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Suburban Ford of Ferndale
Ferndale, MI
547 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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547 Reviews of Suburban Ford of Ferndale
April 03, 2018
Oil change Blaize was super cool. She was kind and friendly and made sure to help get me in and out quick. She used the names of the people servicing my car whic Blaize was super cool. She was kind and friendly and made sure to help get me in and out quick. She used the names of the people servicing my car which was a refreshingly humanizing. More
by Hasan Kaakarli
Employees Worked With
Blaize, Blaize Bailey
March 30, 2018
Great Experience Dennis was very helpful, very friendly, and very knowledgeable. He helped to save me money by checking into other financing options for me even thoug Dennis was very helpful, very friendly, and very knowledgeable. He helped to save me money by checking into other financing options for me even though I didn't think to ask him to do so. Kevin was very friendly and very knowledgeable and made the transaction seamless and quick. More
by Jen K
Employees Worked With
Dennis Lietz, Kevin Maples
March 28, 2018
Very good experience, thank you again. The service was great, my dealer made sure I had everything I needed and sold me the car very professional and they work with you. And they go the ext The service was great, my dealer made sure I had everything I needed and sold me the car very professional and they work with you. And they go the extra mile for you. More
by jwill
Employees Worked With
Dennis Lietz, Kevin Maples, Nipa Rahman
March 28, 2018
My service experience. I am very pleased with this dealership because of the exceptional service they provide. The customer lounge is clean and comfortable. Also, the staf I am very pleased with this dealership because of the exceptional service they provide. The customer lounge is clean and comfortable. Also, the staff is very friendly and efficient. More
by Another mother
Employees Worked With
Darin Fogle, Kristin Walker
March 10, 2018
Customer Service was horrible! Michael and Kristin and the lady who I dealt with to receive the loaner were great towards me. But there were a couple of men whose name I don't know Michael and Kristin and the lady who I dealt with to receive the loaner were great towards me. But there were a couple of men whose name I don't know were very unpleasant and unprofessional over the phone and in person and the treament they gave me was so horrible, that it makes me feel like I never want to come back. One was very rude over the phone and it was one that I kept asking the same question about 5 times face to face and he never responded to me. But Michael, Kristin, and that lady was AWESOME to me. More
by Willie
Employees Worked With
Michael Stoijadinov, Kristin Walker
March 03, 2018
Great deal and experience with used car purchase. I purchased a used vehicle from Suburban Ford of Ferndale and got a good price and an excellent buying experience. Brad and Jeff were very helpful and I purchased a used vehicle from Suburban Ford of Ferndale and got a good price and an excellent buying experience. Brad and Jeff were very helpful and worked with me to make sure everything was right. I'll be sure to take a look at what Suburban has the next time I'm in the market for a vehicle. More
by Brett Torgler
Employees Worked With
Jeff Huvaere, Brad Rummer
March 03, 2018
Follow through needed Just before Christmas, I had my car in to repair wiring to the throttle. I got the car back with a headlight that wouldn't work. Coincidence? I had a Just before Christmas, I had my car in to repair wiring to the throttle. I got the car back with a headlight that wouldn't work. Coincidence? I had a friend try to replace the bulb (a mechanic) and turns out something was wrong with the wiring. I took it back to the dealer - they had me there for 4 hours while they also tried a new bulb. They informed me that I would have to make an appt and have the 'electrician' look at it. I called and made the appt. I dropped the car off at 8 a.m. making sure to tell them I needed it back by the end of the day - this was discussed with the appt maker and the counter person. At 5pm, they had still not even looked at my car. I won't go back. The guy on the phone told me, 'All the plants are off and their employees are bringing in their cars because they are off, so we have a back log'. Not my problem. If this excuse is true - then they shouldn't have made the appt in the first place or not agreed to have it done that day. More
by cary1234
Employees Worked With
didn't get names
February 20, 2018
Amazing Service I called and spoke with Service Advisor Blaize Bailey at the service center and discussed how I had a bubble in my tire possibly from hitting a pot ho I called and spoke with Service Advisor Blaize Bailey at the service center and discussed how I had a bubble in my tire possibly from hitting a pot hole which is a weak spot in the tire that can actually be dangerous to drive with. It was 5pm when I called in was able to look in the system and confirm a tire was in stock. Once I arrived at 6:30pm I received prompt and friendly service by all of the advisors and staff. Blaize provided great customer service and Dave Duquet helped with keeping my two-year old occupied. The professional and friendly staff at Suburban Ford of Ferndale had me in and out within a half hour to drive home with a new and safe tire. Thank you so much! I could not have been more pleased and would highly recommend! More
by Levi2018
Employees Worked With
Blaize Bailey, David Duquet, Blaize Bailey
February 16, 2018
Improved Customer Service Experience I've been a Ford customer for 15+years. My previous service experiences at Suburban of Ferndale were SO ROTTEN, (rude, poor communication w/me & body I've been a Ford customer for 15+years. My previous service experiences at Suburban of Ferndale were SO ROTTEN, (rude, poor communication w/me & body shop-I paid for a month's lease with NO CAR or LOANER) that I went out of the way to another provider rather than return to Suburban of Ferndale. For recent service needs, I was towed to Suburban: And was SO PLEASED to have a totally different experience with a new service representative, Blaize Bailey! She handled the service & repair issues professionally, quickly (despite being negatively interrupted 3x by one of the very service reps I'd avoided before) and remained kind & polite through the entire event. She called me with updates, got me a loaner so I could get to work & TOTALLY TURNED MY SERVICE EXPECTATION AT SUBURBAN FORD INTO A WONDERFUL EXPERIENCE! From now on, I will go to Suburban Ford of Ferndale, & I will ask specifically for Blaize Bailey. You should, too! More
by Deena
Employees Worked With
Blaize Bailey, Service - 41489, Blaize Bailey
February 05, 2018
Awesome dealership Mr. Dennis Lietz is a great professional who also has a great heart. He is a kind-hearted person who was not pushy about the 2010 Ford Escape I bought Mr. Dennis Lietz is a great professional who also has a great heart. He is a kind-hearted person who was not pushy about the 2010 Ford Escape I bought and told us great stories about his family, which helped my nerves with the buying process. He and Mr. Kevin Maples was able to lower the asking price just a bit to work with my down payment and so far, the vehicle has not disappointed, even with the warranty deal added. I would recommend anyone to this dealership to see Mr. Dennis Lietz who is ready to jump into a great vehicle with a great deal! More
by bhackworth
Employees Worked With
Dennis Lietz, Kevin Maples
