Suburban Chrysler Dodge Jeep RAM FIAT of Ann Arbor

I was in an accident the Thursday before Thanksgiving, and the next day, I and took my Town and Country to Suburban Chrysler Jeep of Ann Arbor to make an appointment to have the necessary repairs done. Ja and the next day, I and took my Town and Country to Suburban Chrysler Jeep of Ann Arbor to make an appointment to have the necessary repairs done. Jamie Boyer, the collision manager met me in the service bay, took a look at the damage and explained that he could start the work on Monday but would need my car until Friday since the dealership would be closed on Thanksgiving. I am a wheelchair user and my car has been extensively modified with a lowered floor, ramp, swivel drivers seat, low effort steering and breaking systems. I told Jamie that I would need to call around to see if I could find a wheelchair accessible van to rent so that I would have some way to get around since I had various appointments that week. I said I would get back to him. I explained that I was leaving for Florida the Monday following Thanksgiving and if I couldn't find a rental van, I would have to wait to have my car repaired when I returned. But I much preferred to have my car repaired before I left town. Renting a wheelchair accessible van is not only expensive ($100/day), it is virtually impossible to find one with the same modifications. I did find a van that had a ramp but not the modifications necessary for me to transfer to the front seat and drive myself. But my daughter said that she would be my driver, so I called Jamie to say that he could start the work. When I mentioned that the van would cost $100/day (not including the $95 for pick up and delivery), he said that he would do everything he could to have the van back to me on Wednesday. This is what Jamie did: He sent two people to pick my van up from my house on Monday morning; called on Wednesday to let me know that the van would be ready by the end of the work day (when I asked what time he closed on Wednesday...this is the night before Thanksgiving mind you..., he said "right after we finish your van and deliver it to you); delivered it to my garage on Wednesday at around 6:00. This job was not straight forward due to the modifications to my van. But, in spite of some challenges, Jamie was determined to get the job done by Wednesday night, and he did it. I am so impressed. This kind of customer service is really rare and I am so impressed. Jamie made Suburban Chrysler Jeep of Ann Arbor look like a great company. In my opinion, he should be acknowledged for his service and for his integrity. I personally give him the official "Great Guy" award. Suburban Chrysler Jeep of Ann Arbor has a customer for life. Sincerely, Kris Kurnit More

We had the best experience thanks to our salesman Rick Wresche, He was a joy to work with. We signed up on line for info on line and 2 minutes later he called us. We explained that we were 4 hours away Wresche, He was a joy to work with. We signed up on line for info on line and 2 minutes later he called us. We explained that we were 4 hours away and it would have to be a really great deal for us to travel that far. We were in the market for a Chrysler Town and Country 2013, thinking we could get a good deal in November of 2013. We even were willing to settle for a turned in lease or one that had under 30,000 miles. Rick Wretche got us into a brand new 2014 that we could afford and even added a 6 year warranty, for a minimal amount. He also added a Lifetime Maximum Care package that offered many benefits that are not normally covered. He added a window application that really helps to see in bad weather. A paint sealant was added to protect the beautyof of the car for many years to come. We are a retired couple and keeping the car as pristine as possible is very important to us. We decided to come to Suburban to see and buy the car and Rick and the Service dept. had the car showroom ready by the time we drove the 4hrs to get there, Impressive. The paperwork was made easy and handled in a timely manner. We would not hesitate to deal with this dealership and especially our salesman Rick Wresche again. I would highly recommend Rick as he actually made this experience very fun. More

I had a great experience with this dealer while purchasing a used vehicle. They were very friendly, gave a very competitive price and guaranteed the vehicle they were selling me. purchasing a used vehicle. They were very friendly, gave a very competitive price and guaranteed the vehicle they were selling me. More

After dealing with a number of dealerships I went as far as 200 miles to buy my JEEP COMPASS at Suburban of Ann Arbor. Brian Bush was informed, courteous and always available for questions and concerns I as 200 miles to buy my JEEP COMPASS at Suburban of Ann Arbor. Brian Bush was informed, courteous and always available for questions and concerns I had. He not only found the perfect car for me , that met my pocketbook, he went as far as to have it driven all the way to my home for purchase.( A TWO HOUR DRIVE) Now that is what I call service. Thanks Brian for all you have done. You're the best!!!! More

Excellent service, friendly and professional. Teresa took time to understand my needs and make recommendations. I was given lots of opportunity to review both new and previously owned models, including took time to understand my needs and make recommendations. I was given lots of opportunity to review both new and previously owned models, including test driving models in each category. Being from overseas this was the first time I'd bought a car in the US, Teresa explained some of the basics on how things work around here which was very helpful. Overall a very pleasing experience and I'm delighted with my purchase. More

This dealership is one terrific place. The staff is very friendly and my salesman Paul is a true miracle worker! I had a situation where I was upside-down in a car that started breaking down on me before I friendly and my salesman Paul is a true miracle worker! I had a situation where I was upside-down in a car that started breaking down on me before I was finished paying for it. I didn't think I could qualify for anything but Paul not only got me qualified for a great car, he did so with a payment I can afford! I work pretty far from home and needed reliable transportation Paul did that for me, I trust him and he will be the only person I purchase from in the future. Thanks so much Paul and thanks Suburban! More

I have to say that these guys did the most awesome job for me. I have been to so many other dealerships and my credit isn't that great. They were able to get me a finance rate 10% lower than what I was cu for me. I have been to so many other dealerships and my credit isn't that great. They were able to get me a finance rate 10% lower than what I was currently in. They were able to give me twice as much for my trade in than any other dealership offered and the down payment was only $500.00. That, to me, is amazing and both of them have outstanding customer service skills. I would highly recommend this dealership to anyone who is looking to purchase a vehicle whether new or used. These guys go above and beyond and they are just in general great people to work with. They made the process very simple. I appreciate the both of you and keep up the awesome work!!!!!! Jessica Yates More

All communication and transactions from start to finish were absolutely flawless I couldn't have asked for someone better to help me. Thank you for everything! were absolutely flawless I couldn't have asked for someone better to help me. Thank you for everything! More

The level of customer service and professionalism displayed by my sales person Ross was more than exceptional. He was extremely informative on the Jeep Grand Cherokee packages and options as well as displayed by my sales person Ross was more than exceptional. He was extremely informative on the Jeep Grand Cherokee packages and options as well as very educated on the services available at your dealership. It is not often you find an individual so well developed in the comprehension of their business. It is a refreshing improvement on today's service to the public. I did not end up purchasing a vehicle at your dealership, but only because I was in the beginning stages of researching a new car.In the very near future when I do, I will come back and purchase my car from Ross. He's great! More

I am not big on giving reviews, but after my experience working with Paul Alfonsi I have to take a moment and let everyone know of my experience. I have been going through a difficult time the last few ye working with Paul Alfonsi I have to take a moment and let everyone know of my experience. I have been going through a difficult time the last few years, but working at getting myslef back on track. I was becoming discouraged when I was in the market to get a car. Unfortunately, I had a few hiccups with my credit and felt like I was just hitting a brick wall. I have a hard time trusting salesmen and I explained I had tried at other dealerships and it just wasn't working for me. Paul asked what I was looking for and told me he can help and well, he did! I now have a beautiful car and can't wait to make my first payment, something I didn't think was possible after being told no, no, no. Paul said I can help you and he did. I will be recommeding my friends and family and Paul Alfonsi, to you I say Thank you, thank you, thank you. More