Subaru of Melbourne

Service Manager and team went above and beyond. I called around to Subaru service centers and asked for a price to have a 105k mile service done and I found they had the best price. While having my I called around to Subaru service centers and asked for a price to have a 105k mile service done and I found they had the best price. While having my car serviced the service advisor Howard called and asked whether the timing belt had been replaced as there was no record on file and this was my first visit to this store but the timing belt and pulley parts looked new. I had them replaced previously but had forgotten. I feel this was very honest of Howard to have done this and it saved me $300. More

Happily taking my business elsewhere I came to this dealership ready to purchase a 2016 WRX STI and left with only the knowledge that I will never do business with them. Before going i I came to this dealership ready to purchase a 2016 WRX STI and left with only the knowledge that I will never do business with them. Before going in, I did my due diligence and contacted every dealership with a similar STI from here to the Gulf of Mexico to request best-offer quotes. When I sat down with the salesman at Subaru of Melbourne, I explained that I don’t do the “back-and-forth” haggling nonsense and that I’ve already received quotes from other dealers with excellent offers. I requested that they present their best offer in writing so that I may compare offers and make my decision. The first offer the salesman returned with was a joke. The out-the-door price on a car with an MSRP of $37,110 was nearly $40,000. I scoffed at the offer. The salesman then said that this wasn’t necessarily the best price I could get. Apparently they did not understand what I meant when I asked for their best offer. The salesman went and got the sales manager to whom I again explained that I do not play games and I wanted their very best offer on the table. After a slightly unpleasant conversation, they left and a few minutes later the salesman returned with an offer that was $600 or $700 lower than the first. I then went to lunch to make my decision and determined that their “best offer” was significantly off the mark compared to dealerships in Sanford and Tampa (that are owned by the same family). I called the salesman and explained that they had come up short and that I would not be doing business with them. Less than an hour later, I receive a call back from him with a new “last ditch offer to try to keep your business”. Their offer of $38,444 was finally in the ballpark of the other offers I received and I would have accepted it gladly had they provided it when I asked for their best offer. My takeaway from this experience is that some dealerships only give you a good price as a last resort while others will offer it up front. The offers I received from the dealerships in Sanford and Tampa without any haggling or brinksmanship were still lower than the offer Subaru of Melbourne presented as a last resort. Myself, I prefer to do business with people that don’t try to rip me off. If you’re thinking about buying a Subaru, please put in the leg work before you decide where to buy. Just going on Subaru.com and clicking the “Get EPrice” button while looking at dealer inventory will help you sort out the honest and upfront dealerships from those that will try to take advantage of you. You’ll find that some dealerships respond with a “web price” that’s significantly below MSRP or they offer pricing 1% above invoice. At least in my case, these dealerships were the best. More

BEST Dealership EVER! This dealership was THE FIRST dealership that I enjoyed being at! They were patient, caring, provided support, decision making assistance, and did not This dealership was THE FIRST dealership that I enjoyed being at! They were patient, caring, provided support, decision making assistance, and did not push anything on me! I would recommend ANYONE to this dealership. The care and love my daughter and I felt here was amazing! I'm so happy we are part of the Subaru family! More