Suburban Chrysler Dodge Jeep Ram of Farmington Hills

Will never buy a car from here again! !!! I purchased a brand new wagonner l in May of 2023. I’ve only had the vechile 18 months. Only 29,000 miles. Out of nowhere it fully overheated whil !!! I purchased a brand new wagonner l in May of 2023. I’ve only had the vechile 18 months. Only 29,000 miles. Out of nowhere it fully overheated while I was on the freeway. I pulled off to a gas station and tried contacting the dealer a full day. They refused to answer. My car was towed in Plymouth and brought to impound in Redford. We were given $1,000 impound bill- none of which the dealer took responsibility for. I only was able to get into contact with the dealer the next day by repeatedly calling the sales department. Service would not return any calls. I brought my car in by physically driving it myself to service. They gave me a grand Cherokee for a rental. They called 2 days later to pick up. They thought it was an error code of an update that needed done. They didn’t check oil, thermostat, radiator, or head gasket. My wife picked up and it proceeded to again overheat on the freeway, We brought it back and all we received were excuses of shotty work. We left it to once again be repaired. They said they no longer had any rental cars for us until i threw a fit. The rep did give me attitude and said there weren’t any. All they could end up giving is to use was a compass. What an insult to buy a brand new $80k vechile to be provided a compass to rent, completely unacceptable!!!! We have tried to contact the general manager here several times, were promised by employees he would call but he never has. Just fully brushed everything under the rug! Will absolutely never buy another trash Jeep product again and will never buy another car from here again! $80,000 down the drain!!!! If you want horrible service and trash quality cars buy from here!!!!!! More

Quick & easy got my Grand Cherokee in a few hours, gave me no trouble, will get my next car from him me no trouble, will get my next car from him More

Dennis was nothing short of awesome! I called and he picked up right away and got me into their last 2023 dodge charger hellcat widebody very very quickly. Financing was very quick as we I called and he picked up right away and got me into their last 2023 dodge charger hellcat widebody very very quickly. Financing was very quick as well approved within an hour! I would definitely go back to Dennis for my new CDJR purchase. More

Cassell was great trying to help us find a vehicle for our daughter!! Door broke our daughter!! Door broke More

Our experience with this dealership was great. From the moment we walked in the door, we was greeted with a smile and a hello by a very kind lady sitting at the desk at the entrance, as if our pre From the moment we walked in the door, we was greeted with a smile and a hello by a very kind lady sitting at the desk at the entrance, as if our presence was important. We were referred to Mr. Castle, Henry, by our son who spoke very highly of him when he purchased a car with him. Mr. Castle was very knowledgeable, patient, and professional with us. We told him that we was looking for a car for our daughters birthday. He showed us different cars and answered our questions. The service was great and he stood behind his words when he said that he would get us a second key because at the time of purchase there was only one key available. While we were waiting for our turn to complete our paperwork, I was going to my car to find something to eat, I was stopped and offered food from the lunch they had ordered. I am very big on customer service I give great customer service and I expect good customer service, Our experience was positive I have already recommended Mr. Castle to a friend when she’s ready to make her purchase. More

Straight-shooter from the beginning which I could appreciate. He was personable and timely. He made my experience as painless as possible. He gave me ample time to make a decision without pressure a appreciate. He was personable and timely. He made my experience as painless as possible. He gave me ample time to make a decision without pressure and I’m glad I made my purchase with him. I would recommend anyone to him for any future purchase/lease. More

Caselle help me out tremendously in purchasing my new Ram truck. Will definitely be back when its time for another one. truck. Will definitely be back when its time for another one. More

Caselle was great. Fast, responsive, listened to what I was looking for. Process was very easy! Highly recommmend. Fast, responsive, listened to what I was looking for. Process was very easy! Highly recommmend. More

Front desk, staff, professional,, and assisted me quickly. The dealership was clean. Those that were in the area greeted me, and everyone was professional. quickly. The dealership was clean. Those that were in the area greeted me, and everyone was professional. More

I feel like I found a needle in a hay stack with this dealership and salesman. Friendly, helpful and go above and beyond for their customers. dealership and salesman. Friendly, helpful and go above and beyond for their customers. More