Subaru of Melbourne

Do not buy a car here! The car I originally came to see and test drive was dirty, stained and looked like a used car and it was new!!! The guy who gave me the price of the c The car I originally came to see and test drive was dirty, stained and looked like a used car and it was new!!! The guy who gave me the price of the car I really wanted was rude and immovable. His name was Mark. Actually, he was beyond rude! Alex was there but made no effort to help solve the situation. I would have bought my new Subaru Impreza from them but they made absolutely no effort to sell me a car!!! Worst dealership I have been to in my life!!! The only reason I gave customer service and friendliness four and two stars respectively was because of the guy who talked to me and sat with me in the test drive. I felt sorry for him and told him to go get a job elsewhere. Even he was ashamed of this dealership! I sure will never come here for service either!!! More

Bait and Stwitch tactic Dealer advertise a 2009 Jetta for $5888. Called and email sales staff and they said car is available. Just got a call saying the car is no longer av Dealer advertise a 2009 Jetta for $5888. Called and email sales staff and they said car is available. Just got a call saying the car is no longer available; thier website still shows as available Make sure you don’t deal with Katie Britt More

I don't like being lied to I car salesman I worked with decided the route to get me into one of his vehicles was to lie to me. He said there was no other 2018 stick shift crosst I car salesman I worked with decided the route to get me into one of his vehicles was to lie to me. He said there was no other 2018 stick shift crosstrek in the state. Only South Carolina had a vehicle similar to theirs, but take his word for it, his offer was much better. I sent him screen shots of a better model stick shift Subaru in Orlando and told him I don't like being lied to. His response was sad face and crying emojis saying he isn't paid on an hourly basis and that's why he didn't know that a dealership 51 miles away has stick shifts available. It's not my job to feel bad that he's not paid on an hourly basis. More

Taken for a ride that cost me $180 Went to Subaru of Melbourne to have my timing belt replaced on my vehicle, was called by Bill a few hours later and he told me that the tech can not g Went to Subaru of Melbourne to have my timing belt replaced on my vehicle, was called by Bill a few hours later and he told me that the tech can not get the timing belt cover off without breaking it so i had the option of either letting them proceed with the likelihood of them breaking it then having to pay $300 on top of the $1000 quote or pay $180 for them to put it back together and give me my keys back, i recommend staying away form this service department. More

I was Tough to deal with but Alex made it easy !!! I was a little hard to deal with but Alex didn't waver and helped me find the right car for me. Thank you for your patience ! My wife and I love our I was a little hard to deal with but Alex didn't waver and helped me find the right car for me. Thank you for your patience ! My wife and I love our Subaru !!! More

Ask for Alex !! We made you exciting new car purchase back in March and I would recommend anyone and everyone to go in and ask for Alex! The whole experience was a dr We made you exciting new car purchase back in March and I would recommend anyone and everyone to go in and ask for Alex! The whole experience was a dream, my husband called earlier about a car we saw online when we walked in Alex welcomed us and had the car ready for us. But what is one of the most important things to me was he talked to us like we friendly neighbors not just someone he was trying to make a sale to and there was absolutely no pressure. Also he listened to us and made sure everything we wanted happened. I used to have the worst anexity about buying a car but with this experience I'd never want to buy from anyone but Alex. More

Alex is the man! I bought my dodge from here and Alex was my salesman. He was friendly and super helpful and answered all my questions. He was great made buying my tru I bought my dodge from here and Alex was my salesman. He was friendly and super helpful and answered all my questions. He was great made buying my truck super easy! More

ABOVE AND BEYOND!! I was a little hesitant when it came to purchasing a vehicle becuase I have had some trouble in the past with poor customer service at other dealershi I was a little hesitant when it came to purchasing a vehicle becuase I have had some trouble in the past with poor customer service at other dealerships but I was absolutely thrilled with the service and care I received at Subaru/Volvo of Melbourne! Not only do they operate with incredible team spirit, every single person I dealt with was an absolute pleasure and were very knowledgeable. They made me feel so comfortable, I couldn't have asked for a better experience. If I am ever in need of a vehicle in the future I know I will be sticking with Subaru!! Thank you so much to everyone who helped me, I absolutely LOVE my new car and have never been happier! More

Thank you for your Help !! After reading consumer reports great write up on the Subaru Forester. I came in for a test drive and before you know it Alex found me the perfect fit After reading consumer reports great write up on the Subaru Forester. I came in for a test drive and before you know it Alex found me the perfect fit to my needs. Thank you again for being patient with me. More

Setting the Standard for Customer Service What a wonderful experience that I've had at Subaru of Melbourne! They've so far done a really phenomenal job making the purchase process a smooth and What a wonderful experience that I've had at Subaru of Melbourne! They've so far done a really phenomenal job making the purchase process a smooth and personalized experience. The Internet Sales Manager, Shannon, has been so helpful at answering all of my questions and providing me with all of the information that I needed to make an informed purchase. They are so fortunate to have her - and I'm thrilled that she's taken care of me so well. My salesperson, James, has also done a great job - I had some special last minute requests, and he made certain that my needs were met, and that it was not a problem for them to accommodate me. Truly wonderful staff. I'm not ashamed to admit that I'm a demanding customer. I'm in the middle of this special order, and am anticipating delivery of my vehicle - a new 2017 BRZ! It's all very exciting, and I am grateful to have them as my local Subaru dealer. More