Subaru of Melbourne

Is it commonplace for all Ritchey Autos dealers to value the lives of their customers so little that $3,500 in repairs are necessary on a vehicle just hours after leaving one of your service facilities or i the lives of their customers so little that $3,500 in repairs are necessary on a vehicle just hours after leaving one of your service facilities or is it just Melbourne? More

The service representative Shannon went above and beyond to treat me like family. The prices were very reasonable and the staff was very accommodating considering I was worried about COVID. The store was cl to treat me like family. The prices were very reasonable and the staff was very accommodating considering I was worried about COVID. The store was clean and there were free snacks and drinks. More

My experience with service on this visit was very satisfactory. They corrected the issue and got my on my way within an hour. The waiting room atmosphere was suitable for the Covid 19 precautions n satisfactory. They corrected the issue and got my on my way within an hour. The waiting room atmosphere was suitable for the Covid 19 precautions needed. More

Their expertise on the car ... extra friendliness... making sure everything we wanted was in our deal... their professionalism n knowledge of the Subaru eased us into our purchase making sure everything we wanted was in our deal... their professionalism n knowledge of the Subaru eased us into our purchase More

I have been coming to this dealership for more than 25 years, when it was a Saturn facility. I now own a Subaru, which I love and the prime reason I bought one was because of the excellent service departm years, when it was a Saturn facility. I now own a Subaru, which I love and the prime reason I bought one was because of the excellent service department. Howard Hogle and staff are the best. More

Excellent experience from initial contact to purchase Sales staff (Karl and Andrew) were extremely easy to deal with and no high pressure sales tactics were used which we did encounter at other dealership Sales staff (Karl and Andrew) were extremely easy to deal with and no high pressure sales tactics were used which we did encounter at other dealerships. First visit was to just kick some tires to see what was available compared to other brands. We arrived at closing time but Karl stayed with us for quite a while to answer questions, show us around and explain the brand a bit. Second visit was to take a test drive of a vehicle we liked and this was a true test drive, not just a drive around the block. Third visit was to purchase the vehicle. During each visit all of the staff were very friendly and even when we went into finance with Rene there was no pressure whatsoever and everything was explained clearly and all the questions we had were answered. Overall, this was a far better experience than we expected based upon past and recent interactions with other dealers. More

Buyer Beware They tell you a car price, and even email it to you in writing, but when it comes time to buy, they don't honor the quoted price. They always have som They tell you a car price, and even email it to you in writing, but when it comes time to buy, they don't honor the quoted price. They always have some excuse to why price keeps changing. Worst car experience I've ever had. Orlando Subaru dealers are actually on the up and up. More

Used Outback - first time to Subaru of Melbourne I had a little trepidation taking my newly purchased 2008 Outback to Subaru of Melbourne for service. I have had no dealings with them before this. I had a little trepidation taking my newly purchased 2008 Outback to Subaru of Melbourne for service. I have had no dealings with them before this. I was experiencing transmission shifting issues and I feared the worst. I was instantly relieved from the moment I arrived. Every person I met, dealt with me openly and honestly and with the upmost respect. The experience left me with the feeling that the folks at Subaru of Melbourne Service Department wanted the best for me and my car. I couldn't recommend them any higher. More

Zero integrity I think a place like this can come across as honest and trustworthy if you’re buying a brand new car and the car has no issues. But if you’re buying a I think a place like this can come across as honest and trustworthy if you’re buying a brand new car and the car has no issues. But if you’re buying a used car from them, this is the true test of their integrity and they failed miserably. My husband and I purchased a used Honda Pilot here with Joe at the end of August. The rear hatch/lift gate light was on and wasn’t working. Joe casually said they had just disconnected it for some reason and made it seem like it was no big deal. Bad on us for not making him “reconnect” it right away. But when you’re an honest and trustworthy person yourself, you often think others will be the same way. Instead of reconnecting it while we were signing papers, they did nothing. Only for us to get in the car to leave and see the light still on. And then to be told it was actually broken. They instructed us to take it to a Honda dealer and contact them and they’d “see what they can do.” We we’re stuck at that point and that was exactly what they wanted to happen. We did take it to a Honda dealer and paid $150 to find out the motor was broken and it was going to be a $1k fix. Not to mention the rotors were warped and the rear shock was leaking. It took an entire week for Joe to respond to us regarding what they would do. And of course their answer ultimately was that we bought it “as is” and it was our responsibility to fix it. Which is true, we did buy it as-is, but we purchased it based on an assumption that the lift gate wasn’t broken. I wouldn’t go back to this place if they were giving away free cars. We’re stuck now with a car that has major issues and every bit of the cost is on us, but at the end of the day, at least I can live with myself and know that my character and integrity mean more to me than making a buck. Shame on you, Joe. I hope the few hundred bucks you made are worth being deceitful and dishonest. As my grandmother always says “you can’t do wrong and get by.” One day you’ll regret living up to the stereotypical car salesman behavior. People > money More

Don't BUY from Subaru of Melbourne!!! 🚫🚫🚫🚫 My husband and I bought a used 2014 Chevy Traverse from Subaru of Melbourne at the being of August. We have only had the car for 3 hours before it be My husband and I bought a used 2014 Chevy Traverse from Subaru of Melbourne at the being of August. We have only had the car for 3 hours before it being towed back to them for a new water pump, then a week after that it was back at the dealer ship for the alternator breeding to be REPLACED and for the whole front end of the vehicle shacking so bad that we couldn't even drive it on the highway, unless we wanted to drive it at 45 mph. They told us that the tires and rims where to big for the car, we took it to 4 different places to have them balanced and all 4 places said that the tires are not to big for the car. Tires plus, Cruisin gold, discount tires and our personal mechanic. We took car back today 08/29/2019 because the alternator is going on it again (9 days after they "Replaced" it) We got all new rims and tires on the car 17' because the old rims and tires were 20' and our personal mechanic took all tire off the rims and found that ALL 4 rims were bent. Because of the alternator going bad again we took it back to dealer ship, the service guy told my husband that everything was fine with alternator and the reason for the shaking still is because yhe rims and tires dont fit the car. My husband contracted discount tires and asked them about the rims and tires. They said that if the rims and tires didn't fit then they would have not put the new ones on. So we are now going to trade car in and get another vehicle from another dealership. Don't TRUST A WORD ANYONE AT SUBARU OF MELBOURNE SAYS AND DONT TRUST WILLIAM THE SALES GUY AND MARC THE SALES MANAGER THEY BOTH NEW THAT THE CAR WAS NOT HIGH WAY SAFE. More