Subaru of Gwinnett

I have been working with Jill since May 2008 when I purchased my Subaru Impreza. She has always been very professional. She keeps me up-to-date on what is going on and the status of my service work. purchased my Subaru Impreza. She has always been very professional. She keeps me up-to-date on what is going on and the status of my service work. She does a great job and Subaru of Gwinnett is lucky to have her. More

My experience with Subaru of Gwinnett was exceptional. Lance was incredibly helpful and made custom ordering my Forester XT Touring smooth and easy. Although there was a glitch in the ordering process wh Lance was incredibly helpful and made custom ordering my Forester XT Touring smooth and easy. Although there was a glitch in the ordering process when Subaru of America missed the promised delivery window by several weeks, Lance, Jennifer and SOG stepped up on my behalf to make everything right. The extra weeks of waiting were worth it - and I absolutely love my Forester! I would highly recommend buying your next vehicle from Subaru of Gwinnett! Thank you again Lance and Jennifer! More

I originally rated my experience with SoG as a 5 on Dealerrater, but since then I have been disappointed in my experience. I was told when test driving the car about how they have someone there that i Dealerrater, but since then I have been disappointed in my experience. I was told when test driving the car about how they have someone there that is an expert in modding vehicles and that though i was concerned with the car having enough power, that they regularly make changes to the 2.5i that adds power, like tuning.chipping. Turns out none of these are options on the 2.5i. I feel like it was an honest mistake that sales person made, but I'm surprised at how little the dealer cares about the mistake. the sales manager didn't return my call, the GM Steve Kendricks didn't return my call, but had the service manager call. the service manager was very nice but passed me an option that might work and wished me luck. I didn't pay that much money for a car, just to go and experiment on things that might work. One person told me to try lighter tires to make better use of what power i have, but when i talked to the dealer they said thats not going to make much difference. Last week the service manager said it would. I'm very open to solutions, but 6 months of investigating this with little help is aggravating. I should not have to spend my money hoping to someday make this car the car that was sold to me. Its disappointing that no one at the dealer will own the mistake and help me with the experimentation that they want me to do. I even asked if they have light wheels i could try to see if it matters. no response. i asked if they would help me out with trading the car on one with more power and i didn't get a response to that either. i like the salesman at SoG and I've referred people to him - i would buy another car from him. I just don't think i should have to deal with their mistake all on my own. its very disappointing that the management there is not concerned with this enough to contact me. More

I am providing this review because I find Subaru of I am providing this review because I find Subaru of Gwinnett to be exceptional! Most particularly the service manager and her friendly,professional," I am providing this review because I find Subaru of Gwinnett to be exceptional! Most particularly the service manager and her friendly,professional,"treats clients like family...Subaru Family...perspective! I am a first time Subaru OUTBACK owner and really appreciate the attentiveness and assistance as I became familiar with my new vehicle. The relationship and care has continued on as my car has now reached the 45000 mile marker! The facility is also exceptional ALWAYS exceptionally clean ,welcoming,and comfortable! The service personnel are attentive and right on target every time! 43e I have never had to bring my auto back due to any service issue. Thanks to everyone at Subaru of Gwinnett for contributing to my love of my Outback! Rita Csonka More

Can't say enough good things about Jill. She is consciencious (sp?), knowledgeable about my vehicle and other subaru models, and she goes above and beyond to get me in and out of the dealership as consciencious (sp?), knowledgeable about my vehicle and other subaru models, and she goes above and beyond to get me in and out of the dealership as quickly as possible. I trust Jill completely. More

I have had my 2007 Subaru Tribeca for 5 years this month and my husband has a 2008 Outback. I take my car in for an oil change every 3,000 miles and I live in Gainesville, GA and I drive to Subaru of Gwinn and my husband has a 2008 Outback. I take my car in for an oil change every 3,000 miles and I live in Gainesville, GA and I drive to Subaru of Gwinnett to have my maintence and any work done. It is mainly because of Jill Thurston that my husband and I return to Gwinnett even tho there are a lot of miles between us. She always makes us feel welcome and cared for and we greatly appreciate that. Jill Thurston is a great asset to Subaru of Gwinnett. Cat Smith More

When I purchased my Forester I was introduced to Jill When I purchased my Forester I was introduced to Jill Thurston who would be my customer service representative. At the time I did not realize that J When I purchased my Forester I was introduced to Jill Thurston who would be my customer service representative. At the time I did not realize that Jill would become the best "go to" person for any questions I might have, any problems, (never have had one), and the most cheerful person one could possibly imagine! What a great spokesperson for you dealership ; More

While it was the overall value of the 2012 Subaru Impreza hatchback that eventually won me over, Lance was definitely one of the best car salesmen that I have had the pleasure of dealing with. On my several hatchback that eventually won me over, Lance was definitely one of the best car salesmen that I have had the pleasure of dealing with. On my several visits to the Subaru of Gwinnett dealership that spanned over a year, he was always friendly and courteous and never pushy. His enthusiasm for the Subaru brand and some related Internet videos sold me on Subaru’s all wheel drive. So after test-driving the competitor’s models and saving up money for over a year, the timing was right when Lance followed up. Also thanks to Jim Heet for showing me the 2011 Impreza WRX. A great car value when it comes to performance, but not as practical from a fuel economy standpoint. But should Subaru ever marry the fuel economy of their 2012 Subaru Impreza with the performance of their BRZ or WRX, I'll be back. More

For several years I have been having my Subaru serviced at Subaru of Gwinnett, and have been quite pleased with the results. Reliability is the key word that applies. My car is reliable, thanks to the ex at Subaru of Gwinnett, and have been quite pleased with the results. Reliability is the key word that applies. My car is reliable, thanks to the excellent maintenance by the mechanics, and I can rely on the service experience to be pleasant and positive. Jill listens, is friendly, thoughtful, considerate and goes over the work needed as well as the invoice with me. She is one of the reasons I am a faithful customer. The extras are much appreciated - a loaner car for big service, the clean restroom, and the very accommodating waiting room. More

I bought my Subaru seven years ago this July and have always been impressed with the service. I get all of my car's maintenance and repairs at Subaru of Gwinnett and have found them to be very thorough always been impressed with the service. I get all of my car's maintenance and repairs at Subaru of Gwinnett and have found them to be very thorough and fair. In particular, I have worked with Jill Thurston for as long as she's been at SOG and she is awesome! Always friendly, helpful and willing to go the extra mile for me. I always recommend Subaru and in particular, Subaru of Gwinnett, to anyone who is looking for a car. More