Suburban Ford of Ferndale

Grateful Customer My husband and I purchased 2013 used Equinox from this dealership. The car needed a repair as soon as we pulled off the lot. Not only did Ms. Blaise B My husband and I purchased 2013 used Equinox from this dealership. The car needed a repair as soon as we pulled off the lot. Not only did Ms. Blaise Bailey in the service department make it right, but she made sure I drove a brand new car while they covered the cost of my repair which was also covered. Blaise was kind and so was Chris Marhofer, my salesman. I’m extremely happy my husband chose this dealership. I’m not sure if we would have gotten such great service anywhere else. Happy Customer, Mrs. G More

1 star service I ordered a car from the factory to be delivered to the dealership. The car was there for over a week and no one contacted me. I made multiple calls a I ordered a car from the factory to be delivered to the dealership. The car was there for over a week and no one contacted me. I made multiple calls and left VMs, emails, with no reply; even with the sales manager. Finally , the "only sales person" that could help me, returned my car. I picked the car up, but the salesperson and the sales manager offered no hospitality. I stood outside the sales manager's office for over 10 minutes and he never acknowledged me, just sat there. The salesperson handed me the keys and that was it. He did not walk me thru a checklist or show me how to operate the vehicle. What kind of dealership acts like that? None that I have ever purchased a care from. Not even a "thank you". I will say that Kamin greeted me twice and was friendly. More

awesome Nick Burns took awesome care of my wife and i. showed us everthing the new vehicle did. And he was very professional about everything.Always coming ba Nick Burns took awesome care of my wife and i. showed us everthing the new vehicle did. And he was very professional about everything.Always coming back here. More

Fast friendly service Blaize Bailey was professional, courteous, friendly and knowledgeable of the products and services offered. She displayed patience and a passion for p Blaize Bailey was professional, courteous, friendly and knowledgeable of the products and services offered. She displayed patience and a passion for providing quality customer service. More

Great Salesman!!!! Darrin was very helpful and worked with me. I really appreciate Darrin's patience and salesmanship. Darrin suggested the 2018 Ecosport. It is perfect Darrin was very helpful and worked with me. I really appreciate Darrin's patience and salesmanship. Darrin suggested the 2018 Ecosport. It is perfect for me and drives wonderfully. More

Fast Friendly Service. Blaize Bailey has always been there for me. I had two Service Visits for two different item. Each time the tow truck reached the Service department Blaize Bailey has always been there for me. I had two Service Visits for two different item. Each time the tow truck reached the Service department right at closing. Blaize happily stayed and made sure the vehicle arrived and was place in a proper place. She also check my vehicle out right at closing time as well. Each incident she updated us with next day quote and fast repair. She always has a smile and it ready to help. 5 Star, 10. best service. More

Extraordinary Service Brian the Service advisor is the BEST IN THE BUSINESS. He's honest, fair and goes above and beyond the call of duty. Give that man a promotion!!! Brian the Service advisor is the BEST IN THE BUSINESS. He's honest, fair and goes above and beyond the call of duty. Give that man a promotion!!! More

Great experience It started with a email and call response from Lane, directing me to Chris. He was very patient and no pressure at all. He is the best car salesperson It started with a email and call response from Lane, directing me to Chris. He was very patient and no pressure at all. He is the best car salesperson I have had the pleasure to work with. More

Best service experiance i've ever had! Over this past week I had the pleasure to have my car serviced at Suburban Ford of Ferndale. My car was at a maintenance shop prior to it's arrival a Over this past week I had the pleasure to have my car serviced at Suburban Ford of Ferndale. My car was at a maintenance shop prior to it's arrival at the Dealership. My experience at the shop was incredibly frustrating. My car was misdiagnosed from the very beginning at the first shop. The work order I was presented with totaled $560. I regrettably agreed to the work and let the shop do their thing. After the work was done, the shop discovered they misdiagnosed the problem only after realizing my car was still inoperable post repair. My car sat in their garage for 4 days until the shop manager told me it had to be taken to a certified ford mechanic for the repair!!! I then called around to a few local Ford dealers to see about getting my car serviced. All of them had a 1-2 week waiting period just to be seen! I ultimately had my car towed to Suburban Ford of Ferndale where I had the pleasure of working with their service consultant Blaize Bailey. She was the definition of "excellence in customer service". Blaize was able to get my car diagnosed and fixed in 2 days. She was beyond polite and kept me informed every step of the way. Suburban Ford of Ferndale diagnosed the problem, was able to fix the issue under and extended warranty (free!!!!), and had my car back to me running better than it ever has. They also found an issue that I had been suspecting for a while and fixed it for just 1 hour of labor. What started as the worst auto service experience of my life ultimately turned into a demonstration of service excellence. I'd like to thank Blaize Bailey and the staff at Suburban Ford of Ferndale for everything they did to get me back on the Road!!!! I will certainly return for any Service I may need in the future. More