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Subaru of Gwinnett
Duluth, GA
5,182 Reviews
Welcome! We are thrilled to finally be in our brand new state-of-the-art facility while repurposing our old building at 2920 Satellite Blvd for Subaru Certified Pre-Owned & Pre-Owed Vehicle sales.
From Duluth to Lawrenceville. Alpharetta to Roswell. Even Atlanta, Cumming, Kennesaw, Columbus, and Macon; Subaru customers come from all over to buy, lease and service their Subaru at Subaru of Gwinnett. No wonder why, year after year, Gwinnett is the first choice to fulfill all of your Subaru needs. Conveniently located off of I-85!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 5,182 reviews
July 08, 2013
I hate to be the only negative review for this dealer but I feel it is necessary to post. I was trying to negotiate a car purchase while out of town. We selected a vehicle of interest, my wife went to I feel it is necessary to post. I was trying to negotiate a car purchase while out of town. We selected a vehicle of interest, my wife went to the dealership, test drove the vehicle, and then left it to me to negotiate. The test drive was on a Monday. I applied for financing with Chris Davis and provided all my information and was approved. I received a sales figure from Chris late Tuesday with instructions on what needed to be done to hold the car until I could get by Friday to sign the papers. Chris' e-mail read, "I'm leaving the showroom now, but will be back in morning. Call me if you need anything right away. We could hold vehicle w/ copy of DL ( both ), insurance card and I'll send you a Buyer's Order, please sign and send back. Then we will hold vehicle until Friday." On Wednesday I sent in the documents he requested and never heard a word back from Chris. I e-mailed him twice and called once and left a voicemail. I sent an e-mail to the manager and Chris finally replied back near 7PM (closing time) and told me the car we wanted was sold that morning to another person. I expressed my disappointment and questioned why he didn't contact me back to let me know there was another interested party. I copied Stephen Lucas the manager. The next day I received the following from Stephen Lucas: "I am sorry that we were unable to complete the deal on the Tribeca. It is the nature of our business that we get lots of people coming to the dealership saying that they are ready, willing and able to buy a vehicle from us. Unfortunately most of those people do not follow through with what they say, that’s sales. It is because of this, that the business as a whole, has a rule of first come first serve and we do not hold cars on someone’s word or good intentions." This was contrary to Chris' statement above. Again, I hate to be the only negative post but people in my situation need to know this. You are told one thing by one person and then another by the other. They should have had the decency to contact me right away to let me know so I could have made appropriate arrangements. We are definitely purchasing a car within a week but it definitely won't be from this dealership. More
by dn5864
Employees Worked With
Stephen Lucas
July 07, 2013
We worked with Lance over a period of 3 months to buy a new car. He really never came across as a car sales rep. It was a No Pressure transaction starting out with finding the right car and a very good pri new car. He really never came across as a car sales rep. It was a No Pressure transaction starting out with finding the right car and a very good price. He worked with us to understand our needs, and delivered the right car at the right time (when we were ready to buy), and gave us a great price. This car buying experience was the most pleasurable, something that seldom happens at a car dealership. I would certainly work with Lance for our next car purchase. More
by Shardul
Employees Worked With
July 04, 2013
Even though we didn't find our ideal car at this dealership, I just wanted to write a review to applaud Chris Davis for his helpfulness, kindness and sense of understanding for our situation and nee dealership, I just wanted to write a review to applaud Chris Davis for his helpfulness, kindness and sense of understanding for our situation and needs. He was incredibly helpful throughout the whole process and didn't make me feel like we were wasting his time with not being sure that we wanted the car after a test-drive. He offered to still give us advice if we found our perfect car somewhere else, and that to me goes "above and beyond"! I will definitely be sending my friends and family to see him if they are looking for another car, and if we ever have need of buying or trading our car in, I will be coming back to see Chris. Thanks so much Chris! Sincerely, Kim Morrell More
by klmv1
July 03, 2013
I had done considerable research on the Forester and had decided I wanted to buy one if I could work out a deal. I had come across Subaru of Gwinnett online and read the comments by people who had used them decided I wanted to buy one if I could work out a deal. I had come across Subaru of Gwinnett online and read the comments by people who had used them. All were positive. I had put in a general request online about being intersted in a Forester, and Swindia had contacted me and given me some basic information about prices, which seemed fair. I told her what I wanted (a entry-level Forester that is automatic that was a light color) and she emailed me that she had just gotten a white and a silver Forester in. I made an appointment, and my wife and I went down, took the car we wanted to trade, and test drove the silver Forester. It drove well for my wife (who will be the primary driver) and I liked it too. Swindia was always helpful, giving us information and explaining the pricing and other things. I enjoyed working with her and felt no pressure to buy. She even helped me get a small price break. Everyone in the dealership was nice and helpful, and they all liked dogs and let us bring our rat terrier in and made a lot over him, giving him teats and so forth. We had a pleasant experience, got a car at t fair price, and drove it out that afternoon. I recommend the dealership and Swindia. She was a lot of fun to work with. More
by mgmoran2
July 01, 2013
Everything about our experience with Subaru of Gwinnett was great, especially working with Lance Willhite. The process was easy, stress-free and pleasant. Thanks Lance! was great, especially working with Lance Willhite. The process was easy, stress-free and pleasant. Thanks Lance! More
by karoledavis
Employees Worked With
June 30, 2013
I had narrowed down the car I wanted, including the features and color choices, before we stumbled upon Swindia Matos thru online searches. And what a lucky thing it was! Helpful from the start, she features and color choices, before we stumbled upon Swindia Matos thru online searches. And what a lucky thing it was! Helpful from the start, she was never pushy or annoyed throughout the entire negotiating process. She even came to pick me up at my house as I didn't have a car or a ride to the dealership to pick up my car! Her attitude made the whole new car purchase a wonderful experience. I would definitely recommend Subaru of Gwinnett, and Swindia in particular! More
by IrmDiorio
June 30, 2013
From initial email contact through the completion of the sale, Trina was friendly, professional, competent, and customer focused. The transaction was completed in a timely fashion and we are delighted wit sale, Trina was friendly, professional, competent, and customer focused. The transaction was completed in a timely fashion and we are delighted with our new Forrester. Based on our research, the price was fair. More
by Mommyhugs
Employees Worked With
Trina Richardson-Mack
June 27, 2013
My experience at this dealership was terrific! I was helped by Swindia and Trina and both were very helpful and attentive towards my questions and needs regarding purchasing my car. The process was the helped by Swindia and Trina and both were very helpful and attentive towards my questions and needs regarding purchasing my car. The process was the quickest I've ever experienced at a dealership and I will definitely return when purchasing another car in the future. More
by dsforsman
Employees Worked With
Trina Richardson-Mack
June 25, 2013
Great overall experience and a SUPER price on my new Crosstrek. We worked with Trina and she made our experience great. I highly recommend visiting this dealership Crosstrek. We worked with Trina and she made our experience great. I highly recommend visiting this dealership More
by Jim Ware
Employees Worked With
Trina
June 24, 2013
Very, very smooth and pleasant experience. Thank you Swindia! No pressure from day one. I was actually looking at Ford and Toyota before that time but their poor service made me move one. I have owne Swindia! No pressure from day one. I was actually looking at Ford and Toyota before that time but their poor service made me move one. I have owned an F-150 for going on 11 years and wanted to stick with Ford but their poor dealership and BS made me move on and look elsewhere. Subaru is just easy. No stress, no hassle, and come back whenever and buy. Thank you again and I highly recommend. I have already advised a friend to use Subaru of GC. Thank you! More
by DennisPishock
