Subaru of Gwinnett

Jill Thurston is the finest customer service representative I have dealt with in any service business. She is unfailingly well prepared and anticipates customers' needs. I go to a Subaru deale representative I have dealt with in any service business. She is unfailingly well prepared and anticipates customers' needs. I go to a Subaru dealership for service because I care about my Forester. I go to Subaru of Gwinnett because of Jill Thurston. More

This is my 2nd Subaru from SOG, Forester for 3 years and now the Tribeca, and Jill has been there to take care of me from the beginning. We gave the Forester to my daughter and she loves it. We KNOW that now the Tribeca, and Jill has been there to take care of me from the beginning. We gave the Forester to my daughter and she loves it. We KNOW that Jill and SOG will take care of my Tribeca and my daughter's Forester. We plan to drive them for a very long time and hope Jill is always there to take care of us. More

Subaru of Gwinnett was an overall great experience for me from the initial e-mail to pulling away in my new car. I emailed Swindia and about 10 emails later we had come to an agreement. When I went to pic from the initial e-mail to pulling away in my new car. I emailed Swindia and about 10 emails later we had come to an agreement. When I went to pick up my new car it was outside waiting on me looking amazing. The paperwork didn't take long at all which was a plus for me because we handled everything through email before I got there. Noone tried to push anything on me that I didn't want. Swindia was very polite and professional. More

Visit was for 30,000 mile check on our Outback. Jill is Visit was for 30,000 mile check on our Outback. Jill is the best! She goes out of her way to make sure all is well. Great service from a great deale Visit was for 30,000 mile check on our Outback. Jill is the best! She goes out of her way to make sure all is well. Great service from a great dealer! More

Swindia was great. Even though the car I wanted was not on their lot she tracked it down and had it delivered from another state. She kept me well informed during the process and even texted me a pic as s on their lot she tracked it down and had it delivered from another state. She kept me well informed during the process and even texted me a pic as soon as it arrived. Very, very sweet and friendly. This is not you normal dealership....they actually care. Thanks guys!!! More

Swindia was great. She tracked down the exact car we wanted, had it shipped from Alabama all the while keeping us fully informed. She even texted me a pic of it when it arrived so we could show people. wanted, had it shipped from Alabama all the while keeping us fully informed. She even texted me a pic of it when it arrived so we could show people. This dealership is very laid back and completely unlike the high pressure sales atmosphere you experience in other dealerships. They just get it...thanks for making it easy. They even took care of everything when we realized the hood got slightly messed up during transport after we noticed a couple of days after we purchased. Again...thanks for that. More

I have been very happy with Subaru of Gwinnett's service dept. I especially commend my long-time service advisor, Jill Thurston. Jill is always very professional and is a pleasure to deal with. I trust an dept. I especially commend my long-time service advisor, Jill Thurston. Jill is always very professional and is a pleasure to deal with. I trust and value her advice on service matters, and know she will take good care of my Forester. I really can't say enough good things about Jill - - she makes makes what could be an intimidating situation (car service) a calm, friendly experience. More

For the past 6-7 years and 3 Outbacks, I have chosen to get my car serviced at SOG. The main reason for this is JILL THURSTON. In fact, I have 2 Subaru dealers closer to me than SOG, but I go out of my w get my car serviced at SOG. The main reason for this is JILL THURSTON. In fact, I have 2 Subaru dealers closer to me than SOG, but I go out of my way to work with Jill. I first met Jill when she was the receptionist at SOG. Now, she's an award winning Subaru Service Person...who knew? I must say, when I buy my next Subaru...it will be Jill's fault...ha! More

I have got to say that Subaru of Gwinnett provided me with the best dealer expierence of my life. I am 60 years old and have dealt with numerous car dealers over the years. Usually I dread the expierenc with the best dealer expierence of my life. I am 60 years old and have dealt with numerous car dealers over the years. Usually I dread the expierence. None of them come remotely close to providing the positive expierence of SOG. I knew what I wanted when I called and worked with Lance over the phone and negoiated the price. No xx, he was very straight forward and came in $600.00 cheaper than any other dealer. Most of the paperwork was done by the time I walked in the door, the car was ready to go. I was selling my 2010 Honda Accord to a third party who was meeting me at SOG to complete the deal. Lance and Mike were very welcoming to my cars' buyers, even though they had nothing to gain from the deal. Lance lent us his desk to complete the transaction. Lance even went out and filled my car up with gas for the new owners. WOW! I was blown away. I can't say enough good things about the guys at SOG, straight forward, honest, no preassure, no hype and the best pricing around. And the best part is I love my new Silver Outback Limited. More

We came to the office in the late afternoon of the last day of the year when the place was quite busy with other customers. Chris was most helpful and knowledgeable and very much concerned about our not ha day of the year when the place was quite busy with other customers. Chris was most helpful and knowledgeable and very much concerned about our not having to wait too long. He explained all the facts and figures very clearly and in a most refreshing and friendly way. He demonstrated a deep knowledge of his business. There was no artificiality or intent to rush us in his behavior – he genuinely wanted to help us find the right vehicle for me – a low-mileage Honda Fit. I am very happy with my new car – thanks to Chris - and I highly recommend his first-class sales service. If there should be any question regarding this or another vehicle in the future I shall contact Chris and ask for his excellent advice. More