Subaru of Little Rock

Used car special I bought a used vehicle that was a sponsored special online. When I went to the dealership they dropped another $1,000 right away without me asking. I I bought a used vehicle that was a sponsored special online. When I went to the dealership they dropped another $1,000 right away without me asking. I loved the vehicle and bought it. 3 days later none of the lights would turn off and the car battery was drained. I brought it to them and they stressed to me it was sold as is, but I just wanted them to look at it and fix it and we could worry about the money later. They had it for 5 hours and called me and said they couldn't figure out how to fix it. I brought it to another dealership and they had it for 5 days. Finally they found out it was the computer system and charged me $1450 to fix it. I called Subaru and asked for the manager and was given the sales manager. I told him how I felt like they knew something was wrong with the vehicle and he assured me they didn't. I believed him and asked that they either pay for the repair or atleast cover half just for good business. He said he would get with the general manager and they would call me back. That was 1.5 weeks ago. Since then I have a friend in the car business and he called the dealerships higher ups and left messages. No return phone calls. This did not feel like a good business deal. You make your own assumption. More

Phenomenal Experience I’m still waiting for my wife’s car to be brought out from detail so we can leave the lot, but Justin was great. Made it feel like a really personal, I’m still waiting for my wife’s car to be brought out from detail so we can leave the lot, but Justin was great. Made it feel like a really personal, and he was just great. He deserves all five of the stars even though he might not think a five star performance exists. I’m proud my wife and I bought a Subaru. If this message finds its way to Justin, take it easy on the detail crew. Mistakes happen, and if some of them are new they especially need a little more patience than the rest. You’re a good guy, and if we decide to get another Subaru in the future we’ll look for you. More

Amazing experience The customer service I received at the Subaru dealership was amazing. I had specific vehicle I looked at online that I wanted to purchase. I let them The customer service I received at the Subaru dealership was amazing. I had specific vehicle I looked at online that I wanted to purchase. I let them know that, and they did everything they could to make sure I left the dealership with it. Victor made sure I was aware of everything that was going on throughout the process of getting approved, and comfortable throughout the wait. I recommend the Subaru dealership to anyone looking for a vehicle, new or used. More

OUTSTANDING Buying Experience Justin S. made our new Outback purchase the easiest, most seamless, and quickest process we have ever had in over 30 years of buying vehicles. He was Justin S. made our new Outback purchase the easiest, most seamless, and quickest process we have ever had in over 30 years of buying vehicles. He was no-nonsense, direct, and backed up everything he said he could and would do. We did 100% of the deal online and we simply came in to pick up the car and sign final paperwork. It was more than worth it to travel from Memphis to Little Rock for this purchase, and we would buy again from Little Rock Subaru with no hesitation. More

Earns his sales Corey at the Little Rock dealership did tell us to expect surveys but that he would try to earn the highest marks. And he did in a big way. We drove 2 Corey at the Little Rock dealership did tell us to expect surveys but that he would try to earn the highest marks. And he did in a big way. We drove 2.5 hours to this dealership and got there pretty late. Im pretty sure we were after hours but Corey stayed, gave a thorough feature explanation, 20 minute test drive, and demonstrated safety features. Wish we could do more to bring attention to that dealership. He went above and beyond to earn this sale. More

Happy when driving off Justin Salazar had everything ready to go when I got there was in there 40 minutes got the car and left very happy! I asked Justin a whole lot of qu Justin Salazar had everything ready to go when I got there was in there 40 minutes got the car and left very happy! I asked Justin a whole lot of questions and he answered every one of them: he is a good salesman. The finance department made sure I got a good interest rate, he even made a exta calls to get a better rate and the GM was involved and made sure the deal happened and I was satisfied. More

satisfied The sales person Blake Oade was able to answer all our questions and concerns Not high pressure We were not an easy sell , we have never bought a Su The sales person Blake Oade was able to answer all our questions and concerns Not high pressure We were not an easy sell , we have never bought a Subaru More

Honest, Receptive, Respectful Justin and Karol gave us incredible service. Justin was inviting and presented a listening ear for the type of vehicle I wanted. He was never pushy, o Justin and Karol gave us incredible service. Justin was inviting and presented a listening ear for the type of vehicle I wanted. He was never pushy, or confrontational when he offered something I didn't like. He really focused on understanding my needs and trying to find a vehicle that would meet them. While on our first test drive my wife arrived at the dealership before we came back. She walked up to the door near 4 or 5 salesmen and no one spoke to her. She walked inside the dealership and still after 5 minutes no one approached her. She told me this and I addressed it with Justin and he immediately led us to the manager, Karol. Karol fully listened to our concerns and said he would address the problem in their morning meeting. I appreciated his honesty and acknowledgment of the issue. We came back the next day with our family and test drove again. We were all in agreement and felt like we were getting an honest deal, so we purchased the vehicle that night. We've had mixed experiences with big purchases in the past, but Justin and Karol made it so enjoyable that we are actually looking forward to dealing with them again in the future. More

Great service. Knowledgeable salesman I had a very specific vehicle in mind. My Salesman listened to my needs and found exactly what I was looking for. He didn't try to push what was on th I had a very specific vehicle in mind. My Salesman listened to my needs and found exactly what I was looking for. He didn't try to push what was on the lot and in fact had to bring a car in from halfway across the State to get me in what I wanted. More

Subaru Forester We had a great experience with Justin S. at the Subaru dealership. All the employees we met with were nice and listened well. Justin was especially h We had a great experience with Justin S. at the Subaru dealership. All the employees we met with were nice and listened well. Justin was especially helpful and friendly. The only thing I was disappointed with was the follow-through on the car facts. I asked 2 different people to tell me the car facts on a specific car and was told this would happen but it never did. More