Suburban Chrysler Dodge Jeep Ram of Farmington Hills

While the sales person Dianne is WONDERFUL, the service department leaves a lot to be desired. If I could give it a zero, I would. For the SECOND time, we dropped our car off at the appointment time, W department leaves a lot to be desired. If I could give it a zero, I would. For the SECOND time, we dropped our car off at the appointment time, Wednesday July 31 and were told we would hear from the dealer in 24 - 48 hours. When we heard nothing by Monday, we called. They had not even looked at the car yet. On Wednesday (one week after we dropped the car off) they discovered the problem, said they ordered the part and the car may be done by Friday. Again, no communication. So, we dropped in on Monday to see the status of the car. After a lenghtly wait, we were told that the part was back ordered and should be in on Tuesday - the next day. (I suspect they forgot to order the part in the first place) It is now Thursday. The car has been at the dealership for 15 days. They haven't called, we still don't have our car, and don't know when we will get it. More

I worked with Eric, he found the perfect trick for me and was so helpful through it all! was so helpful through it all! More

Purchased a truck from them out of state and at first they seemed very helpful. The moment I sent the money to buy the truck the communication from them almost stopped. They misrepresented the vehicle an they seemed very helpful. The moment I sent the money to buy the truck the communication from them almost stopped. They misrepresented the vehicle and when asked what mechanical repairs it needed they mentioned a small exhaust leak but other than that it ran great. The following items needed to be fixed and we're not disclosed to me: exhaust manifold replacement cost $1500. Coil pack and spark plug needed cost $200. Emergency brake needed repair cost $250. Extreme amounts of rust not shown in pictures. Door ajar switch needs replaced. Fusebox needs replaced. None of these items that need repair were disclosed to me as they lied and told me it just had a small exhaust leak. When processing the vehicle title they told me they would get it switched into my name but one day it showed up at my house with no explanation and no callback. Luckily I was able to get the title switched into my name in my state. STAY AWAY I will be calling the state of Michigan to complain about this dealership. The only positive thing was the truck sale price was lower than average but with all the repairs I've had to make I didn't save any money. More

I have been trying to cancel my service contract because I had to pay twice out of pocket because the Lithia Platinum Plan actually covers nothing, and I was charged $3846.00 for this coverage. I had 70,108 I had to pay twice out of pocket because the Lithia Platinum Plan actually covers nothing, and I was charged $3846.00 for this coverage. I had 70,108 miles (7/01/2024) on my car when I took the car in for repair for bad oil leaking, burning smells, smoke coming from under my hood as well as smoke coming from my air condition and my claim was denied. I have been getting nothing but the run around. His mailbox is always full. Kenny sold me the car in 8/2022 and wouldn't call me back then. I tried to cancel back when Tim Brown was the finance manager, but he also never called back. Now Kenny is the finance manager and still refuses to handle this matter. I have been reading about Lithia Driveway service contract and the reviews say nothing but scammers. I want this contract cancelled. More

Dennis is a wonderful salesperson with a good sense of humor! He was very knowledgeable about the vehicle I purchased and the transaction went pretty smoothly. Between him and Kenny in the finance departm humor! He was very knowledgeable about the vehicle I purchased and the transaction went pretty smoothly. Between him and Kenny in the finance department, both made the transaction seamless and were very pleasant to work with! Thanks, guys! :) More

I love the new truck great service clean facility everyone was nice and staff was friendly everyone was nice and staff was friendly More

I bought my first Jeep Wrangler from Corey and he was absolutely amazing. He was very professional and helpful through the whole process. He answered all of my questions that I threw at him and if he was absolutely amazing. He was very professional and helpful through the whole process. He answered all of my questions that I threw at him and if he wasn’t sure he asked and found the answer for me. He helped bring my monthly payment down and find the best interest rate. He called me and texted me right away and his communication was great. I will 100% be coming back for my next car and will for sure ask for Corey! More

Everyone I met there was incredibly friendly and helpful. When our sales person wasn’t available the sales manager, Mike, took over and went above and beyond. When our sales person wasn’t available the sales manager, Mike, took over and went above and beyond. More

I'll say/document it again, James Boening I've nicknamed "The General". Excellent service to & for me when I couldn't get any results therein, He Handled the situation and resolved it EFFECTIVELY to a T. "The General". Excellent service to & for me when I couldn't get any results therein, He Handled the situation and resolved it EFFECTIVELY to a T. He won my confidence back. I'm thankful he was there! More

Horrible experience. I am still waiting for my vehicle to be fixed. 45+ days and I have no real answers. I am still waiting for my vehicle to be fixed. 45+ days and I have no real answers. More