Subaru of Gwinnett

I have had my 2007 Subaru Tribeca for 5 years this month and my husband has a 2008 Outback. I take my car in for an oil change every 3,000 miles and I live in Gainesville, GA and I drive to Subaru of Gwinn and my husband has a 2008 Outback. I take my car in for an oil change every 3,000 miles and I live in Gainesville, GA and I drive to Subaru of Gwinnett to have my maintence and any work done. It is mainly because of Jill Thurston that my husband and I return to Gwinnett even tho there are a lot of miles between us. She always makes us feel welcome and cared for and we greatly appreciate that. Jill Thurston is a great asset to Subaru of Gwinnett. Cat Smith More

When I purchased my Forester I was introduced to Jill When I purchased my Forester I was introduced to Jill Thurston who would be my customer service representative. At the time I did not realize that J When I purchased my Forester I was introduced to Jill Thurston who would be my customer service representative. At the time I did not realize that Jill would become the best "go to" person for any questions I might have, any problems, (never have had one), and the most cheerful person one could possibly imagine! What a great spokesperson for you dealership ; More

While it was the overall value of the 2012 Subaru Impreza hatchback that eventually won me over, Lance was definitely one of the best car salesmen that I have had the pleasure of dealing with. On my several hatchback that eventually won me over, Lance was definitely one of the best car salesmen that I have had the pleasure of dealing with. On my several visits to the Subaru of Gwinnett dealership that spanned over a year, he was always friendly and courteous and never pushy. His enthusiasm for the Subaru brand and some related Internet videos sold me on Subaru’s all wheel drive. So after test-driving the competitor’s models and saving up money for over a year, the timing was right when Lance followed up. Also thanks to Jim Heet for showing me the 2011 Impreza WRX. A great car value when it comes to performance, but not as practical from a fuel economy standpoint. But should Subaru ever marry the fuel economy of their 2012 Subaru Impreza with the performance of their BRZ or WRX, I'll be back. More

For several years I have been having my Subaru serviced at Subaru of Gwinnett, and have been quite pleased with the results. Reliability is the key word that applies. My car is reliable, thanks to the ex at Subaru of Gwinnett, and have been quite pleased with the results. Reliability is the key word that applies. My car is reliable, thanks to the excellent maintenance by the mechanics, and I can rely on the service experience to be pleasant and positive. Jill listens, is friendly, thoughtful, considerate and goes over the work needed as well as the invoice with me. She is one of the reasons I am a faithful customer. The extras are much appreciated - a loaner car for big service, the clean restroom, and the very accommodating waiting room. More

I bought my Subaru seven years ago this July and have always been impressed with the service. I get all of my car's maintenance and repairs at Subaru of Gwinnett and have found them to be very thorough always been impressed with the service. I get all of my car's maintenance and repairs at Subaru of Gwinnett and have found them to be very thorough and fair. In particular, I have worked with Jill Thurston for as long as she's been at SOG and she is awesome! Always friendly, helpful and willing to go the extra mile for me. I always recommend Subaru and in particular, Subaru of Gwinnett, to anyone who is looking for a car. More

The sales staff were courteous and knowledgable. They answered all of my questions honestly and directly. The price we agreed upon was fair and the product is great. Lance thoroughly explained the warr answered all of my questions honestly and directly. The price we agreed upon was fair and the product is great. Lance thoroughly explained the warranty, vehicle operations and safety procedures. An excellent car buying experience. This is the second Subaru we have purchased from this dealership. More

Purchased an Outback Limited 3.6R on 6/23/2012. Lance Willhite and Jennifer Hamilton made the purchase experience more like a meeting of new friends rather than the traditional car dealer "boiler room" t Willhite and Jennifer Hamilton made the purchase experience more like a meeting of new friends rather than the traditional car dealer "boiler room" that makes potential car buyers dread the purchase experience. Our purchase replaced a 2006 Outback that was "rear-ended" by a large SUV. While the 2006 Outback was totaled, we were not scratched or hurt in any way. The results of the crash helped us settle on another Outback. Lance and Jennifer made an otherwise unexpected experience pleasant and rewarding for us. I have purchased 15 vehicles over the years from numerous dealers. I can state without reservation that Subaru of Gwinnett has the most customer-oriented sales and service staff of any dealer that I have encountered. While Subaru has a remarkable product, Lance, Jennifer, our service representative Jill Thurston, and the entire SOG crew are without equal anywhere! More

Jill is always great! She is friendly and takes the time to explain what service is needed or completed. Our recent service required some extra time and diagnostic work. Jill kept us updated and never pre to explain what service is needed or completed. Our recent service required some extra time and diagnostic work. Jill kept us updated and never pressured us for any "extras". More

Jill has taken care of my service needs for three years, always giving me good advice and service. Many extra things, like car wash, also. Auto service is very emotional for most people, but Jill is calm, always giving me good advice and service. Many extra things, like car wash, also. Auto service is very emotional for most people, but Jill is calm, informative and takes care of anything that needs doing. She is the best salesperson in the dealership - and she is not in sales! Rich More

I am a proud Subaru owner since 2003 and have been very satisfied with the service and personnel at SOG. I am fortunate to have met Jill Thurston who over the years has been the best car service represent satisfied with the service and personnel at SOG. I am fortunate to have met Jill Thurston who over the years has been the best car service representative I have ever encountered, with excellent customer service. No matter when I call or situation I have, Jill arranges for me to come in for an appointment. As a satisfied customer I rate my experiences on product, service, and customer service. My rating for Jill at SOG is 110% and I look forward to driving my 2003 outback for many more years to come. Thanks Jill!! More