Subaru of Gwinnett

We would like to say that everyone in new car sales stepped up to correct all concerns my wife and I had during our vehicle purchase. We are pleased to see the core values Subaru of Gwinnett has stood stepped up to correct all concerns my wife and I had during our vehicle purchase. We are pleased to see the core values Subaru of Gwinnett has stood by are still important to the new car staff and their dedication to customer retention is still as strong as it ever was. We would like to especially thank Jennifer who went above and beyond, working on her day off, to help us close the deal we wanted. Subaru of Gwinnett will always be our place for new vehicle purchases. More

That was by far the best car buying experience I have every had. Lance was great to work with throughout the whole process. He helped me find the exact vehicle I was looking for. I will recommend this de every had. Lance was great to work with throughout the whole process. He helped me find the exact vehicle I was looking for. I will recommend this dealership for sure and will enjoy working with them for years to come. More

We bought a car we saw online. Drove up from Florida after securing the deal. All was exactly as advertised. Chris Davis did a great job keeping us informed during the whole process. Would definitely after securing the deal. All was exactly as advertised. Chris Davis did a great job keeping us informed during the whole process. Would definitely recommend working with Subaru of Gwinnett and Chris Davis. More

Swindia made the entire sales experience a pleasure. She was very knowledgeable about the Impreza and answered all my questions. Everyone I worked with during the buying process was very professional and co was very knowledgeable about the Impreza and answered all my questions. Everyone I worked with during the buying process was very professional and courteous. Looking forward to another purchase in the future. More

Swindia was very professional and courteous during the entire car buying experience. I had to order the car, and she kept me informed of the status of my car during the entire process. She explained the entire car buying experience. I had to order the car, and she kept me informed of the status of my car during the entire process. She explained the paperwork thoroughly, and was even able to help find me a better rate on the loan. Overall I am beyond satisfied with the way Swindia treated me and I love my WRX. More

My experience at Subaru of Gwinnett was fantastic. In late summer 2012, I purchased a new Impreza at a different dealership where my experience was very unsatisfying. Several months later the paint on my late summer 2012, I purchased a new Impreza at a different dealership where my experience was very unsatisfying. Several months later the paint on my bumper started peeling. I decided I would not return to the dealership of purchase. Instead, I went to Subaru of Gwinnett, as it had very positive online reviews. The paint issue was deemed a defect that Subaru of America and Subaru of Gwinnett were willing to fix at no charge to me. Through this process Jill Thurston and Nelson in service were extremely helpful, friendly, accommodating and prompt with communications. Jill gave me a very comfortable 2012 Outback to drive while the paint was being fixed at a local body shop, again at no cost to me. When the body shop had finished the job, several issues of quality were noticed. Jill was extremely apologetic, sent my car back and arranged for the bumper to be replaced completely. When I picked up my car, the exterior looked as good as the day I bought it, but paint splatter had gotten on the cloth of the cargo cover. Jill was extremely apologetic, replace the cargo cover (again at no charge to me) and even offered a complimentary interior and exterior detailing the next time I had my car serviced. Easily, this situation could have been very negative, but Subaru of Gwinnett, and Jill especially, resolved all issues in a prompt, professional, responsible and courteous manner. Jill really went the extra mile to make things right. Her efforts were very effective, as I left this experience feeling extremely satisfied. I definitely recommend Subaru of Gwinnett. More

Great working with Swindia! She was great, and process was seamless. She had everything ready when we showed up so it was quick too! Great new Subaru for our family! was seamless. She had everything ready when we showed up so it was quick too! Great new Subaru for our family! More

Subaru of Gwinnett made the car buying process simple and stress free. They found exactly what I wanted at a fair price and limited the amount of time it took to get behind the wheel of my new Forester. I wo stress free. They found exactly what I wanted at a fair price and limited the amount of time it took to get behind the wheel of my new Forester. I would highly recommend stopping by if you're in the market for a new car. More

My wife and I buy a new car only about every 10 years so we have little experience. After doing extensive research we arrived at Subaru as one of our top choices. Armed with all of the "how to" from sourc we have little experience. After doing extensive research we arrived at Subaru as one of our top choices. Armed with all of the "how to" from sources like Consumer Reports and invoice prices from the internet we sent out requests for quotes. Ms. Matos was the first Subaru dealership to reply and follow up with a call. Her attention and professionalism on the phone convinced us that Subaru of Gwinnett was the place to start our search. We did begin with hesitation because everyone has heard all of the car-buying horror stories. As soon as we met Ms. Matos all of our concerns melted away. Here was obviously a professional sales person who did not fit the stereotype. There was no sales rush or pressure to buy. Swindia gave us the information we were looking for and answered all of our questions. If she didn't know she said so and went and got our answers. She was very attentive and we immediately felt comfortable with her. We take a long time to make decisions like this and Swindia was patient and never gave up on us. Her attention, however, never felt like an imposition or that she was being "pushy." When we asked for specs on a couple of models and wanted a price, there was no hesitation. We immediatly got an official invoice with MSRP and the invoice price. When we got down to the Outback 6.5R Limited as our choice the price with optiion packages that Ms. Matos got for us was spot on! The broker we were working with from our Credit Union said it was a very fair price and he couldn't beat it by more than a couple of hundred dollers - so no haggling! We had been dreading that but it was not necessary with Swindia and Subaru of Gwonnett! All around it was a delightful experience. We got the car we wanted at a price that was fair to us and the dealership. We attribute that to the care and professionalism of Swindia Matos and the honest, family atmosphere at Subaru of Gwinnett. More

My experience with Lance Willhite at Subaru of Gwinnett has been 100% positive. He has an excellent demeanor, is not pushy, and answered all of my questions, always giving me a thorough sense of putting has been 100% positive. He has an excellent demeanor, is not pushy, and answered all of my questions, always giving me a thorough sense of putting my preferences and interests first. He is very knowledgeable on Subaru products, very personable, courteous, and a good communicator. He explained options, features, and paperwork very well and thoroughly. Lance was a breath of fresh air compared to some of my experiences at other manufacturer’s dealerships I recently visited in my car search. He spent all the time with me that I could have hoped for, assisted me greatly in my car selection decision, and was a pleasure to work with from start to finish. In my opinion, Lance is very professional and an outstanding representative of both the dealership and Subaru. More