Subaru of Gwinnett

My husband and I had a great experience buying my new 2013 Subaru Impreza. The process was surprisingly quick and easy--we loved the car, had a great test drive, and bought it and drove it away that day 2013 Subaru Impreza. The process was surprisingly quick and easy--we loved the car, had a great test drive, and bought it and drove it away that day! More

Worked with Jill for my scheduled service, and as always, Jill was excellent and courteous. Jill is always great to work with, and the customer service lounge area is great. Jill was excellent and courteous. Jill is always great to work with, and the customer service lounge area is great. More

Lance W. and everyone at Subaru of Gwinnett were awesome! I have never had a better car buying experience. Lance was the most well-informed car salesman I have ever had. He answered all my questions and neve I have never had a better car buying experience. Lance was the most well-informed car salesman I have ever had. He answered all my questions and never put any pressure on me to "But right now or the deal will be gone tomorrow." Subaru of Gwinnett and Lance Willhite are the way car buying should be! I can't recommend them enough. More

We are owners of a 2009 Forester purchased from SOG and we just bought a used 2011 Tribeca. As expected, we were treated with the utmost respect by all employees. Working with Lance was beyond wonderful. we just bought a used 2011 Tribeca. As expected, we were treated with the utmost respect by all employees. Working with Lance was beyond wonderful. Jill has taken care of us and our car since 2009 and one of the main reasons we returned to SOG. Now, we add Lance to our list of favorite car people! You can't go wrong shopping at SOG! More

I recently had the tires on my '03 Legacy replaced at Subaru of Gwinnett. There is a Subaru dealer closer to my home, but I have found over the years that I always prefer to deal with Jill--she is unfai Subaru of Gwinnett. There is a Subaru dealer closer to my home, but I have found over the years that I always prefer to deal with Jill--she is unfailingly pleasant, gracious, professional, and helpful, and in the past has been willing to work with me when I had complicated repair and servicing issues. My recent experience was no exception--Jill gave me a clear quote over the phone, and I was confident the tires she recommended were the best choice for my vehicle. The work was completed in a very reasonable amount of time, and as always I was treated with utmost courtesy by Jill and the rest of the staff. It is good to know Jill is there--as a Subaru owner I consider her a real resource! More

We would like to say thank you to Gary Sikes, Jennifer Hamilton, and Jill Thurston for continuing to offer a rewarding experience at Subaru of Gwinnett (SOG). Yesterday, we purchased our third Subaru fro Hamilton, and Jill Thurston for continuing to offer a rewarding experience at Subaru of Gwinnett (SOG). Yesterday, we purchased our third Subaru from SOG, and needless to say, we are very excited about our purchase. Each time, Gary and Jennifer have helped us with our purchases. The process has always been hassle free, and we have always received a friendly reception. We have dealt with Gary and Jennifer so much, that it was so easy to handle the preliminaries on the telephone for this purchase before traveling the distance to SOG. We live in Columbus, GA, which ia about 1 hour and 45 minutes away from SOG. We have continued to use SOG for the scheduled service of our past vehicles. Why do we drive so far? Well, the local Subaru dealer has not offered a very courteous experience. Metro Atlanta is not that far away. We travel there so much for leisure, which makes sense for us to schedule our SOG service visits when we are in the area. As a result of our continuous great experience at SOG, we will continue to drive the distance to care for our vehicle. Jill Thurston was not present yesterday during our third purchase, but we have relied on her in the past, and we will continue to rely on her for service related issues. The drive home yesterday was wonderful! Our 2012 Subaru Legacy 2.5i Limited rode smoothly, and we constantly noticed people looking at our new vehicle as they passed us on the expressway. As an avid Subaru owners, this new vehicle and its options surpassed our expectations. We are very happy with our experience at SOG. Also, we are excited about our new purchase. More

Lance was very helpful and friendly. Everyone that I came in contact with made me feel welcome and that they appreciated my business and I felt no pressure through the whole buying experience. Mihaela, came in contact with made me feel welcome and that they appreciated my business and I felt no pressure through the whole buying experience. Mihaela, who I learned has only been at this location a few days was very nice as well and worked with my salesperson Lance to get me a great rate and through the paperwork for buying my new Crossfire convertible in no time at all. It seemed as though the had been doing together for years based on how smoothly they worked togehter to take care of me during my purchase. The atmosphere was very comfortable in this small dealership, much more laid back and no where near the pressure you feel at some of the larger dealers in the area. None of the back and forth haggling and trips to talk to managers for secret conversation. They were up front about everything and took time to go over maintenance records and a CARFAX report for the car I was considering. I would definitely go back to them when it is time for my next automobile purchase. Overall, it was a great experience and I am enjoying my first few days with the top down thanks to the good people at Subaru of Gwinnett! More

I would recommend this dealership to anyone looking for a new car. In dealing with other dealerships, even ones that give good service, I have always had to have my guard up against being charged too much. H new car. In dealing with other dealerships, even ones that give good service, I have always had to have my guard up against being charged too much. However, at Subaru of Gwinnett both Jennifer and Lance were on *my* team to help me into a new car. My husband and I had a relaxed buying experience...from getting a good amount for my trade to negotiating a reasonable price and finding good financing. More

We purchased a used 2010 Mazda3 from this dealership. Chris Davis helped us and was extremely helpful. He went above and beyond to give us important information regarding the car and was our advocate the Chris Davis helped us and was extremely helpful. He went above and beyond to give us important information regarding the car and was our advocate the day we bought it. We would definitely do business with him again. More

For some time, our family has been in the market for a safe, fuel-efficient, affordable SUV, and after reading numerous reviews, we were attracted to both the Toyota Highlander and the Subaru Outback. We safe, fuel-efficient, affordable SUV, and after reading numerous reviews, we were attracted to both the Toyota Highlander and the Subaru Outback. We had a terrific experience with a Toyota dealership and salesperson, so we were fairly certain that we’d go with the Highlander. But we decided to go to a Subaru dealership and check out the Outback before making our decision. At this first dealership, we learned a fair amount about the car and we liked it after driving it; however, the overall experience at that dealership, was nightmarish, or at best bizarre. The salesman started pressuring us only minutes after we’d driven a car. In discussing money and payment options, we felt that he was attempting to psychologically corner us. In a surreal scene straight out of comic books, we sat through a lengthy game of switcheroo from salesman to manager. By the end of the good cop/bad cop session, we were exhausted and incredulous at the way we'd been treated. When we left that first Subaru dealership, we started doubting whether we even wanted a Subaru! But we renewed our determination and decided to email several other dealerships in the Atlanta area, just to see what kind of response we’d get. From the beginning, one dealership, Subaru of Gwinnett, got our attention. The salesman who responded to our list of questions answered each one with directness and politeness—and with absolutely no pressure. We asked more questions. We got more straightforward, considerate answers. So we contacted the salesman, Gary Sikes, and had a good talk with him. We decided to go in for a visit and, again, Gary treated us well. He listened to everything we said and understood that we were exploring options. He made us feel comfortable about taking our time, answered every question we had, and explained various technical features of the car in clear layman’s terms. After learning about prices, we took a short break, went to lunch so we could discuss what we’d learned from Gary, and returned that afternoon to buy the Outback. Again, Gary took us through the paperwork with ease, introduced us to the great manager, Jennifer, and we had a completely pleasant experience . Now that we’re new Subaru owners, we’re like kids wanting to drive our beautiful car! Largely because of Gary Sikes’s great listening and his respectful, low-key, direct manner of talking about the cars he sells, we became comfortable and convinced we were making the best decision to go with a Subaru from Subaru of Gwinnett. We’re deeply grateful to Gary and will recommend him and Subaru of Gwinnett to our friends. More