Subaru of Gwinnett

Swindia Matos is by far the best car salesperson I have ever dealt with. I negotiate contracts and issue resolutions all the time as part of my profession and so I have really never enjoyed nor liked the ever dealt with. I negotiate contracts and issue resolutions all the time as part of my profession and so I have really never enjoyed nor liked the style of any car salesperson. She has an at ease, friendly, straight-forward personal style that makes buying a car almost enjoyable. I would recommend anyone to ask for her. I enjoyed the experience negotiating the purchase of a 2013 Crosstrek for my youngest son so much I returned to see Swindia two weeks later and assisted my older son in the purchase of a 2014 Forester 2.0XT Touring. I never thought I would ever say I respect and enjoy working with a new car salesperson, but I do Swindia! More

As a single woman trying to manage all of the busy moving pieces that make up a full life, I recently had to unexpectedly replace my beloved Forester of 9 years. I already knew I wanted another Forester bec pieces that make up a full life, I recently had to unexpectedly replace my beloved Forester of 9 years. I already knew I wanted another Forester because my girl, Ruby, had performed so well for me in the 9 years I owned her, including superior safety in a serious roll-over accident. Buying a car was yet one more thing I did not have the energy, the desire to the time to do. I did not want to deal with slick salesmen, and I did not want to exceed my budget. I tried several dealers inside and outside of GA, and then I went to Gwinnett Subaru. After having dealt with SIX other dealers over several days prior to talking with and meeting Chris Davis at Gwinnett Subaru, I had become jaded and suspicious of most car dealers and their numbers games. Chris proved me wrong immediately by quickly demonstrating his understanding of my needs, and by showing me the respect I believe should be shown to any potential customer. Chris is not the typical "car salesman". He is knowedgeable about his product, his market, and he truly seeks to understand your unique personal situation before discussing vehicles and opportunities. I can, without reservation, commend Chris Davis and Gwinnett Subaru for excellent customer service, product knowledge, and the easiest car buying experience I've ever encountered. Chris and his team quickly understood my needs and my budget, and worked tirelessly to match me up with the right car and the right price with as little stress as possible. If you are in the market for a pre-owned Subaru, call Chris. You won't be disappointed. I will go so far as to say he may even change your mind about the negative stereotypical used car salesman. Thanks Chris, you rock! More

I hate to be the only negative review for this dealer but I feel it is necessary to post. I was trying to negotiate a car purchase while out of town. We selected a vehicle of interest, my wife went to I feel it is necessary to post. I was trying to negotiate a car purchase while out of town. We selected a vehicle of interest, my wife went to the dealership, test drove the vehicle, and then left it to me to negotiate. The test drive was on a Monday. I applied for financing with Chris Davis and provided all my information and was approved. I received a sales figure from Chris late Tuesday with instructions on what needed to be done to hold the car until I could get by Friday to sign the papers. Chris' e-mail read, "I'm leaving the showroom now, but will be back in morning. Call me if you need anything right away. We could hold vehicle w/ copy of DL ( both ), insurance card and I'll send you a Buyer's Order, please sign and send back. Then we will hold vehicle until Friday." On Wednesday I sent in the documents he requested and never heard a word back from Chris. I e-mailed him twice and called once and left a voicemail. I sent an e-mail to the manager and Chris finally replied back near 7PM (closing time) and told me the car we wanted was sold that morning to another person. I expressed my disappointment and questioned why he didn't contact me back to let me know there was another interested party. I copied Stephen Lucas the manager. The next day I received the following from Stephen Lucas: "I am sorry that we were unable to complete the deal on the Tribeca. It is the nature of our business that we get lots of people coming to the dealership saying that they are ready, willing and able to buy a vehicle from us. Unfortunately most of those people do not follow through with what they say, that’s sales. It is because of this, that the business as a whole, has a rule of first come first serve and we do not hold cars on someone’s word or good intentions." This was contrary to Chris' statement above. Again, I hate to be the only negative post but people in my situation need to know this. You are told one thing by one person and then another by the other. They should have had the decency to contact me right away to let me know so I could have made appropriate arrangements. We are definitely purchasing a car within a week but it definitely won't be from this dealership. More

We worked with Lance over a period of 3 months to buy a new car. He really never came across as a car sales rep. It was a No Pressure transaction starting out with finding the right car and a very good pri new car. He really never came across as a car sales rep. It was a No Pressure transaction starting out with finding the right car and a very good price. He worked with us to understand our needs, and delivered the right car at the right time (when we were ready to buy), and gave us a great price. This car buying experience was the most pleasurable, something that seldom happens at a car dealership. I would certainly work with Lance for our next car purchase. More