Suburban Chrysler Dodge Jeep RAM FIAT of Ann Arbor

Problem solved! I cannot say enough great words about Nico at Suburban Jeep in Ann Arbor. I’ve called multiple dealerships where no one could help or even return my c I cannot say enough great words about Nico at Suburban Jeep in Ann Arbor. I’ve called multiple dealerships where no one could help or even return my call -only Nico took the ball and ran with it. He found the car I wanted at the price range I wanted and made the transaction so simple and easy. I would highly encourage everyone and anyone who is in need of a car, preferably a Jeep, to seek out Nico’s assistance. He’s a superstar! More

Effortless and exciting! The staff there are friendly. But my salesmen Ryan was the best! He wasn't pushy or impatient and he answered every question I had. The staff there are friendly. But my salesmen Ryan was the best! He wasn't pushy or impatient and he answered every question I had. More

Excellent Used Vehicles!! From the first phone call to the moment my wife and I drove off with our Grand Cherokee was a great experience. A quick call ahead to set up an appoin From the first phone call to the moment my wife and I drove off with our Grand Cherokee was a great experience. A quick call ahead to set up an appointment for the vehicle we were interested in, then we were greeted quickly at the door by our salesman, Aldo. It was a pleasant, no pressure situation, he had the vehicle ready for us and our trade in was appraised while we test drove the Jeep. Aldo was helpful and very personable, very nice to talk to. The used vehicle we purchased was detailed perfectly and was a great price. Aldo took very good care of us and we were able to get all the paperwork done and drive home with the new car, even with us showing up at 6:45 at night! Thank you, Suburban Ann Arbor! More

Easiest New Car purchase ever We purchased a new Durango from this dealership and I have to say it was the easiest vehicle transaction we've ever had. The paperwork was ready when We purchased a new Durango from this dealership and I have to say it was the easiest vehicle transaction we've ever had. The paperwork was ready when we arrived, and the truck was cleaned and parked inside so we could go over the vehicle without dealing with the heat! We got to meet the mascot Sawyer as well, which was really fun. I recommend this dealership! More

Won My Business I was shopping for a new pick-up truck and was considering the new Ram 1500, as well as the Ford F-150. Like most millennials I did a lot of this shop I was shopping for a new pick-up truck and was considering the new Ram 1500, as well as the Ford F-150. Like most millennials I did a lot of this shopping online, looking at inventory, and trying to find the right truck for me. I decided I really needed to test drive these trucks to decide. I easily signed up for a test drive online, and came in the next day to take the vehicle for a spin. Melanie was incredibly helpful getting my wife and I set up with the right truck to drive. I was very impressed with the truck in general even though I had initially been leaning toward the Ford. Before I left to consider my options, Carrie offered to let me take the truck home for the night to see how it fit into my life. This was a huge bonus for me. It allowed me to see how my daughter's car seat would fit, how it really drove, how it handled on the highway, what the fuel mileage was really like, etc. This had me close to won over. But I was still determined to drive the F-150. I made an appointment with a nearby Ford dealership to drive a specific F-150. When I arrived I was told my salesperson was off and that I was going to work with someone else. No big deal. The next person talked to me for about 5 minutes and determined they were too swamped, and then handed me off to another salesperson. Mind you, I knew exactly what I wanted and I was motivated to buy. I had my discount codes for X-plan and student discounts in my pocket ready to go. When I got to the third salesperson I had to give the same explanation, and we found the vehicle I initially requested to drive in the system. The truck was at an overflow lot and it was going to take some time to bring it down to drive. I didn't quite have the time to wait at this point so we shook hands and I told them I would consider coming back to drive it if my schedule allowed. I was no stranger to the F-150. A number of my family members have them and I have experienced them before so I wasn't completely in the dark about the truck. I just kept thinking about the Ram and the experience I had driving that truck. So I went online to search inventory one more time. I found a very specific truck at Suburban in Troy. I sent a message to Nico (who was filling in for Melanie for a couple days, as she made me aware before going), and he was able to locate the truck and start getting the paperwork around. They brought the truck to Ann Arbor, and put new running boards on it the same day. I came the next morning to pick it up and everything was very very smooth. I will definitely recommend this dealership and all of the fine people I worked with while I was there! More

Jeep GC Summit Lease Working with Kirk has been easy and straightforward. This is the third vehicle I have leased by working directly with Kirk. This vehicle was a speci Working with Kirk has been easy and straightforward. This is the third vehicle I have leased by working directly with Kirk. This vehicle was a special order and everything worked out great. Pick up was easy an d smooth. More

Great Miko was great! Very helpful and spent the time to make sure I'd gotten what I wanted. Thankful he was there to help and facilitate the process. Miko was great! Very helpful and spent the time to make sure I'd gotten what I wanted. Thankful he was there to help and facilitate the process. More

Outstanding experience (again!) at this dealership I leased my second vehicle from this dealership, and had the good fortune of working with Mike Gardner. Mike embodies all of the qualities of profess I leased my second vehicle from this dealership, and had the good fortune of working with Mike Gardner. Mike embodies all of the qualities of professional excellence. He is friendly, knowledgeable, well-organized, and empathetic. Mike Garner is a valuable asset to this first-rate dealership! Carrie Watts handled the financing chores for my vehicle, and all went well. Carrie took the time to make sure that I understood every aspect of the contract. When I leased my first vehicle from this dealership three years ago, Carrie was my salesperson! As such, she represented the face of this company, and I knew that I wanted to return for another vehicle. I was pleased to see that the dealership recognized this truly outstanding employee with a promotion. More

I had such a good buying experience I came in to purchase a Wrangler. Mike Gardner helped my. He was very kind and patient. I enjoyed the process so much I ended up buying two Wrangler f I came in to purchase a Wrangler. Mike Gardner helped my. He was very kind and patient. I enjoyed the process so much I ended up buying two Wrangler from him. Love the brand, the store and Mike. couldn't be happier More

Awesome experience I had a great experience here, I came in a total of 3 times and I worked with Aldo each time. He was awesome, he helped me and was patient with me whe I had a great experience here, I came in a total of 3 times and I worked with Aldo each time. He was awesome, he helped me and was patient with me when I was so indecisive. He was honest with me and told me everything I needed to know. It was a smooth and seamless process and I feel like it couldn’t have gone any better. More