Subaru of Gwinnett

My husband and I went to your dealership to purchase a new vehicle. We were met by Lance. Lance listened to our questions showed us the vehicle that we wanted. We went on a test drive and during that tim new vehicle. We were met by Lance. Lance listened to our questions showed us the vehicle that we wanted. We went on a test drive and during that time I never felt pressured to buy the vehicle or even to make a deal. Lance gave us room to talk and even waited for me to go back and look at a different model and different colors on the vehicle. What I liked best about Lance was his smile and the salesmanship not to pressure us. I would recommend not only your dealership but I would recommend Lance as the salesperson to ask for. Very satisfied customer Regina Rooks New Subaru Outback Owner More

This dealership rates above all in my opinion. The sales person we worked with when I bought my Forester was outstanding. He made what is usually a difficult thing to do seem so easy. There was no pressur person we worked with when I bought my Forester was outstanding. He made what is usually a difficult thing to do seem so easy. There was no pressure what so ever. The next most difficult thing to do is deal with a dealership's Service Department but that is not the case at this dealership. I have dealt with Jill Thurston the last few times I have had to have regular maintenace service done on my vehicle. She makes the experience easy and we have a couple of laughs while I am there too. She keeps you informed while your vehicle is being serviced. She never has any surprises and is very knowledgeable about the service your vehicle needs. Also, as you are waiting the rest of the staff are very considerate of your needs and take time to ask you if you need anything or just to say hello. The vehicle, the Sales Staff and the Service Staff all combined make this dealership #1. Heather More

When it comes to giving Customer Service, Jill Thurston can't be beat. I have to admit that over the many years that I've been buying cars, I've always been skeptical about returning to the dealerships fo can't be beat. I have to admit that over the many years that I've been buying cars, I've always been skeptical about returning to the dealerships for service. Jill has ended that worry for me! Her honesty and integrity, (and her sense of humor!) are her strongest points. Bottom line - I trust her completely. When she tells me something needs done, I believe her. She listens to my concerns about my car. She spells out exactly what needs to be done, how much it will cost, and how long it will take. If a part needs replaced, and it's small enough to carry, she brings it to me to see. She also keeps me updated as my car is being serviced. When service is complete, she takes time to review everything that has been done, breaks down the cost of the service, and answers any questions that I might have. I couldn't ask for more! I give Jill (and the Subaru of Gwinnett Service Department) a 5 out of 5 Stars rating! More

I went to Subaru of Gwinnett and was very pleased with their service. Chris Davis was my salesman and I couldn't have asked for a better experience. Christopher Davis is an excellent salesman; I would hig their service. Chris Davis was my salesman and I couldn't have asked for a better experience. Christopher Davis is an excellent salesman; I would highly recommend him. He was honest with me about the price and quality of the car, and spoke to me in a friendly "Im here to help" manner. If youre having trouble buying a car, I suggest you go to Subaru of Gwinnett and ask for Christopher Davis. More

Jill Thurston is so good at providing excellent customer service that she makes it look easy. I appreciate her courtesy and honesty. She keeps me informed regarding the progress on my car; the work seems to service that she makes it look easy. I appreciate her courtesy and honesty. She keeps me informed regarding the progress on my car; the work seems to be completed sooner than I expect. There are never any bottom line surprises. I'm always completely satisfied with the maintenance and repairs on my car. This may be a strange thing to say, but it's a pleasant experience. More

I had been researching new cars for months. Lance gave me all the information I needed and when I needed it. He stayed in touch and notified me of specials until the right timing came along. He was neve me all the information I needed and when I needed it. He stayed in touch and notified me of specials until the right timing came along. He was never over push and met my requests. Everyone else at the dealership was friendly and made the experience enjoyable. More

Ihave Been taking my 2 Subaru's in for service since 2004, I have always received Great, Friendly service. I live 2 hours away, even though there is a Dealership closer in Asheville, NC , I would rat 2004, I have always received Great, Friendly service. I live 2 hours away, even though there is a Dealership closer in Asheville, NC , I would rather bring my Cars here for Service. The Parts Department also gives Friendly Prompt service. More

Lance was very helpful, kind, and went out of his way to help me. His customer service was above and beyond! My parents were with me while I was shopping for cars and even they will be back to buy a Subar help me. His customer service was above and beyond! My parents were with me while I was shopping for cars and even they will be back to buy a Subaru from Lance. He is a value to your company and a pleasure to work with! More

Although I have to drive a bit out of my way to go to Subaru of Gwinnett, it is well worth it to me. All the staff are very friendly and helpful. I am greeted quickly and efficiently. If they find any Subaru of Gwinnett, it is well worth it to me. All the staff are very friendly and helpful. I am greeted quickly and efficiently. If they find any additional issues with my car, those issues are explained clearly - and I am told the estimated cost and required time. More

Both Jill and Gary are focused on providing the best service and sales possible. I recommended a friend to Gary and she purchased a new Outback and was very impressed with Gary's knowledge and abil service and sales possible. I recommended a friend to Gary and she purchased a new Outback and was very impressed with Gary's knowledge and ability to work with her in trying to find exactly the right vehicle. She had visited over 10 other varying dealerships and never received the attention given to her by Gary. I brought my own Subaru into the dealership for service and Jill provided her usual OUTSTANDING attention to detail in providing and satisfying all the needed service on my vehicle. I can't speak highly enough about both Jill and Gary and am so fortunate to have a dealership with the high quality of customer service presented at Subaru of Gwinnett. More