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Subaru of Port Richey

Port Richey, FL

4.6
4,760 Reviews
Subaru of Port Richey, located at 11613 U.S. Highway 19 N in Port Richey, FL, is your Subaru Dealer for new and used Subaru vehicles. Originally Saturn of Port Richey, we have been family owned and operated since 1952. Subaru of Port Richey is the newest dealership in the Lokey Automotive Group. We are proud to serve the Spring Hill, Brooksville and New Port Richey region with quality new and used Subaru vehicles. With models like the Outback, Forester, Impreza, STI and Impreza WRX, we have something for every taste and need. Come visit us at 11613 U.S. Highway 19 North to see our vehicles and take one for a test drive.
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11613 U.S. Hwy 19

Port Richey, FL

34668

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Showing 4,760 reviews

June 26, 2024

The purchase was fairly good. We still have the same car. But not sure about service. Everytime, it was $500.oo for this - $500.00 for that. More

by mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Baird
4.0
This rating includes all reviews, with more weight given to recent reviews.
Merlyn Melendez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Spencer Whitney
4.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Hubert
4.0
This rating includes all reviews, with more weight given to recent reviews.
June 24, 2024

Great dealership, the men and women at the service desks will get you squared away. Ask for Spencer as he is the man. A++ from the service to techs. More

by JAYGIESE47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Skelton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Merlyn Melendez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Spencer Whitney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Regan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 15, 2024 -

Subaru of Port Richey responded

Thank you so much for your fantastic review! We’re thrilled to hear that you had such a positive experience with our team at Subaru of Port Richey. Your kind words and A++ rating mean a lot to us. We look forward to serving you again in the future! Best regards, The Subaru of Port Richey Team

June 22, 2024

Justin and the service dept did a great job diagnosing the rear end humming noise on my 2020 Outback. They repaced both rear bearings, changed the oil and flushed the brake fluid all in a couple of hours. More

by GBTimber
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 23, 2024 -

Subaru of Port Richey responded

Thank you for your kind review on your experience with our service and staff. We also appreciate the concern you shared. Definitely will look into it. Thank you again for servicing with Subaru of Port Richey.

June 14, 2024

Justin goes above and beyond! He really was the star of our whole experience. He solved any issue we had with a smile, patience and all around great attitude! We ask for him anyti More

by Amanda and Luis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 23, 2024 -

Subaru of Port Richey responded

Thank you, Amanda and Luis, for your wonderful 5-star review! We’re thrilled to hear about your positive experience with Justin. We’re delighted that he could resolve all your issues and that you continue to choose him for your service needs. Your kind words mean a lot to us, and we’ll be sure to pass along your thanks to Justin. We look forward to serving you again soon! Best regards, The Subaru of Port Richey Team

June 07, 2024

Always quick and efficient service. My car was in and out in no time. Elvin’s the best! More

by Guy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Merlyn Melendez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Spencer Whitney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Austin Deliberti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carrissa Williamson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tori Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Naegele
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Espinal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Austin Derosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 23, 2024 -

Subaru of Port Richey responded

Guy, Thank you so much for your fantastic 5-star review! We’re thrilled to hear that you had such a positive experience with our service team. It’s great to know that Elvin and the rest of our team were able to provide quick and efficient service, getting your car in and out in no time. We truly appreciate your kind words and look forward to serving you again in the future! Best regards, The Subaru of Port Richey Team

June 07, 2024

I like the service and my mechanic is outstanding the service department should be rated A plus I won't go anywhere else More

by dwilson521
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Merlyn Melendez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 23, 2024 -

Subaru of Port Richey responded

Dw... Thank you for your fantastic 5-star review! We’re thrilled to hear that you had such a positive experience with our service department and that your mechanic provided outstanding service. Your kind words and loyalty mean the world to us. We look forward to continuing to provide you with A+ service in the future. Thanks for choosing Subaru of Port Richey! Best regards, The Subaru of Port Richey Team

May 30, 2024

Awesome people through and through. My parents bought a vehicle from them when they were looking to upgrade. A year later I was in the market for a car I decided I couldn’t go wrong wit More

by Macanavan1995
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Austin Lindgren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Scheu
May 31, 2024 -

Subaru of Port Richey responded

Dear Macanavan1995, Thank you for your 5-star review! We’re thrilled that Austin and Mike helped you find the perfect Subaru within your parameters. Your satisfaction is our top priority and always here to help! Thank you for recommending us! Happy adventures and safe travels in your new Subaru! Best, Team at Lokey Subaru of Port Richey

May 17, 2024

Bought my car there 9 years ago, service experience. They do not inspect my car as papers shown after service. My headlight has been out for over a year & they marked they all work the last two service More

by passeroc
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Austin Deliberti
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2024 -

Subaru of Port Richey responded

Dear Passeroc, We apologize for the oversight during your car’s inspection at Subaru of Port Richey. We value your feedback and are committed to improving our service. We invite you back for a complimentary inspection to rectify the issues. Kindly reach out to our Service Manager, Brian, with any questions. Thank you for your patience. Best, Subaru of Port Richey Team

May 09, 2024

Spencer is wonderful! He went above and beyond to help to unwind a warranty issue regarding an ongoing concern with my outback. He went up the ranks to use the powers at h More

by debvankaye
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Skelton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Spencer Whitney
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2024 -

Subaru of Port Richey responded

Hi debvankaye, Once again, thank you for choosing Lokey Subaru of Port Richey. Rest assured, we’ll continue to foster his career growth and recognize him for his contributions and value he brings to our service staff. We’re also delighted that you found our upper management to be amazing. At Subaru of Port Richey, we strive to create a positive and supportive environment for both our customers and our team members. Recognition for outstanding work is essential, and we’ll certainly pass your kind words along to Spencer. Wishing you wonderful adventures with your Subaru!

May 03, 2024

Got an oil change, upon pickup was casually told there may be a major issue with my bearings. Wasn't given any more useful info. Had to go to a separate mechanic for an estimate and verification that the More

by Amanda T
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Austin Deliberti
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2024 -

Subaru of Port Richey responded

Hello Amanda, We are truly sorry to hear about your recent experience at Subaru of Port Richey. We understand your frustration and we apologize for any inconvenience caused. Our goal is to provide our customers with the best service possible, and it seems we fell short of that during your visit. Regarding the issue with your bearings, we understand that more information should have been provided to you. We will take this feedback and ensure that our team is more communicative about potential issues in the future. As for the estimate, we apologize for any misunderstanding. Our policy is to provide the most accurate estimates possible, which often requires the vehicle to be present and the owners approval for additional diagnostic time. However, we understand your point about providing an approximate estimate based on the information available from your previous visit. We will review our procedures to see how we can improve in this area. We value your feedback and your past patronage. We would appreciate the opportunity to make things right. Please feel free to contact our service manager directly at your earliest convenience to discuss this matter further. Thank you for bringing this to our attention! Best, The Subaru of Port Richey Team