Suburban Chrysler Dodge Jeep Ram of Farmington Hills

Don’t treat me like I don’t know anything. An inspection report that doesn’t give details about things like tires is garbage. Then I point them out and you lie saying they still have half the An inspection report that doesn’t give details about things like tires is garbage. Then I point them out and you lie saying they still have half the life. They were 4/32. That’s worn out. NHTSA says so. What kind of dealership takes such little pride in their cars they have a late model used vehicle on their lot with bald tires, broken navigation system, broken safety system and broken adaptive cruise control. What kind of inspection did you do? Then the paperwork doesn’t match the deal we agreed to and the finance manager quotes me a rate 1.71% too high and when I say I’m shopping around he “happens” to find one that much lower? Not to mention the lack of respecting my time. I am disappointed. More

Great service as always will purchase my daughter first car real soon thank you again for Great service car real soon thank you again for Great service More

Mr. Miller and son were very professional, courteous polite. Their customer service was excellent couldn’t ask for any more if anyone is ever interested in coming to suburban dealership please ask in re polite. Their customer service was excellent couldn’t ask for any more if anyone is ever interested in coming to suburban dealership please ask in reference Mr. Miller Senior and Junior. They are awesome thank you so much for my new vehicle. My success stay blessed!! More

My experience with was the best with Caselle, Hamah, Mike, and Rofeal. Everyone was so kind and understanding of my situation. I am very happy with my experience and would recommend them to anyone and e Mike, and Rofeal. Everyone was so kind and understanding of my situation. I am very happy with my experience and would recommend them to anyone and everyone. Thank you all so much again. More

Though I haven’t purchased a vehicle yet, I will be going back to see Caselle Henry when I’m ready! He was amazing in every way possible! Answered all my questions and was very patient with me. He also ma back to see Caselle Henry when I’m ready! He was amazing in every way possible! Answered all my questions and was very patient with me. He also made sure I drove multiple vehicles to see which one I enjoyed the most. More

Rofeal is a GREAT finance manager, he’s very personable and professional. He was able to work with me and give me the best deal possible based on my circumstances and I am beyond grateful, he was patient w and professional. He was able to work with me and give me the best deal possible based on my circumstances and I am beyond grateful, he was patient with me and honest. I would highly recommend him, Hamah & Caselle for all your car needs! They are a good team and they actually care! More

Very professional and exceeded our expectations by far, serving us the best he knew how, I would definitely shop here for a vehicle again ! Great experience! serving us the best he knew how, I would definitely shop here for a vehicle again ! Great experience! More

Good dealership and inventory to choose from. Good service and good communication from all employees and staff. Good service and good communication from all employees and staff. More

John was amazing. He went out of his way to help me and during the busy holiday season. He was kind, friendly, knowledgeable, and a pleasure to work with. He went out of his way to help me and during the busy holiday season. He was kind, friendly, knowledgeable, and a pleasure to work with. More

I have a 2014 Chrysler 300. It has less then 50,000 miles on it as of 11/15/2025. When I purchased it, I bought a "life time warranty". Recently when I turned on the defrosters It has less then 50,000 miles on it as of 11/15/2025. When I purchased it, I bought a "life time warranty". Recently when I turned on the defrosters to clear up my windshield, the windshield got so fogged up and the defroster seemed to make the worse so that I couldn't even see out the window. At first, the service department said there wasn't anything wrong. I wrote a strong review about how they kept my car for a while and couldn't fix it. They contacted me and ended up replacing the heater core. Well, that didn't fix the problem. So I was driving down the express way and the windows fogged up again and got worse when I turned on the defrosters. I was right by the dealership and pulled in to show then the problem. They stated to drop off the car and they would see if they could find the problem. When we were talking about how I felt very scared to drive the car in the winter as the windows keep fogging up, I was told "then don't drive your car in the winter, or you can just buy a new vehicle". They took the car in again and came to the conclusion that the door panels were warped. Not covered by the life time warranty. They wanted to charge me $2,700 to replace the door panels to correct the problem. I declined as I can't afford that amount of money and they couldn't guaranty that this would solve the problem. I had made many calls to discuss this problem with 3 different people from the service department and also the general manager of the dealership and no on ever called me back. The operator asked me if I wanted to leave a message and I told her no because no one EVER calls me back. She assured me that she would note on her message that I needed to be called back. I never got a call back - again!!!! The first visit to fix the fogged up windows, I also requested to have the oil changed. Paid for it when I picked up the car. Two weeks later, I was toping off the fluids on the car and just checked the dipstick. The oil was black. Took it back to the service department and they said, "Oh, I guess they forgot to change the oil". Gave me a "free" oil change. I took the car into a different Chrysler dealership for them to look into the fogged up windows and within 2 hours they called me and told one sensor needed to be replaced. I got my car back the next day and it was covered by the life time warranty. I will never go back to Suburban Chrysler of Farmington Hills again. I really think that your service techs need to receive a lot more training to be able to repair a car correctly. More