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Suburban Ford of Ferndale
Ferndale, MI
547 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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547 Reviews of Suburban Ford of Ferndale
October 09, 2018
Go see Nick Burns! This was my first time leasing a Ford and I have to say Nick Burns really made this an awesome experience for me. He really looks out for his custome This was my first time leasing a Ford and I have to say Nick Burns really made this an awesome experience for me. He really looks out for his customers and made the whole process easy and smooth. He made sure everything was taken care of and that we got the best deal possible. I highly recommended seeing Nick and will be referring my friends to him. Mike also was great in helping us out with the paperwork and made sure everything was done smoothly. Thanks again guys! More
by brian18
Employees Worked With
Nick Burns, Mike Goltz
October 02, 2018
Be Careful I have to say I'm very disappointed in the vehicle that was sold to me. So less than 2 weeks of owning it I have to put $1,800 into because of a crack I have to say I'm very disappointed in the vehicle that was sold to me. So less than 2 weeks of owning it I have to put $1,800 into because of a cracked Power Steering block, rotted out lines, rotted out coolant lines, rotted break lines, and bad rear tire which being AWD will cause me to buy 4 new tires. How your company and sales person John who new nothing about the vehicle just kept saying this is clean and service people said it was really nice. It's my own fault thinking that there is honest people and places to go to try and get a good product. Thank you for showing me how it feels to screwed over More
by psmith22
Employees Worked With
John Tocco
September 21, 2018
Great shopping experience I bought a 2018 Fiesta ST with the help of Tim and I couldn't be happier with the shopping experience. Tim Bayer was very professional, accommodating I bought a 2018 Fiesta ST with the help of Tim and I couldn't be happier with the shopping experience. Tim Bayer was very professional, accommodating and made sure I got what I was looking for and never pushed additional expenses. When it came time to negotiate, Jeff Huvaere was great to work with and we eventually worked out a great deal that was fair to both parties. I would highly recommend that you go see Tim for your next vehicle purchase! More
by jvelazquez
Employees Worked With
Jeff Huvaere, Timothy Bayer
September 12, 2018
One of the best Kristin is an outstanding Service Consultant. She always has a smile, she understands how valuable time is and gets you in and out ASAP. Kristin is ve Kristin is an outstanding Service Consultant. She always has a smile, she understands how valuable time is and gets you in and out ASAP. Kristin is very clear about the work to be performed and the time it will take. In these days it’s nice to work with someone that’s just a good person. Thank You Kristin. More
by Josephc25
Employees Worked With
Kristin Walker
September 07, 2018
Quick Fix I came in with a broken skid plate I. Blaize greeted me with 110/100 pep and made me feel like everything was fine and that she could get it fixed no I came in with a broken skid plate I. Blaize greeted me with 110/100 pep and made me feel like everything was fine and that she could get it fixed no problem. Very friendly and great personality. More
by Alkast
Employees Worked With
Blaize Bailey, Blaize Bailey
August 31, 2018
Excellent My service agent name is Blaize Bailey. She is such an amazing person/Customer Service Consultant. Great with communication, and making sure my car wa My service agent name is Blaize Bailey. She is such an amazing person/Customer Service Consultant. Great with communication, and making sure my car was taken care of. She kept in contact with me, and keeping me updated on my car about everything little thing; which I greatly appreciate. I thank Blaize so much, and thank you Suburban Ford! I don't know who the mechanic was, but I thank him so much and appreciate him and his hard work as well! More
by Monique T
Employees Worked With
Blaize Bailey, Blaize Bailey
August 29, 2018
Awesome Service My service consultant Blaize Bailey (yes that's her real name) was great! She helped me every step of the way. She maintained constant communication w My service consultant Blaize Bailey (yes that's her real name) was great! She helped me every step of the way. She maintained constant communication w/ me, gave me advice, and even got my (crappie) warranty company to fix other components of my car that they gave everyone else an issue about. A1 service!!! More
by Phoenix
Employees Worked With
Blaize Bailey, Blaize Bailey
August 02, 2018
this place instead of Royal Oak Ford for service I initially brought my boyfriend's 2017 Fusion to Royal Oak Ford (the place of purchase), for an oil change and tire rotation. I had phoned them in a I initially brought my boyfriend's 2017 Fusion to Royal Oak Ford (the place of purchase), for an oil change and tire rotation. I had phoned them in advance to make an appointment and was told I could just bring it in for those services. When I pulled in there were several cars in front of me and an employee asked what I was there for. I told her an oil change, and she said, "not today, if you don't have an appointment." I explained what I was told over the phone and she apologized and told me that I had been misinformed. She recommended that I take it down to Suburban, that an appt. would not be necessary there. Well, I did just that. I was greeted with a smile from Ms. Blaize Bailey and was told no problem, not, "not today". I was in and out of there in approx. 45 minutes. From start to finish it was an excellent experience. Thanks Blaize and Suburban Ford!!! More
by mary
Employees Worked With
Blaize Bailey, the cashier, and the car valet that brought me my car., Blaize Bailey
July 19, 2018
Tires I have never had such great service or better pricing in my entire time of owning automobiles. I’ll be back for service every time I need it. This is I have never had such great service or better pricing in my entire time of owning automobiles. I’ll be back for service every time I need it. This is the only dealer to visit in south east Michigan. More
by Sal
Employees Worked With
Jeff Huvaere, Michael Stoijadinov
July 18, 2018
Helped us when we had a major mechanical issue! Brian Legowsky did an excellent job helping us when we had a major mechanical issue with a 2017 ford edge, I had just purchased in our home town of Vi Brian Legowsky did an excellent job helping us when we had a major mechanical issue with a 2017 ford edge, I had just purchased in our home town of Virginia. We noticed a loud sound coming from the vehicle during our vacation in Michigan, we brought it in to Brian, who discovered a cracked flex plate. I'm so thankful he was able to work us in, and get our car fixed so we could ride back home to Virginia safely! He was the only person who was able to help us after calling around all Ford service centers in the area. Brian kept us informed of the progress and did an excellent job fixing the car! Thank you very much for your great service and for getting us back to VA safely!! Thank you- Rose and Todd More
by RoseTodd2017Edge
Employees Worked With
Brian Legowsky
