Suburban Chrysler Dodge Jeep RAM FIAT of Ann Arbor

Third vehicle from Suburban.. Never again! In six years I'm a third time buyer with the Suburban Dealership family, First vehicle was a Jeep Grand Cherokee, great purchase.. Second was a In six years I'm a third time buyer with the Suburban Dealership family, First vehicle was a Jeep Grand Cherokee, great purchase.. Second was a Camaro, (Not so good purchase) which the Dealership caused about $1000.00 in damage "before" delivery. Two weeks later, the worker/ detailer finally admitted to damaging the car and what had happened and how he caused the dent in the roof and caused the rear glass to be replaced. Now for the (third vehicle) ((last week)) 2013 Dodge Charger. On the outside the car is great.. I take it for a quick 10 min test drive, because the fuel empty light is on.. I take a good look under the hood, didn't take anything off, but the engine area looks great, clean! and couldn't see what I am about to tell you.. Now, I'm buying that car, "Under video/ audio surveillance" I signed my life away after being told how this car has been inspected, checked out and ready to drive! (several times) Oh, just please sign on the dotted line to prove what we've told you is true!.. What BS! So, on my way to Chicago, (next day) I could smell smoke, something burning but couldn't find it.. Only one day after buying the car. SO smelling that 3 times during a 4 day trip, I get back and make an appointment with the local Dodge Dealer to find out what is going on. The Master Technician found a Rat nest under the beauty cover. To him, the technician, it was very evident that the dealership (Suburban Dodge) never did an inspection of the engine or anything else under the hood. (BUT) they did replace the air filter! (I think) Gee, thanks! After further inspection under the hood, he and I both noticed the serpentine belt was about to come apart, missing chunks on the grooved side and long lengthwise cracks down the length of the belt. Something so obvious as a belt, should have been found! or just popping off the beauty cover, how lazy can someone get! I will never be going back to any of the Suburban Dealerships for any kind of service, or car buying.. One last thing.. the Manager stated they are only making $300.00 on this car. Well, I know for fact that is a total lie.. Think about it.. How little your trade in value is???? So they washed it, cleaned the engine area, vacuumed the inside, and threw some air freshener in it. Dealerships make there money on service, we all know this.. but a used car lot makes more money than new sales.. SO, the $300.00 Suburban Dodge said they made, I would add at least another (0) on the end.. $3,000.00 Buyers beware!!! Sincerely, Pissed off customer! (Mike) More

Outstanding dealership!!! We had Doug as our salesman. We would recommend him for his great sevice and helping us select the best van for our money. A very knowledgeable man i We had Doug as our salesman. We would recommend him for his great sevice and helping us select the best van for our money. A very knowledgeable man indeed!! We will be returning to work with Doug in the future. If you want a great salesman please see Doug! We were greeted and treated with kindness from all the staff. Happy we chose the right dealership we're very happy with our van!!! More

Awesome all around experience! I found a car that I loved and Suburban helped me own it. They worked with me to make sure the repairs the car needed got done and even went so far as I found a car that I loved and Suburban helped me own it. They worked with me to make sure the repairs the car needed got done and even went so far as to replace the bumper for me! Brandi, Robert and Stephen were awesome and answered all the questions I had. Fantastic place all around! More

Happened so fast~ I was in DIRE need of a car. My car was on it's last leg and I didn't have any options. I looked online and found Suburban Chrysler and I filled out I was in DIRE need of a car. My car was on it's last leg and I didn't have any options. I looked online and found Suburban Chrysler and I filled out an application. Within a few hours I was in the dealership test driving a Malibu! I couldn't be happier with the service I received from Doug Chitren, and how quickly I was approved! More

Charger 392 After searching for the right car for 3 months, I was really fed up of different dealerships in Detroit metro area. I landed at Suburban Ann Arbor and After searching for the right car for 3 months, I was really fed up of different dealerships in Detroit metro area. I landed at Suburban Ann Arbor and they made the process really easy for me. Unlike other typical salesmen, Young Tang did not try to force me into anything. He was upfront and direct about everything, which I really liked and this made me go for the car at this dealership. Young made sure that all my questions were answered and was of great help Finance managers Stephen and Paul were very friendly and up front about the offers. Overall I'm very happy with the whole process, they made it smooth and easy. Will definitely recommend going to Suburban Dodge Ann Arbor. More

Darius is a true pleasure to do business with!!! A+++ While shopping the dealership for a 300 S, we were politely greeted by Darius. Darius is a very courteous, polite, and professional SalesPerson to dea While shopping the dealership for a 300 S, we were politely greeted by Darius. Darius is a very courteous, polite, and professional SalesPerson to deal with. Needless to say, I purchased the 300 S I wanted from him and would not hesitate to return to purchase my next car and would absolutely recommend him to any of my family and friends in the market for a new or used vehicle. Thank you Darius!!!! More

Awesome dealership! I had a great experience with Doug and Stephen. They thoroughly explained my financial options when trading in my old car since I had never walked int I had a great experience with Doug and Stephen. They thoroughly explained my financial options when trading in my old car since I had never walked into a dealership on my own. I give this place a 10/10 just by sheer friendliness and help. Drove 30 miles home in my new 300 with a big grin on my face. Thank you for you patience and advice! More

Awesome staff I found this truck online at one of the other Suburban dealerships. Doug was very helpful and flexible in getting the truck to Ann Arbor for me to loo I found this truck online at one of the other Suburban dealerships. Doug was very helpful and flexible in getting the truck to Ann Arbor for me to look at. We had originally set it up for me to stop by on Friday but due to a family members illness I had to postpone my visit until the following Monday. Doug took it all in stride and expressed that family comes first. My sentiments exactly! Once I was able to check the truck out, he was very responsive to everything I needed. He made sure everything was right before I picked the truck up. I have been going to Suburban for service since moving to the area and will definitely check with Doug first when I am in the market for our next vehicle. Thank you Sir! More

Awesome experience Stephen Courtney & doug have got too the best in the business me and my partner were taking care of so fast and professionally glad to have came here Stephen Courtney & doug have got too the best in the business me and my partner were taking care of so fast and professionally glad to have came here never been happier thanks guys.. I can go on and on but you all Rock and god bless. Sincerely Amber Rivera & Stephanie kenny More

A new place to do business!!! They went above and beyond to make sure I was happy with my decision. Explained each and every step. They were not in a hurry.They assured me if a pro They went above and beyond to make sure I was happy with my decision. Explained each and every step. They were not in a hurry.They assured me if a problem arose they would be available to answer my questions. They were very professional,considerate and friendly. It was a pleasure doing business with them. More