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Subaru of Gwinnett
Duluth, GA
5,205 Reviews
Welcome! We are thrilled to finally be in our brand new state-of-the-art facility while repurposing our old building at 2920 Satellite Blvd for Subaru Certified Pre-Owned & Pre-Owed Vehicle sales.
From Duluth to Lawrenceville. Alpharetta to Roswell. Even Atlanta, Cumming, Kennesaw, Columbus, and Macon; Subaru customers come from all over to buy, lease and service their Subaru at Subaru of Gwinnett. No wonder why, year after year, Gwinnett is the first choice to fulfill all of your Subaru needs. Conveniently located off of I-85!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 5,205 reviews
October 13, 2014
Great Car buying experience. I contacted Subaru of Gwinnett to find out if they had any new 2015 WRX's in inventory. My inquiry was handled immediately and I was put in contact wi I contacted Subaru of Gwinnett to find out if they had any new 2015 WRX's in inventory. My inquiry was handled immediately and I was put in contact with Lance Willhite. Lance did an excellent job of answering any questions I had. I ended up putting a deposit down on a WRX they already had scheduled to receive. I got a great deal and Lance was a pleasure to work with. More
by nortok
Employees Worked With
September 27, 2014
Impressed! Very Impressed with the sales/service of Subaru of Gwinnett. I inquired about an Subaru Imprezza through USAA website for my father. A concierge (not Very Impressed with the sales/service of Subaru of Gwinnett. I inquired about an Subaru Imprezza through USAA website for my father. A concierge (not sales rep) kindly emails me whether I have any questions or concerns. Most of my questions and concerns were answered through the concierge. Then, she forwarded me to sales rep (Gary Sikes) and finance guy (Mike Anderson). No pressure sales pitches just answering my questions. Later in the week, we setup an appointment and as soon as we get in at the showroom floor - we find out our sales rep is helping other customers - however, the rep was kind enough to forward us to another sales rep (Jim Heet) to assist us. Jim was just as courteous and good listener to our automotive needs. We took about an hour to figure out what we wanted. At the point, a concierge comes gives us insurance quote listings for all our cars (so we can save money). Then was forward to Mike Anderson (finance guy) to finalize the deal (took about one hour and 30 minutes). So lets see - we got a new car (Subaru XV Crosstrek) and insurance quote listings (which would probably take days to for us to research) within 2 1/2 hours. Thanks Subaru of Gwinnett for the courteous customer service. More
by willts
September 25, 2014
outstanding service and value After shopping around for a Subaru, this dealership gave a fantastic offer. Swindia Matos was a highly professional, courteous, and friendly salesper After shopping around for a Subaru, this dealership gave a fantastic offer. Swindia Matos was a highly professional, courteous, and friendly salesperson. This was probably one of the best car buying experiences we've had in a long time. More
by BillMarilyn
September 19, 2014
Pleasant car buying experience. Lance was very knowledgeable about Subaru's. He was friendly and gave us that personal touch. He also went out of his way. To pick us up at the At Lance was very knowledgeable about Subaru's. He was friendly and gave us that personal touch. He also went out of his way. To pick us up at the Atlanta airport. We will recommend him to others. More
by joe & sue
Employees Worked With
September 16, 2014
Perfect buying experience I could not have asked for a better buying experience. I asked for an eprice on a Tuesday afternoon, negotiated the price by text, and picked the car I could not have asked for a better buying experience. I asked for an eprice on a Tuesday afternoon, negotiated the price by text, and picked the car up on Thursday. We were in and out in an hour including a quick test drive. Jim Heet was a pleasure to work with. No high pressure sales. No gimmicks. Just great customer service. More
by Jason Rader
Employees Worked With
Jim Heet
September 11, 2014
Wonderful and Straightforward Buying Experience Trina was very helpful in setting up a test drive of two competing models on my lunch break when I was still researching vehicles. Once my decision wa Trina was very helpful in setting up a test drive of two competing models on my lunch break when I was still researching vehicles. Once my decision was made I went back to Subaru of Gwinnett and Trina and the whole dealership team made the purchasing experience fast, straightforward, simple and an overall pleasant experience. They were even able to find a car with all of the options I wanted when other Subaru dealers had told me there were none available. I definitely recommend them to anybody interested in a Subaru vehicle! More
by pjdietz
Employees Worked With
Trina Richardson-Mack
August 30, 2014
Excellent experience, great price, good selection I happened to go to Subaru of Gwinnett on the hottest day of the summer. I pulled in and started checking out the new line of cars. I thought to mysel I happened to go to Subaru of Gwinnett on the hottest day of the summer. I pulled in and started checking out the new line of cars. I thought to myself that no one inside the dealership dared to come out in the blistering heat, yet, out walked Swindia. I had been to the dealership before and looked at cars, but I was not familiar with Swindia. She took the time to listen to what I was interested in and then we test drove a Forester and an Outback. I went in thinking I definitely wanted a Forester, but I really like the ride of the Outback and decided on the Outback. Swindia and I negotiated the price, which I thought was very good for both me and the dealership. The entire purchase experience was great! More
by df7726
August 28, 2014
Pleasant, Easy Purchase Experience Best purchase experience in 40+ years. Found 2013 Hyundai Veloster at Subaru of Gwinnett (SoG) using Car.Com and USAA mobile car circle app. USAA re Best purchase experience in 40+ years. Found 2013 Hyundai Veloster at Subaru of Gwinnett (SoG) using Car.Com and USAA mobile car circle app. USAA referred me to SoG. Gary Sikes was Product Specialist. He provided an outstanding, friendly, honest, easy purchase experience. Came to SoG with USAA financing. Mike Anderson was Finance Manager. He also provided outstanding, friendly, honest, easy experience in completing all documents. SoG and these men are on my “A” list of “Go To” dealers and sales personnel when I next shop for a car. More
by BobHerg
August 28, 2014
Best Car Buying Experience Never really enjoyed buying a car before but Lance made it an enjoyable experience. He is very professional and patient and answered all the question Never really enjoyed buying a car before but Lance made it an enjoyable experience. He is very professional and patient and answered all the questions I had. I would definitely recommend him and Subaru of Gwinnett to all of my family and friends. More
by jcprescott
Employees Worked With
August 22, 2014
Great experience! You know the drill. You do your research online, you narrow your choices, you steel yourself for battle with the dealership. It's an all day affair. J You know the drill. You do your research online, you narrow your choices, you steel yourself for battle with the dealership. It's an all day affair. Just walking into the place is a test of bravery. The salesmen/women are pushy and overbearing. UGH! God help you if you give them the keys to your trade because then there is a borderline hostage situation to deal with (ask me how I know World Toyota). So, OK. I am seriously considering a Subaru Outback. A new one. (Stellar reviews / stellar safety) This means going to the dealership. Dealership #1 (which shall remain nameless). I stop by. I enter the show room. Everyone looks busy so I check out the Outback on the showroom floor. I mean I CHECK IT OUT. I'm in the front seat, the passenger seat, the back seat. I adjust seats and steering columns. I open the hood and the back hatch. I cause the car to beep a couple of times and I don't even know why. After about 15 minutes of this. I stand there. Nothing. It's like I'm invisible to something. I think I could have hot wired the thing, driven off and NO WAY they could have given a description to the cops. No way. But OK, they are not the only game in town. Couple of days late I stop by Subaru of Gwinnett. As it happens they DO notice me when I walk in. They offer to have a salesperson check with me in a few minutes. I proceed to check out the Outback on the showroom floor, again causing some beeping, which apparently alarms someone in the financial offices. They tell me Trina will be with me shortly and she is. I'd like a test drive of the Outback. Trina gets this set up and in no time I'm cruising Gwinnett in an Outback. It's peppier (is that a word?) than I thought it would be. The handling is nice and there is PLENTY of room for my 6'2" frame (- that was a concern). Back at the dealership Trina gives me her card and tells me to let her know if I have any questions. I'm pretty sure I just stood there for a moment. Isn't this the part where you take my trade-in keys and hold me hostage? Trina goes back to work. I walk to my truck and leave. WHAT THE xxxx JUST HAPPENED?? No, seriously, that's how it went down. No high pressure sales pitch, no "What can we do to get you into a new Subaru today?" stuff. Just, "Let us know if you have any questions, we'd love to help". That evening I email Trina and let her know what it is I'm interested in buying. She emails me back immediately (though I was bothering her after work AND, as it turns out later, her day off) and lets me know they have that color and option package available. I let her know about my trade in. We agree to meet in a couple of days. The trade in, the purchase, the forms? ..... One hour 20 minutes. You heard right. One hour and twenty minutes I was out the door in my new Outback. Folks, you don't have to put up with pushy salespersons, trade-in hostage situations, or being ignored. You can go to Subaru of Gwinnett and be treated like a real, thinking, knowledgeable human being. It was refreshing. And Subarus are amazing I've found out. My new Outback is the most luxurious (yes .... Outback .... luxurious - those two words are in the same sentence), competent, practical, and fun automobiles on the road. Subaru is ascendent for a reason. Check them out and tell Trina to have a good day off (she's earned one!!) More
by David Shores
Employees Worked With
Trina Richardson-Mack
