Subaru of Port Richey

Awesome people through and through. My parents bought a vehicle from them when they were looking to upgrade. A year later I was in the market for a car I decided I couldn’t go wrong wit My parents bought a vehicle from them when they were looking to upgrade. A year later I was in the market for a car I decided I couldn’t go wrong with Subaru. Austin and Mike did a GREAT job of making sure I was getting what I wanted and keeping it in my budget. A few bumps in the process but they were solved quickly and efficiently. If you’re in the market for a car and want the best service Mike Scheu is your guy! From the service department to the managerial team 10/10’would recommend this dealership. More

Bought my car there 9 years ago, service experience. They do not inspect my car as papers shown after service. My headlight has been out for over a year & they marked they all work the last two service They do not inspect my car as papers shown after service. My headlight has been out for over a year & they marked they all work the last two service visits.. Engine light was due to needing new gas cap and they didn't catch that as well, Miss service man, Joe More

Spencer is wonderful! He went above and beyond to help to unwind a warranty issue regarding an ongoing concern with my outback. He went up the ranks to use the powers at h He went above and beyond to help to unwind a warranty issue regarding an ongoing concern with my outback. He went up the ranks to use the powers at hand to service and resolve the issues. His professionalism and attention to service and results were above and beyond. Spencer is and has always been a pleasure to work with and his competency regarding product is at a level that deserves attention. He is deserving of reaching higher ranks with Subaru. More

Brian Skelton (Service Manager) was extremely concerned about my situation regarding an ongoing service issue/ warranty problem that Spencer Whitney had been monitoring for several months. Together as a t about my situation regarding an ongoing service issue/ warranty problem that Spencer Whitney had been monitoring for several months. Together as a team they listened, took detailed notes regarding the service issue and reached up the ranks to resolve this issue with great professionalism. It has been a pleasure working with such amazing service and upper management that represent Subaru and keep the customer and future customer "happy". I am more than pleased and hope young men like this are recognized for future promotions and recognition. In today's service industry they are considered, "a dying breed" Thank you for instilling hope in the customer! More

Got an oil change, upon pickup was casually told there may be a major issue with my bearings. Wasn't given any more useful info. Had to go to a separate mechanic for an estimate and verification that the may be a major issue with my bearings. Wasn't given any more useful info. Had to go to a separate mechanic for an estimate and verification that the parts were bad and there was an issue. Total waste of time. Called back the next day for an approximate estimate and despite being there yesterday, I was told I needed to be there so they could provide an estimate. Are you serious that with information about the car yesterday, you can't provide an approximate estimate to me to day? I understand the price may fluctuate but don't blow me off and give me an insane number to get me off the phone. Used to think highly of this place but not now. More

This dealer is very comfortable. Our Service Advisor, Merlyn Melendez provided excellent service and went above & beyond in providing us with professional advise and courteous servic Our Service Advisor, Merlyn Melendez provided excellent service and went above & beyond in providing us with professional advise and courteous service. This 2014 Subaru Tribeca is my third Subaru. We plan on being repeat customers. Thank you Ms. Melendez!!!! More

Been getting service done here for the past few years, one instance they said I needed new tires - when I asked why they said since I haven't replaced my factory tires (I did from another retailer the mo one instance they said I needed new tires - when I asked why they said since I haven't replaced my factory tires (I did from another retailer the month before). This last trip I had my husband bring it in, because I feel like they have always tried to oversell me (some fuel treatments I fell for). My husband said we only wanted an oil change, not a tire rotation; Justin in the service department said that this was not a problem. My husband signed the paper without them changing in. Nearly 7 hours later I hadn't heard anything so I called Justin to see if it was ready, he said "I was just about to call you!" (Yeah right, when we showed up 30 minutes later it was still dripping wet from the car wash). My husband went in to pay, and Justin told him that the service package required I get a tire rotation and that he had to pay otherwise he would not give him my vehicle. It was closing time so all managers were gone, he paid, and I called a manager, Austin, that told me to reach out Monday. I did, he explained that it was required and did not understand my concern regarding being told one service would happen, and another one actually getting done to my car. Austin got upset, said "whatever" and hung up on me. I dont care about the money at this point, but being promised one thing - getting another delivered - then being disrespected when I complain is crazy to me. Currently looking into who else will take my complaint, as I don't want this to happen to others - especially if they give you more than an unbargained for tire rotation. Looking forward to switching service centers. More

Carissa was warm and friendly on top of being extremely professional. We appreciate her expertise. professional. We appreciate her expertise. More