Suburban Chrysler Dodge Jeep Ram of Farmington Hills

Our experience with this dealership was great. From the moment we walked in the door, we was greeted with a smile and a hello by a very kind lady sitting at the desk at the entrance, as if our pre From the moment we walked in the door, we was greeted with a smile and a hello by a very kind lady sitting at the desk at the entrance, as if our presence was important. We were referred to Mr. Castle, Henry, by our son who spoke very highly of him when he purchased a car with him. Mr. Castle was very knowledgeable, patient, and professional with us. We told him that we was looking for a car for our daughters birthday. He showed us different cars and answered our questions. The service was great and he stood behind his words when he said that he would get us a second key because at the time of purchase there was only one key available. While we were waiting for our turn to complete our paperwork, I was going to my car to find something to eat, I was stopped and offered food from the lunch they had ordered. I am very big on customer service I give great customer service and I expect good customer service, Our experience was positive I have already recommended Mr. Castle to a friend when she’s ready to make her purchase. More

Straight-shooter from the beginning which I could appreciate. He was personable and timely. He made my experience as painless as possible. He gave me ample time to make a decision without pressure a appreciate. He was personable and timely. He made my experience as painless as possible. He gave me ample time to make a decision without pressure and I’m glad I made my purchase with him. I would recommend anyone to him for any future purchase/lease. More

Caselle help me out tremendously in purchasing my new Ram truck. Will definitely be back when its time for another one. truck. Will definitely be back when its time for another one. More

Caselle was great. Fast, responsive, listened to what I was looking for. Process was very easy! Highly recommmend. Fast, responsive, listened to what I was looking for. Process was very easy! Highly recommmend. More

Front desk, staff, professional,, and assisted me quickly. The dealership was clean. Those that were in the area greeted me, and everyone was professional. quickly. The dealership was clean. Those that were in the area greeted me, and everyone was professional. More

I feel like I found a needle in a hay stack with this dealership and salesman. Friendly, helpful and go above and beyond for their customers. dealership and salesman. Friendly, helpful and go above and beyond for their customers. More

Caselle and Michelle helped greatly! Super efficient and professional. Definitely recommend Caselle as your sale and Michelle As your Financial car needs :) Super efficient and professional. Definitely recommend Caselle as your sale and Michelle As your Financial car needs :) More

Caselle was referred to us by our previous sales person Kenny who is now in finance department . We told Kenny what we needed and Caselle reached out immediately with exactly what we needed for our new gra Kenny who is now in finance department . We told Kenny what we needed and Caselle reached out immediately with exactly what we needed for our new grand Cherokee lease . It was a smooth and easy process did everything over the phone ahead of time so when it came time to pick up the vehicle Kenny in financing had us in and out . This is our second lease with Kenny and suburban Chrysler we definitely will be back . They were able to pull us out early from our lease to avoid going over miles . Definitely will be sending referrals to Caselle for those looking for a jeep or Chrysler vehicle ! Huge thank you to Caselle and Kenny for taking care of us ! More

Caselle helped me get my new vehicle he was very helpful answering my questions and concerns. He got me in and out in no time. answering my questions and concerns. He got me in and out in no time. More

In a panic, I ran into the dealership. It was a Saturday at 2:30 and service had closed. My son was in Mt Pleasant, 2 hours away. I had his key with the dead battery. I had bought a new ba It was a Saturday at 2:30 and service had closed. My son was in Mt Pleasant, 2 hours away. I had his key with the dead battery. I had bought a new battery at Target and watched a YouTube video. I thought it would be easy. I was rushing to get to my son. He plays college hockey for CMU and had a game in a few hours. I couldn’t get the key back together. After several attempts at home, I drove to the dealership. When I saw that service was closed, I dashed into the sales room. 3 gentleman including Caselle and Rob Love figured it out. They were so nice and saved the day. They went above and beyond for this hockey mom! More