Subaru of Gwinnett

A great car buying experience. My wife and I recently had a child and needed a bigger vehicle so we went out to test drive a few small SUVs and ended up at Subaru of Gwinnett where My wife and I recently had a child and needed a bigger vehicle so we went out to test drive a few small SUVs and ended up at Subaru of Gwinnett where we ultimately made our purchase. I'd previously emailed with a few questions about their inventory and our Salesperson Lance was quick to provide the information I needed. Once we were in the store he was wonderful as well, showing us exactly what we wanted to see while being enthusiastic about the product but never pushy. At no point did my wife and I feel like we were being pressured; when it came time to make our final decision on buying the car, Lance gave us a few minutes alone so we could discuss it in private. Speaking of the final decision, the price was great. I'd researched the market price of the trim level of Subaru Forester we were looking at ahead of time and the first number Lance came back with was very close to what I was expecting to have to haggle a dealer down to. The fact that I got the vehicle for very close to that number without having to haggle was a huge relief though I should have expected that the process would continue to be easier than expected all the way through to driving off the lot. I cannot recommend Lance Willhite and Subaru of Gwinnett enough, I fully expect that in another year or 2 when we're looking to replace our other car, we'll be back to buy another vehicle from them. More

Working with Trina Richardson buying a 2015 Subaru Forrester I purchased a 2015 Subaru Forrester through Trina on April 10th. The Forrester is a very popular car so finding the right one at the right price was I purchased a 2015 Subaru Forrester through Trina on April 10th. The Forrester is a very popular car so finding the right one at the right price was not easy. I had test drove the Forrester earlier in the process and I remember how well I was treated by Trina and Subaru of Gwinnett. My son and I had the Saturday free to test drive at Honda and Subaru. When we walked into Subaru, I could tell they were very busy. Trina introduced herself and I told her I was interest in a used Forrester. She copied my license and I selected the car I wanted to test drive. She gave me the keys and let my son and I drive off. I was surprised by that, but we were able to try the car out and test the car out without any pressure. The whole process was pressure free. I the used Forrester did not have all the options I wanted, so Trina pull the keys to a new fully loaded Forrester to my son and I to drive. Same level of trust with the new car, the test drive was just my son and I. Afterwards I asked Trina a few questions about the Forrester and the options packages. I told her that my wife would need the same test drive and I was just the first tester. She gave me her card and said that she would contact me in a few days for a follow up. That was it no other sales or pressure tactics. What happened at Subaru was pretty much the opposite of what happened to me at the local Honda dealership. I remember how I was treated. I really wanted the Subaru and to work with Trina. She was able to beat the next best price by $500 also so it was a no brainer. Best car buying experience I have ever had More

buying experience Bought many cars but this one was clearly the best experience. Lance is friendly, competent , strongly recommend, indeed a pleasure to buy the car fro Bought many cars but this one was clearly the best experience. Lance is friendly, competent , strongly recommend, indeed a pleasure to buy the car from this dealership More

WONDERFUL.... !!! I first contacted Swindia Mattos Back in January 2015. I wasn't sure what the procedure was, because I was buying out of state. Swindia was very pat I first contacted Swindia Mattos Back in January 2015. I wasn't sure what the procedure was, because I was buying out of state. Swindia was very patient with me and explained everything to me by e-mail, text and by phone. She updated me with information that she received about the vehicle that I wanted which was the brand new 2015 WRX STI ( which I am so in LOVE with ). It went on for 5 months because I wasn't scheduled to go to Atlanta until May 31, 2014. I felt so at ease with Swindia, throughout our five months phone conversations, I never once felt pressured to buy anything. When the car arrived, Swindia called me right away and sent me a video of the car right away. Right when I arrived in Atlanta, her text was the first I received welcoming me to Atlanta. I had very little time when I arrived which Swindia knew, and all I did was sign the documents that she had already prepared. I was there for about an hour until everything was completed. Swindia went through the car manual, explained the buttons and functions of the car to me.. and a lot more. ( I don't remember because, all i paid attention to was how sexy the car was ).. But overall, I had an amazing experience and would recommend this dealership to everyone. More

PUrchase of 2014 Subaru Outback What a great car buying experience. Lance Willhite (sales) is very knowledgeable about the Subaru product. Very professional and not pushy. I first s What a great car buying experience. Lance Willhite (sales) is very knowledgeable about the Subaru product. Very professional and not pushy. I first spoke with him last July about a Subaru Outback but decided to purchase another vehicle (which I sold after 8 months). I went back to Lance and purchased the Outback. I can't say enough good things about this guy; he made my car buying experience extremely pleasant. To find a sales person that actually knows the product they sell is a rarity in this day and age, but Lance certainly knows the Subaru product. If you are in the market for any Subaru vehicle or a used vehicle I urge you to check out Subaru of Gwinnett and speak with Lance. Also, Mike Anderson, Finance Manager was great to work with, not high pressure at all and the finance process was very quick! Great overall experience at this dealership! More

Excellent Service The first of April I visited Sabaru of Gwinnett looking for a new car. Our salesperson, Trina, was outstanding! She answered all of our questions and The first of April I visited Sabaru of Gwinnett looking for a new car. Our salesperson, Trina, was outstanding! She answered all of our questions and was extremely knowledgeable. Trina was patient, and she work very hard to get us the best deal possible. Trina is an excellent representative for Sabaru of Gwinnett. More

I was spoiled. My old car finally died...and I went on the search for a new vehicle. I had narrowed it down to 2 different brands...Subaru being one of them. Both My old car finally died...and I went on the search for a new vehicle. I had narrowed it down to 2 different brands...Subaru being one of them. Both the dealer experience and the test drive spoiled me! I quickly forgot the other brand. Jim Heet provided the (multiple) test drives...yes...I test drove 3 different types of vehicles that day! He was always patient...and it paid off... driving the 2015 Forester XT did it! I was spoiled for anything else! Upon deciding to purchase, Jim went on vacation and Swindia Matos provided the great dealer experience! Swindia quickly and efficiently handled all of my needs. It was a challenging day at the dealership...her finance manager was taken suddenly ill. It didn't sway her however! She quickly enlisted the services of her sales manager. Together, they provided everything I needed to drive away with my vehicle that day. Her patience, knowledge and her can-do attitude made the difference. I also threw her a curve ball by switching the color of Forester I had told her I wanted. It was last minute...but I never felt anything less than justified. I would highly recommend Gwinnett Subaru and Swindia Matos. It seems they are a well-kept secret...but not for long! Thank you to everyone at the dealership...each person I have dealt with has been courteous, professional, kind and beyond helpful! I look forward to a long relationship...I will only bring my Subaru to their Service Department! More

2015 Subaru Forester purchase Swindia Matos is a fantastic sales woman!! My fiance and I had a wonderful experience purchasing our Forester at Subaru of Gwinnett. They were easy to Swindia Matos is a fantastic sales woman!! My fiance and I had a wonderful experience purchasing our Forester at Subaru of Gwinnett. They were easy to work with and not pushy at all! There was no hidden feels or up sells. Wonderful dealership and best experience I have had purchasing a vehicle. All thanks to our fantastic sales woman!! I would recommend this dealership and sales consultant to anyone! More

Great Experience Working with Lance Willhite at Subaru of Gwinnett was the best car buying experience we've ever had. We worked out the deal over the phone, even on h Working with Lance Willhite at Subaru of Gwinnett was the best car buying experience we've ever had. We worked out the deal over the phone, even on his day off, and finished the purchase smoothly the next day. They even explained to us how we could save money on part of the trade-in process, something they didn't have to do. More