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Suburban Chrysler Dodge Jeep RAM FIAT of Ann Arbor
Ann Arbor, MI
959 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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959 Reviews of Suburban Chrysler Dodge Jeep RAM FIAT of Ann Arbor
December 27, 2013
Jimmy was informative, personable and plain awesome. I will recommend him and the dealership to all friends and family. Other staff are kind and welcoming. will recommend him and the dealership to all friends and family. Other staff are kind and welcoming. More
by gla6804
Employees Worked With
"Jimmy" in sales
December 17, 2013
MY experince was great she went outta her way too insure that i got the car i wanted and the quality of car insurance that it needed she also gave follow up calls too see if i was enjoying the car..she a gr that i got the car i wanted and the quality of car insurance that it needed she also gave follow up calls too see if i was enjoying the car..she a great dealer More
by akinbakin
December 17, 2013
I loved my experience soooooooooooooooooooooo much.I loved everything about it. The relationship,the customer service,and just the feeling of them being there to help my the entire process.Paul was awes loved everything about it. The relationship,the customer service,and just the feeling of them being there to help my the entire process.Paul was awesome I think he should get a front desk and employee of the month with a bonus. I think Jason should get a bonus and 3 day FREE vacation..because he was there for me and Paul with any issues we had.I have referred several friends and even brought a few during my visit. I LOVE Suburban Chrysler Jeep of Ann Arbor and I think everyone should go there. I was very upset when I first came because my situation I didn't think I would be able to get any help or even out of my last vehicle. Paul told me he knew what he was doing and I promise everyone that reads this he does. Thank you Paul and Jason so much you have made my year and giving me the birthday present I wanted.If you ever need a ride look me up.:). More
by NJones17
Employees Worked With
Paul Alfonsi
December 15, 2013
My husband and I have not purchased a car from a dealer in sixteen years! We were a bit skittish and fearful. However, we needed to get a reliable mini van fast, and at a price we could afford! Paul, w in sixteen years! We were a bit skittish and fearful. However, we needed to get a reliable mini van fast, and at a price we could afford! Paul, was amazing!! He helped us find and finance the perfect mini van in a hurry! He was understanding about our situation and the need for a vehicle quickly! We were unable to visit the dealership in person, Paul Listened to our needs, selected the vehicle, gave us an extended warranty, he even went the extra mile and delivered our new odyssey to us in the middle of a snowstorm! Then, drove another 20min. to my husband's job to finalize the paperwork! He made us feel comfortable, and reassured! He is an honest and trustworthy man, who does his best for his customers! Going the extra mile seemed like second nature to him! However, a dealer willing to go that extra mile in a snowstorm is worth his weight in gold!! I would recommend Paul to everyone!! And I have already! Thank you so much Paul for the peace of mind, the wonderful experience, and the Honda Odyssey! Sincerely, Keith & Tanya Albrecht More
by mathmom5
Employees Worked With
Paul Alfonsi
December 14, 2013
Rick Wresche goes above and beyond to help you through the whole process of buying a car. He is knowledgable and very courteous and professional. This is our 2nd car purchased from Rick, and i would not h the whole process of buying a car. He is knowledgable and very courteous and professional. This is our 2nd car purchased from Rick, and i would not hesitate recommending someone to see him. You are treated with respect by everyone you come in contact with at the dealership. More
by Mrmom4drew
Employees Worked With
Rick Wresche
December 11, 2013
Dealership appears to practice the old "bait and switch". That is, the add on Auto Trader add listed features that the car didn't have (Dealer response was "we have no control over the list of optio switch". That is, the add on Auto Trader add listed features that the car didn't have (Dealer response was "we have no control over the list of options appearing on Auto Trader" and "that is what the disclaimer is there for".) Window sticker on car at dealership also listed features that the car didn't have. Some obvious (no power seat in the car, but the sticker said that it had one) and some that only someone that had studied the owner's manual or knew Subaru's very well would notice. (Dealer response was "We contract with someone to print those for us.") Even the printed KBB price (supposedly obtained by entering the VIN) listed extra value options that the car does not have. The dealer response was "KBB has an error in it." In summary, errors that would tend to increase profit on the sale are not their responsibility. Before I ever went to the dealership, I had been called or e-mailed by 4 different people. (Not counting the acknowledgement of my interest in a car.) We had a windshield sealer applied before we took the car home. It was applied over fresh chips or the chips occurred during the application. More
by larrypm
Employees Worked With
Brooke VandeKerckhove
December 10, 2013
I appreciated the friendly atmosphere of the showroom. They worked to find the best fit for me financially and personally. I was so impressed I sent my sister and brother in law to purchase their next v They worked to find the best fit for me financially and personally. I was so impressed I sent my sister and brother in law to purchase their next vehicle. What I liked the most, the service was fast and efficient. More
by thehulkk
Employees Worked With
Paul Alfonsi
December 07, 2013
I have nothing but wonderful things to say about this dealership, and the salesmen Paul! My credit is not the best, in fact it's almost terrible. YESTERDAY my car was repossessed, due to my car note bein dealership, and the salesmen Paul! My credit is not the best, in fact it's almost terrible. YESTERDAY my car was repossessed, due to my car note being extremely high, and TODAY I went to this dealership and Paul helped me so much, he was friendly, honest, very helpful, and He even Showed his concerned about my last loan/car deal being unfair! I'm extremely happy with my car! I didn't think I would be able to get a newer car considering my situation! My new car is perfect for me, I love it! Not only is my car Really nice, my down payment was very small, and my car note is affordable! If you have credit issues see Paul, he will help you greatly! Thank you so much Paul, and suburban! I'm very pleased! :-) More
by Bgirl6770
Employees Worked With
Paul Alfonsi
December 07, 2013
I had such a wonderful experience. I've been looking to get a new car for a while but kept having issues, but now I'm a proud owner of a 2010 Mazda 3 thanks to Paul Alfonsi. Thank you so much for being to get a new car for a while but kept having issues, but now I'm a proud owner of a 2010 Mazda 3 thanks to Paul Alfonsi. Thank you so much for being so dedicated to your customers and doing your best to keep your customers happy! I know I couldn't be happier! Best customer service I've had! Thanks again More
by ZoomZoom727
Employees Worked With
Paul Alfonsi
