Subaru of Gwinnett

Jim Heet is a great salesperson and we are happy with our purchases! He helped my husband with his initial inquiries about new-v-used, based on his own job in outside sales, in which his mileage burns throu purchases! He helped my husband with his initial inquiries about new-v-used, based on his own job in outside sales, in which his mileage burns through warranties before the car is paid off. The next day or so Jim spent all day with us - first setting up my husband in a new Outback...then getting me set up in a new Forester. Third Subaru for my husband (his daughter is still driving his first, a 1999) and 1st for me; I'm very excited about making us an all-Subaru family! We really enjoyed working with Jim and frankly I hope he still works at the dealership in 5 years when Robert is ready for his next new Subaru :-) Also, my husband has made friends with Jill and Lisa, having been in a few times for service. He introduced me to them on this visit, and they were very friendly and fun in helping us pass the time during our long day at the dealership. They also both shared with me about the Forester and helped me decide to go for it. We also worked with Jen and another nice man (who's name I can't recall) in Financing. From what we can tell, everyone who works at this dealership is top-notch, and we are looking forward to getting all of our service done here going forward. Thanks! More

This was our first experience with a Subaru dealership. Lance was great! He was very prompt responding to an email quote last night. He was very professional and was very knowledgeable of the vehicle we Lance was great! He was very prompt responding to an email quote last night. He was very professional and was very knowledgeable of the vehicle we were interested in. Upon arrival he made us feel very comfortable. We would most certainly recommend Subaru and Lance to others. In fact my brother in law bought an Outback several weeks ago from Subara of Gwinnett and Lance. More

Worth the drive from Asheville NC. Jim Heet is the man. He worked with us on price and couldn't have been a nicer guy. We love our 2010 Forester and will certainly recommend Subaru of Gwinnett to our frien He worked with us on price and couldn't have been a nicer guy. We love our 2010 Forester and will certainly recommend Subaru of Gwinnett to our friends and family. They provided a CARFAX and wer. More

We had a very good experience. The salesperson, Lance Willhite, was pleasant and professional. He gave us information without being "pushy". He even let us bring our dog inside on this hot day. We wer Willhite, was pleasant and professional. He gave us information without being "pushy". He even let us bring our dog inside on this hot day. We were very pleased with the way we were treated--and with the great Subaru product. More

We came to have a car serviced and ended up buy a car as well. We have been using SOG for service for quite some time even though it is a 25 mile drive for us. The staff and the service have been well wor well. We have been using SOG for service for quite some time even though it is a 25 mile drive for us. The staff and the service have been well worth the time and distance. We always feel welcome when we arrive. Staff are warm and friendly, but they are also very professional. Any problems are explained clearly and solutions are offered. They also point out when a problem is not urgent and could wait for a future visit. (Although she was not there on the day of this particular visit, we have also worked with Jill Thurston.) We ended up buying our second Subaru during this visit. We had been thinking about it for some time. As it happened, the right car was on the lot on this day. Lance Willhite was great to work with. Lots of good information but no pressure. Jennifer Chupp made the paperwork process most along quickly and smoothly. I usually hate the car buying experience, but not this time. I left the dealership feeling really happy about the purchase instead of frustrated (like I do in a high-pressure sales situation). I don't intend to buy another car soon, but if that time comes, it will be a Subaru and SOG is where I will go. More

Our experience at Subaru of Gwinnett was great. The sales represenatives were not pushy and were very helpful and attentive. Mr. Venzant was a pleasant salesman with a good attitude. Ms. Chupp was al sales represenatives were not pushy and were very helpful and attentive. Mr. Venzant was a pleasant salesman with a good attitude. Ms. Chupp was also very professional and positive in finalizing our contract. The purchace process was quick and did not involve them pushing a lot of extra accessories we did not need. Subaru vehicles are receomended by consumer reports. Based on this, we decided to check them out. This dealership and their vehicles met our family's high customer service expectation. More

Great service at a great price and the service personnel are fine. However the requirement of having to say this in 250 characters is quite annoying. You should not impose this on your customers who are oth are fine. However the requirement of having to say this in 250 characters is quite annoying. You should not impose this on your customers who are otherwise satisfied with the service. Do you wish me to remain a customer. More

My car buying experience was very easy. It really was as simple as test driving the car and then buying it. Even the wait was short. The trade-in process was also very easy and their first offer was very simple as test driving the car and then buying it. Even the wait was short. The trade-in process was also very easy and their first offer was very fair. My salesperson Gary is knowledgeable and very laid back, although I have to admin that I was already sold on the car. I would highly recommend Subaru Gwinnett. More

My family's buying experience at Subaru of Gwinnett was great. We were greated by our salesman, Lance Willhite, and were immediately impressed with his friendliness and enthusiasm to meet our buying needs. great. We were greated by our salesman, Lance Willhite, and were immediately impressed with his friendliness and enthusiasm to meet our buying needs. He was willing to answer EVERY question that was asked and explained each feature of the Subaru Outback. There was no pressure whatsoever to "make the deal today" during our exchange. That was a very comforting facet of our visit. My family was just looking to see what type of vehicle we wanted to replace our Honda Accord with and truly had no intention of buying on the day of the visit. The atmosphere of the dealership provided a level of buying comfort that convinced my family to make a purchase on our very first visit. My brother has been a long-time Subaru owner and has maintained a service relationship with Subaru of Gwinnett for many years. He convinced my wife and I to take a look at the new Outback and specifically mentioned this dealership. Our expectations were high and each was not only met, but exceeded by our salesman, Lance. The only reason the "Price" score is a 4 and not a 5 is because we did not have time to shop and compare the price we received from this dealership to other Atlanta Subaru dealers. With that said, I believe quality service is more important than a few dollars savings at another dealer. I look forward to working with the service department and I will consider this dealership for future vehicles. I will certainly give Lance my business when I purchase my next Subaru.....probably for my children. More

Lance Willhite and Tom Reddin were true professionals and a pleasure to work with. For someone new to automotive sales, Lance was very knowledgeable & and his manner really put my wife & I at ease. Tom Reddi a pleasure to work with. For someone new to automotive sales, Lance was very knowledgeable & and his manner really put my wife & I at ease. Tom Reddin's experience in the industry also showed and made the whole experience very positive. We are extremely happy with our purchase, and highly recommend doing business with Subaru of Gwinnett. More