Subaru of Gwinnett

Lance was very patient with us. Due to some personal issues that delayed the timing of our purchase, he remained patient with us and kept in contact over 8 months. When we were ready, our welcome was issues that delayed the timing of our purchase, he remained patient with us and kept in contact over 8 months. When we were ready, our welcome was immediate and the dealership had our car and paperwork ready. Very pleased with what we hope will be a drive until it drops vehicle. More

Chris was informative, prompt, efficient and went WELL out of his way to be sure my husband and I had the best experience psosible! Though we were unable to make a deal on the vehicle we were hoping for, out of his way to be sure my husband and I had the best experience psosible! Though we were unable to make a deal on the vehicle we were hoping for, we had an excellent experience and felt very well taken care of. Thank you so much for such a great (Attempted) transaction! We will definitely return to Subaru of Gwinnett. More

I have a 1998 Subaru Forester, which I bought new. Love the car! I knew that I wanted to buy another one soon. My Sister ended up buying one from Chris at Subaru of Gwinnett. 2012 with less than 10,000 m the car! I knew that I wanted to buy another one soon. My Sister ended up buying one from Chris at Subaru of Gwinnett. 2012 with less than 10,000 miles! Subaru Certified Used.....GREAT Price! Chris took good care of her and she called me to tell me all about it and to tell me that he had another one in the color I liked. Problem is that I live 8 hours away in Kentucky! I called Chris and he gave me the info on the car. I was very excited..............but not sure how to make it work logistically. Chris helped with the details and we were set!! I was not trading my '98. It only has 204,000 miles so I knew my Son could depend on it for a while longer. It is a great car! My sister came home for the weekend to visit. I drove back with her on Monday and our first stop was Subaru of Gwinnett! Chris had the car clean and ready for a test drive. It was love at first drive!! Closed the deal then and there and I drove it home the next morning. I am very pleased with the purchase and Chris was very knowledgable, helpful and great to work with! Thanks guys!!! More

The new car purchasing experience was easy and pressure free! Swindia was great to work with and she got me in the car I wanted free! Swindia was great to work with and she got me in the car I wanted More

My girlfriend wanted a new Subaru XV so I searched TN, KY, GA and AL (we're in Nashville) to find the color and options she wanted. After contacting multiple dealers that had the car she wanted, we ended KY, GA and AL (we're in Nashville) to find the color and options she wanted. After contacting multiple dealers that had the car she wanted, we ended up making the purchase from Subaru of Gwinnett as we got the price we wanted and they were the most responsive and easiet to deal with. The deal was made over the phone/text/email and was very straight-forward, none of the typical back and forth or "come to the lot and we'll see what we can do" or surprise fees. We negotiated the deal with Jennifer, Gary took care of us when we arrive to pick up the car (reviewed the owners manual, explained the car's features and pair our phone), and Mike got us a great financing deal (we came in with financing arranged but he saved us enough with one of his lenders to almost cover teh cost of an extended warranty). The entire team was courteous, professional, and friendly - great experience! We would DEFINATELY recommend Subaru of Gwinnett and we would be back to service the XV there if we lived in Atlanta. More

From the moment I met Jim until I drove off the lot in my 2013 Subaru Outback I had a wonderful experience! Jim is extremely knowledgeable, friendly, did not pressure me at all, and guided me through the who 2013 Subaru Outback I had a wonderful experience! Jim is extremely knowledgeable, friendly, did not pressure me at all, and guided me through the whole purchase process. This was the first time I bought a car on my own, and felt completely at ease the whole time. Any time I had a question, Jim had an answer. Any time I needed to email/talk to Jim, he was always available. Everyone I met at the dealership from Finance to Parts/Services was friendly, courteous, and clearly had my best interests in mind. I would recommend Subaru of Gwinnett to anyone. Thanks to all the great folks there! More

I bought a 2012 Legacy last year and it was great car but after a few months I came to the collusion that a sedan was not for me since I had a van before the Legacy. I went by the dealer to talk to Swindia M after a few months I came to the collusion that a sedan was not for me since I had a van before the Legacy. I went by the dealer to talk to Swindia Matos, she sold me my Legacy and disused my concerns about the car she told me that I may be happier will a SUV so we looked at the new 2014 Forester man what a nice SUV... well to make a long story short the payments on the 2014 was a bit out of my price range. She suggested that I may want to look at a 2013 Forester since I could get a nicer one for what a base 2014 would cost. She was right and she got me in a 2013 Forester Limited. It has all the options that I would love to have but not able to afford. They found the SUV in NC and sent a driver to bring it down to GA just for me to look at. I had not even said yes to the deal and they went to all that trouble. Well I looked at the SUV and fell in love with it. Now how to pay for it I thought well they said that they would work on the price to make the payments that I needed and they did just that. I came out of there with the SUV I had dreamed of and with a payment I could live with. This is now my second car from SOG and I could not be happier! I will add one more thing I have been dealing with their service department and they are just as easy to work with as the sales department. All in all the dealership is great and I would not hesitate to send any of my friends or family to them for sales or service. More

I knew very little about the Subaru brand when I walked into the showroom. I asked for Lance Willhite because I had read other reviews that were very favorable about him....low key and easy to talk to..... into the showroom. I asked for Lance Willhite because I had read other reviews that were very favorable about him....low key and easy to talk to......and indeed he was all that his reviews had suggested. I was coming from a Lexus RX330 and wasn't sure if the Outback would be comfortable enough for me. He was very patient and after driving two different years I was satisfied that the 2013 Limited would work just fine. He was low pressure even during the negotiations.....I have driven the car now for about a month and have felt totally comfortable about calling him with questions about the car. I would recommend him to anyone interested in a test drive. I have not experienced Subaru of Gwinnett's Service department but from the reviews I'm sure they are excellent. More

I had a very pleasant purchasing experience with Swinida Matos. She was very patient which is great when you have to way out all of the options. I would recommend anyone who just hates shoping for cars give Matos. She was very patient which is great when you have to way out all of the options. I would recommend anyone who just hates shoping for cars give them the opportunity to prove you can still have a good experience. I recommend this dealership to everyone. More

I purchased my car here in 2004 and, with the exception of my three years in Utah), have never and will never take my car anywhere else. Over the years, I have become friends with Jill, and consider myself of my three years in Utah), have never and will never take my car anywhere else. Over the years, I have become friends with Jill, and consider myself lucky for that. She is incredibly warm and friendly, and very knowledgeable in this industry. Last week, while on my way to the hospital for my father's heart surgery, my car started sputtering, loosing power, and the check engine light kept coming on. I pulled over and called Jill, told her what was happening, and took her advise to bring the care in. After calling AAA, I called Jill back to let her know that my car was being towed in. When the we got there, Jill and Harris were literally waiting for me. Harris asked me what was wrong, jumped up onto the truck bed to start the car and take a listen. He immediately told me that my fear that it was the timing belt (since it was loosing power) was probably wrong and that it sounded like it was misfiring - most likely a spark plug issue. Since they new the rush I was in, he took my car straight back with no waiting. While this was happening, Alyssa, having overheard my concern about it being the timing belt, look up my records and let us know that I had just had it replaced within the last year (she had also overheard me say I couldn't remember if I had replaced it or not). Within the hour, Harris had replaced the sparkplugs and connections, and my car was driving again. I had several bad experiences with the Decatur dealership and with some of the ones in Utah, but Jill and her team have never been anything other than spectacular. I will continue to bring my car here for as long as I can, and if my next car is a Subaru (which it likely will be), I will once again use Subaru of Gwinnett. More