Brian Skelton

Spencer is wonderful! He went above and beyond to help to unwind a warranty issue regarding an ongoing concern with my outback. He went up the ranks to use the powers at h He went above and beyond to help to unwind a warranty issue regarding an ongoing concern with my outback. He went up the ranks to use the powers at hand to service and resolve the issues. His professionalism and attention to service and results were above and beyond. Spencer is and has always been a pleasure to work with and his competency regarding product is at a level that deserves attention. He is deserving of reaching higher ranks with Subaru. More

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Brian Skelton (Service Manager) was extremely concerned about my situation regarding an ongoing service issue/ warranty problem that Spencer Whitney had been monitoring for several months. Together as a t about my situation regarding an ongoing service issue/ warranty problem that Spencer Whitney had been monitoring for several months. Together as a team they listened, took detailed notes regarding the service issue and reached up the ranks to resolve this issue with great professionalism. It has been a pleasure working with such amazing service and upper management that represent Subaru and keep the customer and future customer "happy". I am more than pleased and hope young men like this are recognized for future promotions and recognition. In today's service industry they are considered, "a dying breed" Thank you for instilling hope in the customer! More

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Great car dealer! I have bought 4 cars from them!!!Always takes great care of me when I am there. I have bought 4 cars from them!!!Always takes great care of me when I am there. More

by kayben19 Verified Customer Verified Customer

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I come there for an oil change after I left my car was leaking oil I came back they said nothing wrong and went to Loki Kia it was leaking out of the top of the filter I would never come back to you leaking oil I came back they said nothing wrong and went to Loki Kia it was leaking out of the top of the filter I would never come back to you More

by rpileggi48 Verified Customer Verified Customer

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Consistently reliable for excellent, prompt service. I have trusted them for many many years. Staff communicates well and everyone is very friendly. I have trusted them for many many years. Staff communicates well and everyone is very friendly. More

by LFSGD Verified Customer Verified Customer

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The service is phenomenal the workers are very friendly and very professional I would recommend the dealership to anybody and everybody I am very satisfied I'm looking forward to do business with you guys and very professional I would recommend the dealership to anybody and everybody I am very satisfied I'm looking forward to do business with you guys again I am looking for a good deal More

by juanita4313 Verified Customer Verified Customer

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The staff helpful and friendly. Work is preformed in a timely manner. I have not had to return for repairs not done properly. Work is preformed in a timely manner. I have not had to return for repairs not done properly. More

by MARVIN04401 Verified Customer Verified Customer

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Every visit to Lokey Subaru whether to purchase or for service we have been treated as one of the family. service we have been treated as one of the family. More

by rjkelley919 Verified Customer Verified Customer

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Though I am still waiting for a call about my radio - err, almost a month later, overall they do a good job. Austin in Service Dept is always very helpful, but he was supposed to call me and I haven't h err, almost a month later, overall they do a good job. Austin in Service Dept is always very helpful, but he was supposed to call me and I haven't heard from him. Will have to call the service dept to see what happened. More

by PBGVMOM Verified Customer Verified Customer

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This center did not show the professionalism expected. The service person could not answer a question about my vehicle and would not even take the time to help find the answer…auto was not cleaned as expe The service person could not answer a question about my vehicle and would not even take the time to help find the answer…auto was not cleaned as expected and was dripping wet when completed…. I traded my Wilderness for an Ascent. Two months later I received toll violations from State of Maryland from the automobile I traded in to dealership. I was told I would be reimbursed from dealership because the vin# on the Wilderness was never transferred to the new owner. I traded the Wilderness on July 25 and received the summonses in September. I have not received my reimbursement as to date. I love my Subaru but this dealership is no longer on my radar. More

by pjfmir Verified Customer Verified Customer

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