I got my call that it was ready after about 90 minutes. I had purchased a 3-service package that includes a car wash each time. The car wasn't washed - "It's not working," I was told. That's two services in a row now that I did not get the "free" car wash. That was disappointing, but otherwise I am happy with the service at Suburban Ford. More

Couldn’t have been easier or treated friendlier Staff was knowledgeable, respectful and friendly. All my requests were cheerfully satisfied and I got the suv I wanted at the price I hoped for. I’d r Staff was knowledgeable, respectful and friendly. All my requests were cheerfully satisfied and I got the suv I wanted at the price I hoped for. I’d recommend to anyone. More

It was nice to feel like there was no bate and switch It was a great feeling for my wife and I to finally feel like there was no bate and switch. Dennis was pateint, kind and informative. He helped us loo It was a great feeling for my wife and I to finally feel like there was no bate and switch. Dennis was pateint, kind and informative. He helped us look at several vehicles and was not worried about rushing us. He was well informed about the vehicles and made us feel like he was honest as well. A good man. His team helped expidite everything quickley and efficiantly. Well done! More