Subaru of Gwinnett

Exceptional Sebastian was very low key and easy to talk to. I never felt pressured into buying and she was very knowledgeable about the different models. Sebastian was very low key and easy to talk to. I never felt pressured into buying and she was very knowledgeable about the different models. More

AWESOME! I was pretty sure that I wanted a Subaru. When I got to the dealership, Sebastian showed me both the Outback and the Forrester. Pointed out the pros a I was pretty sure that I wanted a Subaru. When I got to the dealership, Sebastian showed me both the Outback and the Forrester. Pointed out the pros and differences between them. We took a test drive in the Outback and I was hooked. I didn't even try the Forrester. It was that simple. The finances we a breeze and then, Sebastian took me out to the car and she showed me all the control systems and how everything worked. She was very thorough throughout the entire experience and very low key. I never felt like I was being pushed or crowded into a decision. All sales people should be like Sebastian Lewellan. More

Great experience! Elizabeth was great to work with and made the buying experience easy and seamless. She did whatever was needed to make our buying experience great. I Elizabeth was great to work with and made the buying experience easy and seamless. She did whatever was needed to make our buying experience great. I would recommend this dealership to friends and family. More

My First Subaru I had been wanting a Subaru for quite a while so my wife and I decided to test drive some. We headed to Subaru of Gwinnet and met Sebastian. The first I had been wanting a Subaru for quite a while so my wife and I decided to test drive some. We headed to Subaru of Gwinnet and met Sebastian. The first thing we noticed is she did not talk about or show us a car she wanted to sell. She asked us what we needed a vehicle to do for us and how we were going to use it. We test drove two Outbacks, one 4 cylinder and one 6 cylinder. Besides providing directions, Sebastian was also telling us about features in the cars. At one point we pulled into an empty parking lot and she asked me to check out the turning radius, which was surprisingly tight for a vehicle of that size. In the end, we decided to buy the 6-cylinder Outback since we pull a trailer with kayaks and a canoe. The engine and transmission deliver a smooth and powerful ride. The all-wheel-drive really provides a much better ride than 2 wheel drive vehicles. It's just one of those things you have to experience to understand. The whole buying experience was great, from working with Sebastian who was so knowledgeable about the different models to the final purchasing process. They were very cooperative and patient as it took a few days for us get our down payment in place. We love our Subaru and recommend Sebastian and Subaru of Gwinnet. More

Amazing Experience I was in the market for a new car. Having drive Hondas since 1991, I figured it was time for a change, time to experience something new. The Crosstr I was in the market for a new car. Having drive Hondas since 1991, I figured it was time for a change, time to experience something new. The Crosstrek caught my eye, so I included this in my test drives, and compared it with the Honda HR-V and CR-V. I dealt with Sebastian Lewallen, and she was a terrific sales associate, very knowledgeable. The test drive was an amazing experience, and she answered all the questions I had at the time. This was my first time driving an AWD vehicle. In the end, there was no comparison - the Crosstrek "fit" me, and although its price was more than those of the Hondas, I felt that the Crosstrek delivered outstanding value for the money. I only regret that I didn't get a Subaru years ago... I chose Subaru of Gwinnett for several reasons: 1) their online price quotes were less than those from the other Metro Atlanta dealers; 2) the dealership had good reviews for sales and service; and 3) it's close to home. When comparing my experience at Subaru vs. the Honda dealer I visited, there were several reasons why Subaru came out ahead: 1) the Honda sales associate didn't volunteer information about the vehicles during the test drives; 2) he never suggested that I try the AWD versions of the HR-V or the CR-V; and 3) he wanted to close a deal right away, but I told him I wanted to check out the Crosstrek first. More

Pleasant purchase I located a good purchase prospect online and asked to be contacted. Adam Anderson was in touch within the hour and answered all my questions as well I located a good purchase prospect online and asked to be contacted. Adam Anderson was in touch within the hour and answered all my questions as well as provided even more information about the Subaru Forester in which I was interested. Two days later I traveled with my husband from Chattanooga to Duluth and purchased this car. Adam was very helpful and friendly -- as were all the other employees we saw. I would certainly recommend this dealership based on my experience. I am VERY pleased with my purchase. More

Great dealership, great people! We have bought 2 vehicles here because of an outstanding product as well as sales and finance people who are honest and straightforward. After our fir We have bought 2 vehicles here because of an outstanding product as well as sales and finance people who are honest and straightforward. After our first buying experience 3 years ago we did not hesitate to return to Suburu of Gwinnett and we were not disappointed. Elizabeth Puckett and Jim Heat are outstanding individuals with whom it was a pleasure working to find a vehicle and a price we felt was fair. We highly recommend this dealership for its commitment to making what is usually a nerve wracking experience into pleasant, fair and simple process More

Get it in writing. Tried to trade a 2016 OB Ltd., proffered the VIN,and told them what I wanted on a 2017 3.6 with no less than what my car had. All was good including t Tried to trade a 2016 OB Ltd., proffered the VIN,and told them what I wanted on a 2017 3.6 with no less than what my car had. All was good including trade in value plus retail cost of new car until the product specialist and sales person botched the deal due to a "misunderstanding" over remote engine start and remote start. Sales manager defended his employees as he should, but was very rude, pompous, and could have cared less to sell me the incoming 3.6. It was obvious in his tone that he was not interested in customer relations. Bought the vehicle in Boone, NC. No hassles, no wasted time, higher trade in, and totally courteous. Enough said... More

Great experience I had a pleasant and productive experience getting my vehicle serviced for the very first time at this dealership. I have a pretty good feeling that m I had a pleasant and productive experience getting my vehicle serviced for the very first time at this dealership. I have a pretty good feeling that my follow up appointment will be equally positive. More

New car purchase. Enjoyed dealing with Mr. Jim Heet. He was very informative, patient with our "dumb" questions and was not a pushy salesman. Would definitely recomm Enjoyed dealing with Mr. Jim Heet. He was very informative, patient with our "dumb" questions and was not a pushy salesman. Would definitely recommend him to any friend wishing to check out Subaru. More