Suburban Chrysler Dodge Jeep Ram of Farmington Hills

Unfortunately, I hate to be the downer but my family totally felt ignored by Caselle. totally felt ignored by Caselle. More

Rob Love you've caused me to love this dealership. You're Awesome & Made it Shine! You took charge and corrected the wrongs & made them Right, Thank You so much! I've been smiling all day! You're Awesome & Made it Shine! You took charge and corrected the wrongs & made them Right, Thank You so much! I've been smiling all day! More

Whatever you do, if you ever purchase a vehicle from Suburban Chrysler Dodge Jeep Ram of Farmington Hills, DO NOT deal with Cory Morris. He is the absolute worst car sales person I have ever dealt with. Suburban Chrysler Dodge Jeep Ram of Farmington Hills, DO NOT deal with Cory Morris. He is the absolute worst car sales person I have ever dealt with. I am in a bind and he (and the dealership overall) has been no help. They messed up my title by not listing my lender as the lienholder. I had my husband take the title back to them to fix (HUGE MISTAKE), letting them know that my lender had increased my interest rate until they recieved a copy of the corrected title. My lender said that all they need is proof that the dealership sent the title back to the state to be fixed and they would reinstate my original interest rate. They told me that as soon as the dealership submitted the title to the state, they should have received an Application of Title back from the state, which would suffice as proof that the title is being corrected. I cannot tell you how many times I have called there and been put into voicemail with NO CALL BACK from Cory or anyone from the dealership. I went up there and was told by Rob Love to call him the next day and he would get me squared away. I called, spoke with Rob and he promised to have Cory call me "in a few minutes." Well, Cory NEVER called (big surprise there). I called the day after that and demaned to speak with him. He finally took the call and was VERY, VERY RUDE. He talked over me, would not even let me speak and basically made it seem like this whole situation was "my problem." He begrudgingly promised to email me proof THAT DAY. Well, as you can imagine, I have not ever heard back from him since and this situation still as not been fixed. As of today, my interest rate for my new Jeep has been increased to 25%. My note went from $605 to nearly $950. I was told by my lender that they will give me a 10 day grace period (beyond my due date of the 15th) to try and get this resolved. I have not paid the note in hopes that somehow, the corrected title will show up, and they will restore my original interest rate and I can keep the rest of my hard earned money. I logged into my account a few minutes ago and nearly fainted when I saw my current balance due by May at over $2,000. All this for a mistake that the dealership has made. The only "proof" they have given me to provide to my lender is an email from Haley Paul that my husband had to go to the dealership TWICE to finally get something in writing, that reads," I just want to make it aware that Suburban CDJR of Farmington Hills is attempting to correct the lien for the referenced vehicle. We were just made aware earlier this afternoon (April 2, 2024), and I am sending in the paperwork to have this corrected ASAP. I will provide proof of lien once it comes back corrected. Thank you, Haley Paul." We have not heard a peep from them since. I am going to have to pay this to avoid this affecting my credit. I am beyond disappointed with this entire dealership, from Cory, to Rob, to the Receptionist who kep sending me to voicemail. I wish I could have seen this in advance and taken my money to another dealership with better customer service and better sales people. Cory is a DISGRACE to that dealership. The fact that they employ someone that unprofessional tells me everything I need to know. BUYER BEWARE. They will happily take your money, but they will leave you hanging afterwards if something that was THEIR MISTAKE goes wrong. More

I have been reaching out to Suburban Jeep in Farmington Hills regarding a service issue since fall of 2023. Always very difficult to get someone on the phone and phone calls and emails are never returned. Hills regarding a service issue since fall of 2023. Always very difficult to get someone on the phone and phone calls and emails are never returned. After getting no response from our service rep, we have attempted to reach Daniel 6 times via VM and emails since March 12, 2024. It has now been a month and have not received one single response. More

What can I say. ..Dennis Crimboli is the "Best" he was on point from the moment he shoke my hand, when I walked through the door. He knew exactly who I was and had th ..Dennis Crimboli is the "Best" he was on point from the moment he shoke my hand, when I walked through the door. He knew exactly who I was and had the perfect Jeep for me! Want a Jeep? See Dennis. More

This is a big, nice and clean dealership. Everyone was nice and courteous. We got a nice deal and were happy with the vehicle. Everyone was nice and courteous. We got a nice deal and were happy with the vehicle. More

Been going there for years but service has gone DOWNHILL. First NO ONE IN SERVICE ANSWERS THEIR PHONES OR RETURNS PHONE CALLS Second - the “your can text me on this number” text does not work Took First NO ONE IN SERVICE ANSWERS THEIR PHONES OR RETURNS PHONE CALLS Second - the “your can text me on this number” text does not work Took our Durango in for a repair that they said would be done that evening so we made plans for a trip the next day. Not only was the vehicle not done, we had to initiate all updates. Even the promised “we will contact you by end of business today” did not happen This morning we have tried to contact the rep and the service manager to get the status of our car. Neither answered their phone or returned our message. We are not even sure the service was even started as when we called yesterday the rep would not say why there was a delay just that “it was taking longer than he expected “ Think twice before using this dealership More

My father loved this dealership; I can certainly see why! Top marks for sales and service. Top marks for sales and service. More

Didn't text me or call me back. Called the dealership again and the receptionist couldn't find him. She begged for "another chance" after I explained I already have been waiting to Called the dealership again and the receptionist couldn't find him. She begged for "another chance" after I explained I already have been waiting to here from him. She told me he would call me in 5-10 minutes. I waited. He never called. About a week and a half later, he finally tried to call me. More

Cory was very professional and went beyond what he had to do to get us the best deal possible! Would buy another vehicle through him any day and will continue to refer people to him! do to get us the best deal possible! Would buy another vehicle through him any day and will continue to refer people to him! More