Suburban Chrysler Dodge Jeep RAM FIAT of Ann Arbor

Excellent experience! I am a 20+ year customer of another Chrysler dealership. I went to Suburban AA to purchase a used Jeep Liberty as a 3rd vehicle for our busy family. I am a 20+ year customer of another Chrysler dealership. I went to Suburban AA to purchase a used Jeep Liberty as a 3rd vehicle for our busy family. From the moment I walked in everyone was over the top, exceptionally nice, and highly professional. What a great experience for being a brand new customer to this dealership. More

Great experience Great dealership, everybody was very friendly. Nico and Carrie got me the exact rate I wanted and was out within 2 hours. I would definitely recommend Great dealership, everybody was very friendly. Nico and Carrie got me the exact rate I wanted and was out within 2 hours. I would definitely recommend them to my family and friends! More

Relaxing Sale. Went in and bought a new Jeep! Ashley and John are an awesome team! It was a very smooth transaction. Would purchase again with them. Happy Birthda Went in and bought a new Jeep! Ashley and John are an awesome team! It was a very smooth transaction. Would purchase again with them. Happy Birthday Ashley!! More

Ilir was helpful I recently had my Town & Country van at Suburban Chrysler of Ann Arbor for a repair. I initially spoke with Ilir Lako, the Service Manager. I found I recently had my Town & Country van at Suburban Chrysler of Ann Arbor for a repair. I initially spoke with Ilir Lako, the Service Manager. I found him to be straightforward and knowledgeable, both of which I appreciate. Ultimately, he assisted me by engaging with the manufacturer regarding the problem with our vehicle. This was very helpful and I appreciate his willingness to do so. I would work with him again. Thanks Ilir! More

New Jeep owner, great experience! I just purchased my first Jeep and got great service! My husband and I drove about 60 miles to Ann Arbor, because they had the Wrangler I wanted, and I just purchased my first Jeep and got great service! My husband and I drove about 60 miles to Ann Arbor, because they had the Wrangler I wanted, and it was well worth the trip! Ryan was amazing to work with. He was friendly, easy to talk with, and very helpful. Since it was my first Jeep, he spent lots of time making sure I understood all the features and options included on my model. The purchase was smooth, thorough and fun!! I highly recommend Ryan and the overall dealership! Loving my new wheels!! More

Great Experience As soon as I entered the dealership I was greeted by the John Nabozny and he quickly got me set up for a test drive with Melanie. Melanie was very in As soon as I entered the dealership I was greeted by the John Nabozny and he quickly got me set up for a test drive with Melanie. Melanie was very informative and willing to go over all the different options of the wrangler and helped me build my 2020 Rubicon. Between the time my Jeep was being built and when it was delivered to the dealership, Melanie was VERY quick to respond to any questions I had. On the day of delivery. Melanie called me right away and the transition from my old car to my new car went very smoothly. I could not be happier with my new car and the service I received (Thank you!) More

Dealing with Ashley and the Sales Manager (forgot his name) for me, car buying is an anxiety prone experience in general, accompanied by fear of making a big money mistake. From the start, Ashley put me at eas for me, car buying is an anxiety prone experience in general, accompanied by fear of making a big money mistake. From the start, Ashley put me at ease with his friendly, factual, no-pressure approach. He was respectful towards me, an older woman, and took seriously listening to my needs and wish list. I also liked the sales manager who did, to a certain extent, find a win-win when negotiating price that left me feeling that both I and the dealership had achieved a fair deal that allowed me to stay within my budget. They were both friendly, kind, and straightforward, and did much to put the image of the slimy, high pressure used care salesman to rest. on the whole, the process went smoothly with one exception: when it comes to the extras (car protection package), I would consider saying "I need to go over some options with you. It will take about ___ minutes. Would you like me to go over the details or just focus on the bottom line." That presentation seemed to take forever and was a waste or my (an my daughter's time) because I had little wiggle room left in my budget to consider it. I would have rather have known 1) a summary of the advantages; 2) if it adds to the car's long-term value; 3) whether you can purchase part but not all of it; and 4) whether it can be added on in a month or two. Please consider respecting your customer's time. The one good thing was that it was not high pressure. Other area to reconsider: This was the 5th car we test drove. All the others left my daughter and I test drive it WITHOUT the salesman. That impeded our ability to discuss minor flaws/issues while experiencing them, and gave us (we may share the car in the future) a each very limited chance to actually drive the car. You might want to reconsider this approach, and ask your peers around you why they allow people to drive the car without a ride along. Other than that, I would recommend Ashley and your business. More

Nico Tiller is the best! I had such an excellent experience with Nico at this dealership, he was such a phenominal car dealer! He listened to all of my needs and what I could I had such an excellent experience with Nico at this dealership, he was such a phenominal car dealer! He listened to all of my needs and what I could afford at this time and found me the most perfect car that I wanted! He gave me handfuls of imformation and overall I had an exceptional experience!!! Couldnt have asked for a better place and person to get my car from. Thank you so much Nico for meeting all of my needs and making this such a comfortable experience. More

Melanie Crossman ROCKS! Melanie made my new vehicle purchase quick and painless - she was easy to reach during the process and always kept me updated. Melanie Crossman ROCKS Melanie made my new vehicle purchase quick and painless - she was easy to reach during the process and always kept me updated. Melanie Crossman ROCKS! More

Perfect job! Get my requests exactly and prepare all options very soon. Just 2h30 mins to finalize all process - return previous car and lease a new one. No hiding Get my requests exactly and prepare all options very soon. Just 2h30 mins to finalize all process - return previous car and lease a new one. No hiding - I like this experience More